Rated 4.0 out of 5 by 179
Rated 4.0 out of 5.0 by Rhoda Weekend get away.
Stayed at the Hollywood Beach Resort on March 22nd, 23rd and 24th 2013. The staff was very friendly, helpful and courtious. They provided prompt professional service. The atmospher was very relaxing and the rooms were quiet. The location is very good and having the trolly service pick up at the hotel is a great service. The only critisim I would have is the pillows. The pillows were too bulky and I asked for a different kind of pillow but was told there were no options.
Over all it was a pleasant and relaxing experience.
March 1, 2013
Rated 3.0 out of 5.0 by southflorda not worth the high rates
older property, high rates and not really wroth the high prices. For the amount we paid we could have stayed at South Beach. When I called for room service the person answering the phone wanted to be anywhere but work! Put me on hold & another person took the order. Very tight loading entrance, but staff at desk & parking were very nice. Overall really not worth the money we paid.
March 1, 2013
Rated 5.0 out of 5.0 by Crabcake February Snowbird
We recently stayed at the Crowne Plaza for a week before our cruise. Our travel was arranged by Tee Times and they suggested the hotel and arranged the golf package as well. I must say the hotel pleasantly surprised me for its cleanliness, size of rooms, microwave, refrigerator, balcony, heated infinity pool, on the coatal waterway, right at the bridge and very relaxing. The staff was exceptionally friendly and courteous, with free wifi everywhere. We selected this package as it was close to the beach, close to golf, and 10 miles south, out of the traffic of Fort Lauderdale and 15 min. to Port Lauderdale for the cruise. The hotel is in Hallendale Beach and near WalMarts, Panera, a great ilalian restaurant Matteo (Expensive but worth it!). We discovered Billy's Stome Crabs, North on A1A and downtown restaurants. The only negative about the hotel was the restaurant. It had the same menu as the pool and breakfast was $16.00. To park the car was $17-19 dollars a day. Ask for a room at the back of the hotel for a view of the coastal waterway. We had a slight view of the bridge and the parking lot. We would recommend this hotel anytime!
February 28, 2013
Rated 1.0 out of 5.0 by suzieq13 Very Disappointed
My husband and I booked a ten night stay on the quiet floor at this hotel. The quiet floor was extremely important to us as I was having surgery. The night before we checked in I phoned to confirm that we were on the quiet floor. I was told that yes indeed we were. When we checked in we once again made sure to mention the quiet floor and once again were told that we were indeed placed there. The first three nights were sleepless because of partying that went on. We complained. During the fourth day we had had enough and contacted the front desk to speak with a hotel manager. Was only able to leave a voice mail. We only heard back from someone three days after all of this. We explained the situation and were told that we were not on the quiet floor and that she would get back to us. Still have not heard a thing. I need to also mention that they forgot to do our room three days. This is unacceptable. Very poor management and will never stay here again.
February 21, 2013
Rated 2.0 out of 5.0 by suzieq13 Disappointed Customer
My husband and I booked a ten night stay here. They advertise a quiet floor. I was having surgery and thought this would be a bonus. Phoned and confirmed it was the quiet floor the night before arriving even though we had requested this at booking time. Booking in we once again confirmed we were on the quiet floor and once again we were assured that we were. The first three nights were awful with all of the noise and partying. Left a voice mail for the hotel manager. She returned our call three days later. Explained our predicament and she told us that we were not on the quiet floor that it was one floor up. We also explained in the time that we were there housekeeping missed our room three times. She said she would get back to us. Still waiting she never called back. We have travelled extensively and can honestly tell you not to waste your money here. They tell you what you want to here and do not deliver. We will not return.
February 20, 2013
Rated 4.0 out of 5.0 by PaulA191 Beautiful hotel and grounds. Great and friendly staff
We enjoyed our stay. However the quality of the room service was ordinary. Upon checking in found stains on pillow case which had to be changed. And cleaning of room on a daily basis was ordinary at best. Great care was not taken in cleaninjg room each day. Scraps of paper left on floor which indicated a lack of scrutiny when preparing room.
