Rated 4.0 out of 5 by 181
Rated 5.0 out of 5.0 by CMG28 Amazing!!
The hotel was amazing. Most of the staff was very friendly. We had minor issues with one of the concierge, but beyond that it was great!
May 13, 2013
Rated 4.0 out of 5.0 by a1amike Nice Hotel
I have stayed at this hotel 11 times over the years and can say its a pretty solid, comfortable hotel. The pool is beautiful, right on the Intercoastal waterway. Parking is easy, there is a charge, the hotel is located across the street from the ocean. The rooms are very nice, with a nice cooler, microwave, and coffee maker. The beds are nice and all the rooms have balconies. I wouldn't call it deluxe, but this is a very nice, restful hotel.
May 12, 2013
Rated 5.0 out of 5.0 by JayTee29 Excellent all round except dining
This was our fourth visit to this Crowne Plaza and enjoyed it as much each time. Cannot fault this establishment except for the fact that the restaurant had a poor menu selection and had the audacity to tell us not to bother to leave a tip as they had already included an 18% service charge for two people. We had just come off our long flight from England , there were only two of us and we shared a pasta dish. Because of that we decided we would find elsewhere to eat.
Other than that, the staff in every area were attentive, smiling people always ready to help in any way they could. We shall definitely return there as soon as possible.
May 9, 2013
Rated 1.0 out of 5.0 terrible front desk customer service
Inept front desk personnel, five rooms reserved, billing and priority points still incorrect one week after departure. No follow up from management regarding billing issue. No regard for Gold level priority membership. No shuttle service.
May 6, 2013
Rated 5.0 out of 5.0 by djh1st What an experience...
From the moment I arrived I was treated like royalty. When I pulled up, I was greeted by Valet and treated with outstanding service. At check-in, I was greeted by name, thanked for being a Platinum member, offered complementary drink and coffee coupons and my valet parking fees were waived. A really nice touch was the personalized thank you letter.
I felt special, like I was welcome and the hotel staff showed appreciation for my stay. This is a beautiful facility, located close to attractions and the atmosphere is perfect.
The room was comfortable, the bed was very comfortable, a larger than normal TV, quiet room and plenty of room to unwind.
Now for the really good part- I ordered room service and WOW! The food was fabulous. The meal was prepared perfectly and the taste was out of this world.
I highly recommend this hotel. I was over-impressed, something rare today. You will not regret a stay at this hotel.
April 24, 2013
Rated 2.0 out of 5.0 by maggiemaemol Very Nice Hotel, Great Staff, (but) Food/Drink VERY expensive
PRO's: The hotel and rooms were very nice, bathrooms, etc. updated and well done, as was the main lobby. Infinity Pool was great too, beautiful and nice ambiance overlooking a body of water, channel of some sort?. Front desk staff was very nice, restaurant servers also super friendly and helpful.
CON's: The down-side was the ridiculously priced drinks and food at the poolside bar and restaurant. 1 round of drinks for 2 people, with tip (automatically included at 19%# just about $30 ! Not top shelf booze either, just a plain old rum-runner and a beer. Poolside lunch for 1 adult and 2 kids #kids menu# was $75! #included 2 alcohol beverages).
Fitness center did not have ellipticals, which most people look for when doing indoor cardiovascular. Treadmills were good, and a few recumbent bikes. Free weights, a few machines, etc. Nice overall, just need to swap out some treadmills for ellipticals.
Parking - $17/self park $20 valet for overnight seems a bit much.
Overall - Very nice hotel, just food/drink way too expensive.
April 19, 2013
Rated 5.0 out of 5.0 by JorgeCQ Great Stay and great overall Housekeeping
The Hotel is clean, the room was great and the view was relaxing. There is construction going on arround but did not interfered with my experience. For my first time in Florida it was definitely a great welcome. Would like to encourage the team to greet everyone every single time as there were times that I felt as I was not being noticed and was the only one walking arround the lobby and/or front entrance.
Valet attendant on last night....Dracula was funny, entertaining and humble.
April 19, 2013
Rated 5.0 out of 5.0 by JACC Great room and location!
I was very impressed with my room and the entire hotel. Service was great and the entire staff were friendly and helpful.
April 17, 2013
Rated 5.0 out of 5.0 by Boston42 The bed
The bed was just way to soft...So soft i had to push off the floor to get out the bed. Yes, it was so soft you almost hit the floor when you laid on it.
April 16, 2013
Rated 4.0 out of 5.0 by kathybrooklyn Home away from home
We stay at this property multiple times each year. Always satisfied with comfortable beds, quality service, good location.
April 15, 2013
Rated 2.0 out of 5.0 by KAW57 Poorly Maintained
This hotel is in need of attention. The carpet in the rooms and hallways need cleaning. The refrigerator front was very dirty in Room 1016. Room 1009 patio door handle is broken. Also, we reserved 2 rooms so we were put in a suite and charged for two individual rooms....however, the living room didn't have a bed or a bathroom. The 3rd person in our party was expected to come into our room to share the bathroom...all at the very special price of a second room. And, he was to sleep on a roll away. Our room was changed. We were changed to 2 regular rooms. Additionally, the rooms have two double beds...not queens. Poorly maintained property. However, good location.
April 14, 2013
Rated 5.0 out of 5.0 by TravelG Love the staff
Love the staff. Carlos greets me with a smile in the driveway, and Jeff, Jeff and Leidy always make me me feel welcome inside the lobby. The gym could do with some updating. Other than that, a great hotel all round - nice pool, good service, large rooms.
April 12, 2013
Rated 5.0 out of 5.0 by canadian20 Great pool
We stayed 3 nights before a cruise and 2 nights after the cruise. We actually preferred the hotel over the cruise! It's a great location. We were able to take the trolley for $1 each way down to the boardwalk and were able to see a lot of Hollywood riding it. It was my mom, myself, 1 year old baby and 4 year old otherwise I am sure I could have walked to the boardwalk from the hotel. The beach across the street was very nice and you could pick up the water taxi right at the pool to take you along the canals and to stops at restaurants and on to Fort Lauderdale. We walked to Walmart over the bridge and it was only about a fifteen minute walk. 711 was right next door so we were able to get milk for our cereal in the morning. I loved that the room had a fridge and microwave. We were able to also pick up food from the Walmart grocery and eat quite a few meals in our room. The only thing we noticed was that there weren't that many options for inexpensive restaurants nearby. We loved the pool. The one day I am sure my 4 year old spent at least 5 hours in it. It was wonderful that it was heated and so big! We also liked having a hot tub as well. I would definitely stay here again.
April 11, 2013
Rated 5.0 out of 5.0 by FamilyFuninthesun Great
Great staff and facility, if you have to go in and out i suggest the self park the valet can be a bit slow.
April 9, 2013
Rated 2.0 out of 5.0 by zyxwvuts12345 Disappointing
When we checked in, we were informed that our reservation had been canceled even though I had called and given a credit card number to secure the reservation. We had 3 adults and were informed only rooms with 1 bed were available. We were still charged full price and even charged for the ridiculously uncomfortable pull-out bed. Later that night, we overheard the front desk ask people checking in with only 2 adults if they preferred one bed or two, which made me very angry because we were told there were no two bed rooms available, even though that is what I specifically requested when I booked the room.
April 4, 2013
Rated 5.0 out of 5.0 by Flchick Fab!!
Fabulous hotel. Always clean always very helpful staff. The bellhop during our stay was especially helpful and courteous. . Beautiful pool and across from the beach!
April 1, 2013
Rated 5.0 out of 5.0 by JDue Great stay
We had an awsome room with a great view. We enjoyed our stay very much. Next time we will stay longer.
March 31, 2013
Rated 5.0 out of 5.0 by Teabo Covers all your needs.
Easy access to public transportation. Great pool-side facilities.
Friendly chambermaids; remember to tip them. A short walk accross the street will get you to the beach. Had a restful time
and would recommend this hotel.
March 29, 2013
Rated 5.0 out of 5.0 by Carla52 Love this hotel!
Checked into this hotel after having an uncomfortable experience at another hotel while on vacation in Florida. I have been to this hotel before and have never been disappointed. The staff is very friendly and helpful. The rooms are very nice and clean. The pool area is very beautiful and relaxing. The waitstaff in the restaurant are wonderful and friendly. The beach is within close walking distance - right across the street. The trolley picks up right in front of the hotel and takes you to the Hollywood Beach Broadwalk in minutes.
I would definitely stay at this hotel again.
March 25, 2013
Rated 5.0 out of 5.0 by twisterann Great room and comfort and excellent customer service
the whole place is beautiful, nice atmosphere. Customers are very well served
March 23, 2013
Rated 3.0 out of 5.0 by NCCN Crowne Plaza, FLL
Average quality for a Crowne plaza. Coffee shop did not open on time and got double charged for a coffee. Overall not a good experience.