February 20, 2013
Rated 5.0 out of 5.0 by Yacht Great location, beautiful surroundings,and great service.
I would highly recommend this hotel! The service was exceptional. Everyone went out of their way to make our stay special. Our room was very attractive and very comfortable. The infinity pool was very pretty. We enjoyed watching gorgeous yachts drive by as we had lunch and drinks by the pool.
February 19, 2013
Rated 2.0 out of 5.0 by Busylady Great hotel....horrible experience
I love staying at the Crowne Plaza...but this trip was the worse. I was there for 4 nights and had 4 different reservations because they were sold out. I'm still confused by that. I was told I wouldn't have to switch rooms. Luckily that was true. HOWEVER, I had to check out and check back into my room EVERY morning. It baffles me that a manager couldn't override this or that the hotel system was that outdated. Needless to say, I started each morning unhappy that I had to stand in line, check out and check back in (with full paperwork each time). It was only 15-20 minutes each time, but I still should not have had to do that!!!
And the air condition wasn't working properly. Thank goodness it was breezy!
February 19, 2013
Rated 5.0 out of 5.0 by Amber1983 Breakfast server
Jackie is friendly and shows care for her guests. She remembers what you like to eat, gives great info on shopping and a treat to chat with.
February 19, 2013
Rated 1.0 out of 5.0 by Barry55 Overpriced
Worn, tired property overpriced by a factor of 2-3x. Broken door handles, no toilet paper holder, broken thermostat, dirty and uncomfortable. Never again!
February 16, 2013
Rated 1.0 out of 5.0 by bmc224 Terrible service
The service when we arrived to check in was absolutely terrible. The staff was unaccommodating. I would never ever return.
February 15, 2013
Rated 5.0 out of 5.0 by JoBPK Great staff and service
It is a beautiful hotel. The grounds were very neat and clean. Our room was excellent! My only concern were the sheets. I am not sure if they are starched but they were noisy when moving in bed-we have never experienced that. That being said, the sheets were soft and bed was very comfortable. The desk staff were very pleasant and accomodating.
February 14, 2013
Rated 5.0 out of 5.0 by mar40s Will stay again!
Just returned from vacation in Hollywood Beach! The Crowne Plaza was great and we will definitely stay there again! The staff were very friendly and helpful. We stayed 2 nights. Located on A1A across from Hallendale Beach. It was a short walk to Hollywood Beach's famous Broadwalk and beach. Our room was on the 8th floor, well appointed, and very comfortable, quiet, and clean. We had views from our balcony overlooking both the intercoastal and the ocean. Gorgeous infinity pool on the intercoastal and hot tub. I took advantage of the lap lane lines for swimming laps in the morning. We did not eat at the hotel's restaurant as we like to pack a picnic lunch for the beach and explore the local restaurants in the area at night but plenty of other people were taking advantage and seemed to be enjoying there stay as well.
February 14, 2013
Rated 5.0 out of 5.0 by bznt nice property
i really enjoyed this hotel, very friendly staff, nice clean spacious rooms, with kitchenette, fridge and 2 sinks, balcony, nice pool, the water taxi is right behind the hotel
i went on a 8 day vacation, i stayed in 2 different hotels before i found this hotel, if i would have seen this hotel, i probably would have stayed the whole stay at the crowne plaza hollywood beach
February 12, 2013
Rated 2.0 out of 5.0 by AvidTraveler23 below Crowne Plaza standards
Really nothing positiove to say-was really disappointed overall.