March 22, 2013
Rated 4.0 out of 5.0 by Smartwater A nice property but surprisingly dirty
I have high expectations for Crowne Plazas and they usually deliver. We had two adjoining rooms for a quick overnight stay in advance of a cruise departure. This property was generally good with a large caveat - it was dirty. While first impressions of the rooms were great - great decor and ambiance - one glance at the multitude of stains on the cream coloured chaise lounge caused us to change our minds. I checked the same lounge in the second room and it was just as bad. Revoltingly bad. Bad enough such that no one was willing to sit on them. This seemed to be a theme - some furniture in the elevator alcoves and even in the lobby were stained. Something so basic should not be missed. Please get a steam cleaner and get it sorted out.
March 18, 2013
Rated 5.0 out of 5.0 by Funbobby Short business trip
i always enjoy this hotel great pool over looking the inter coastal .I enjoy lunch by the pool and the Tiki bar . The rooms always clean and amenities are good . We had a meeting here and they did a very nice job accommodating our group .I can highly recommend this hotel
March 16, 2013
Rated 5.0 out of 5.0 by rodchris excellent stay
allowed us to check in early, also able to get late checkout, all the staff without exception were polite, friendly and courteous, and seemed to go out of their way to make our stay an enjoyable one
March 13, 2013
Rated 5.0 out of 5.0 by Rufus Good base to explore south Florida
Very nice hotel, clean rooms, excellent service. We really liked that we could take the water taxi out the back door or the trolley out the front door to explore all over Hollywood and Ft Lauderdale. We also took several of the tours offered by the concierge including the Miami bus and boat tour, and the Everglades Holiday Park tour. All were very good tours and reasonably priced. We flew into Ft Lauderdale, stayed for a week with no need for a rental car, and enjoyed the excellent pool and clean beach 5 minutes walk away. This is a good hotel and saves you some money compared to the beachfront hotels while still providing a first class experience.
March 11, 2013
Rated 5.0 out of 5.0 by Caseygirl01 Great Service
Always a pleasure to stay at this hotel. (Hallendale Beach) The staff is always very helpful and courteous. Highly recommend your hotel to our friends and family.
March 11, 2013
Rated 4.0 out of 5.0 by mrmikep Great corner room. with a view.
Great room w / view and pool. Very comfortable.Food is expensive. Only bad thing is that even the self parking is $17 a night.
March 8, 2013
Rated 5.0 out of 5.0 by SS925 Excellent Stay - Very Clean
We had the best experience. Friendly staff. Beautiful and clean room. We brought our own wine glasses to enjoy our wine. When we returned to our room in the evening, room service did such a thorough job of cleaning they took our glasses. Not a problem. The only concern was that we had free parking which meant we had to park the car in the lot on the side of the hotel ourselves. After parking, we had to walk up the drive area to the front door with our suitcases. There is no sidewalk or walkway. Be careful or do the valet parking.
March 8, 2013
Rated 5.0 out of 5.0 by denise777 Fantastic Staff
Hotel is Beautiful!! Perfect Location!!!! Top notch employees!!!!From the time we checked in from the Valet, Front Desk, Bartender and even seeing cleaning ladies. Every single worker we encountered were the friendliest I have seen in along time. We travel alot and have been to hundreds of Hotels and have to say we give this Hotel a 10. Ten being the highest. We are already planning another trip and will stay at this Hotel again.
March 7, 2013
Rated 4.0 out of 5.0 by ktpc2005 Good Stay
We stayed at this hotel after a cruise from Fort Lauderdale. The hotel is located across the street from the beach behind some tall condo towers.
We were given a nice room on the 10th floor with a view of the ocean and waterway. The front desk agent apologized for not being able to give us a corner room as those were what is usually given to Platinums. We did not mind and thought the room was well maintained. The only issue that we had was the noise from the numerous fire engines and ambulances coming over the causeway throughout the night.
As a Platinum member, I was also given free parking, two free drinks at the bar, and two coffees at the Starbucks cart in the gift shop which was appreciated.
The beach was just across the street but you had to walk through a path that was covered in construction debris from the condo construction that is happening next to the path. Once we got to the beach, the beach was very nice.
If we were in the area again, we would most likely stay here again.
March 6, 2013