Here are the bullet points:
-front desk did not recognize me as a platinum member
-front desk said access to beach taking the trolley to the boardwalk area *(found out that not be be true on check out)
-pool area bart-only one person workiong it-service way to slow
-restauramt-ordered a sandwhich to go and told the hostess i will be right outside waiting-i waited a half hour before I went back in and the hostess said she forgot about me-we will make it now-i walked out
-rug in room worn out
-cigarette smoke and even pot smoke smelled fromt he balocny-called front desk several times-they said security would come up to smell the hallways-i said it is coming from one of the balconies-you have to go out to the lot to see the glow of the source-no response-unpleasant experience both nights of my stay.
-on checkout i asked the valet where I can get a taxi-he said quote"the street"-i waited saw a cab pull into the lot and the valet said that was for someone else.
Worst experience ever on any Intercontinental Group property I have ever stayed at-EVER
January 28, 2013
Rated 2.0 out of 5.0 by Guilherme Resort?
Maybe I have a wrong understanding on what means "Resort", but if you arrive at 01:00 AM, and you just CAN NOT eat anything... strange.. and also, my surprise, empty Mini Bar, not even water.
Room is nice, but dont think this is an resort... because is far away from this!.
January 24, 2013
Rated 4.0 out of 5.0 by Dreamgal Mini Escape
I over enjoyed my stay & wasn't ready to leave. Hotel Staff were really helpful with information on local attractions. The pool & spa area is beautiful. Will return!
January 23, 2013
Rated 5.0 out of 5.0 by lumabluma Very good
Everything was great, the service and statff were excellent . The room was great and very clean. The valet parking staff were great and very helpful . My husband and I felt safe when coming back to hotel especially at nignt. Only one thing change the brand of the bed sheets. They feel like plastic , they are not comfortable , some strange material. Otherwise 5 stars and would of course come back again and would recommed to family and friends. The pool is great and clean, very nice. . Will be back soon. Thank you
January 15, 2013
Rated 4.0 out of 5.0 by James45 One Night Stay
The room was clean and well manicured. Didn't like the bed too much though, the sheets felt a little bit on the plastic side. View was poor due to construction of new condo on the beach, not the fault of the hotel though. Staff was VERY friendly and even let me check in early. Loved the pool next to the bay even at night. Jacuzzi was warm and worked wonders on my tired body at the end of the day. Overall good hotel.
January 11, 2013
Rated 1.0 out of 5.0 by JeffW111 Would not recommend this hotel
We have been staying at the Crowne Plaza for some time ... this past January 2013 was our 6th stay at the hotel. This past time we noticed that the hotel rooms were getting tired, carpets somewhat dirty and stained, bathroom floor grout stained, and overall a dirty feel to the hotel rooms. The worst part is that the mattress and sheets weren't comfortable.
During the stay my daughter inadvertently made 2 long distance calls totaling 5 minutes from the hotel room phone. What disappointed me more than the $18 charge on my bill was the rude and arrogant response I received from the hotel "accountant" when I questioned the fee.
We stay at the Crowne Plaza because of the convenient location near other family members, but, otherwise we would never stay at this hotel again.
January 10, 2013
Rated 4.0 out of 5.0 by McLovin Great Stay
We stayed at the Crown Plaza Hollywood Beach for 3 nights between Dec 28th - Dec 31st. The staff was very friendly and helpful. The rooms are large enough to accommodate our family of 4 ( two teenagers). Loved the pool and tiki bar.
We would stay here again.
January 6, 2013
Rated 5.0 out of 5.0 by Dannoyyz Great Staff
I would like to take the time to mention the great staff at this property!! Elizabeth was fantastic at check-in, greeted me with a big smile and a warm welcome. Check-in was fast, and keys were ready and waiting for me. I love the complementry Valet parking for Platinum members!! 2 free starbucks and 2 free drink coupons.
I would also like to mention the great service we received from Daniel by the pool, great service and made sure we were taken care of.
Can't wait to return and relax in the in the the comfort of room 1214.
January 2, 2013
Rated 1.0 out of 5.0 by Steve100 Poor service
I complained about Teen party across room three times over several hours. No one ever called me back.
January 2, 2013
Rated 2.0 out of 5.0 by MrsAZ Room design
The room design was very poorly done, with the sink built next to the bed!
December 19, 2012
Rated 5.0 out of 5.0 by MrsV Great location, clean, beautiful
Really enjoyed our stay....nice clean and comfortable. Great pool area and tiki bar right on the canal, beautiful views. Couldnt ask for better in this price range.
December 16, 2012
Rated 3.0 out of 5.0 by kms911 Fantastic service, but bed and sheets are the worse
THe mattress is not even up to holiday inn exress standards much less a Crowne Plaza. The sheet also had a "plastic" feel.
The staff was Fantastic and kind of made up for the poor quility of the room. the carpet is showing wear. time to upgrade this hotel.
December 15, 2012
Rated 4.0 out of 5.0 by JJwedanniv Clean, spacious, comfortable room in great location
- Room had a king-size bed for the Internet rate, no refund booking which was a pleasant surprise along with microwave, sink, and above average size refrigerator. (May have been related to Priority Club membership though)
-Clear view of Intercostal water way and small view of ocean on a nice size balcony - great for drying out swim suits.
-Large heated pool (85 deg water at inlets) was very clean and tropically scenic with the infinity pool edge overlooking intercostal waterway.
- Location great for nearby walk-shopping in preparation for cruise and/or lower cost dining options.
- Ocean public beach access is close being across S. Ocean Dr and thru shoreline housing residence high rise.
- Hotel is a couple of miles S/O ocean boardwalk area so a good hike. But the area trolley service ($1 per person per ride) is a life saver on the feet - however, one can wait up to 30 minutes depending upon when last trolley stop occurred. The trollies do not run 30 minutes on the hour or half hour as we were told.
- Although would have have been better to have a continental breakfast included, for the room cost and above considerations, we would probably stay again. However, if not driving, one needs to plan on ~$15/person for airport to hotel and hotel to cruise terminal transportation costs. Go Shuttle service did great.
December 9, 2012
Rated 4.0 out of 5.0 by melanies great hotel
loved staying at hotel, have stayed a few times and will return. A couple of things that would help, room not cleaned until 4:30 each day and last day not at all. Beautiful pool, however the staff that work at pool, are like pool security guards, they need to lighten up, felt like there watching your every move. Front desk and mainteance very nice, Also love the extra perks for priority club members . will return hopefullly soon
December 8, 2012
Rated 4.0 out of 5.0 by jel2 QUALITY ACCOMODATION/PERSONNEL-NICE RESTURANT-GOOD FOOD
THE ONLY DISAPPOINTMENT WAS THE OCEAN SCENE...THE OCEAN, FOREVER BEAUTIFUL....THE GROUNDS AT OCEAN SITE VERY, VERY UNATTRACTIVE. THERE ARE HOTELS ALL AROUND, BUT CITY PLANNERS PUT NO EFFORT IN PROVIDING BEACH ACCOMODATION, COMFORT, BOARDWALK, OR ANYTHING THAT WOULD MAKE A GUEST WANT TO HANG OUT AT THEIR BEACH....MATTER OF FACT, ONLY 6 PEOPLE WERE AT THEIR BEACH WHILE i VISITED. THE TEMP. WAS IN THE 80;S.////
December 5, 2012
Rated 4.0 out of 5.0 by AddeSE Nice hotel at the right place
Stayed 2 nights and I am glad I chose this hotel. All staff member delivers great service. The rooms are nice and spacious although I found it a bit strange to have the sink outside the bathroom. The rooms comes with a good sized balcony where you can sit and enjoy the the weather and the intercostal and watch the boats. The Elements restaurant served food that is good quality and a good price. They have a larger pool just by the intercostal. The Tiki Bar serves food and drinks with a great smile. It seems that the management of this hotel really knows what the guest needs, great service. Thank you. I can highly recommend this hotel to anyone that is going to the area.
November 30, 2012