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Rated 4.2 out of 5 by 216 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed Didn't like the fact that housekeeping was knocking at my door around 9:30 to find out what time I was checking out. This pressure just ruined my day. I should of just used the "Do Not Disturb" sign. June 17, 2014
Rated 4.0 out of 5.0 by Overall Performance As a former Front Desk Supervisor for 5 years with Holiday Inn, my expectations tend to be a bit higher than the average guest, as I am familiar with the company's policies and what the parameters are of daily operations. As usual, as far as overall performance, this property met my expectations. I will stay at this property, as long as it is open! Thanks a Million! June 16, 2014
Rated 5.0 out of 5.0 by Hotel stay was great - survey was too long While I enjoyed giving positive feedback about an overall good stay, I am tired of answering questions and would like to get back to work. June 16, 2014
Rated 5.0 out of 5.0 by A Perfect 10 Once again, this hotel has exceeded expectations. Beginning with the front desk staff, the Guest Experience Manager, and the General Manager, the personnel in this hotel make every guest feel special and valued. A great downtown Houston location is also a plus. Truly a great place to stay, home away from home. June 15, 2014
Rated 5.0 out of 5.0 by The best hotel in downtown Houston! This hotel has the best breakfast in Houston. Everyone who works here is friendly and makes you feel at home. This is my home away from home. June 13, 2014
Rated 3.0 out of 5.0 by great bed, Over all average I will be going back in a couple of weeks. June 9, 2014
Rated 5.0 out of 5.0 by Great Service I stay in this hotel for the convenience to my office. The staff is very friendly and accommodating. The rooms, especially the bathrooms need to be updated. the room can be a bit "musty" at times like there may have been some water damage over the years that was not attended to properly. Having said that, I will continue to stay here for my business travel and hope that there will be some renovation to the rooms and bathrooms in the near future. June 9, 2014
Rated 4.0 out of 5.0 by Solid performer over the years The Crowne Plaza has offered consistent service over the years and keeps me coming back year after year as my first choice when traveling to Houston for business. June 9, 2014
Rated 1.0 out of 5.0 by Staff Fails to follow through While the hotel was as expected. When choosing the hotels in the downtown Houston area for my last business trip, I had contact the Crowne Plaza about the concierge service to see if they would provide transportation to my business meeting. I was assured that this would happen and have the confirmation email. When I came down to talk to the front desk, I was told the driver is waiting outside and can provide the ride (5 min drive). He explained that he wouldn't give me a ride since it was heading in the wrong direction. I made my grievances known to the front desk where they said they would take care of my by calling a cab and taking care of the fare. While they did call me the cab, I got stuck with the fare. Make sure if you are staying at this hotel you keep everything in writing and have it available. June 8, 2014
Rated 5.0 out of 5.0 by Fantastic stay From the moment I step into the hotel, until I walk out to leave, the staff makes me feel valued. This is my working home and it's great to be greeted each time by the staff. The rooms are comfortable and spacious. The spa sleep package is a nice touch and helps me sleep more comfortably. The restaurant offers a nice variety and a variety of options, room service, eat in restaurant, or take out. I recommend this hotel if you are visiting Houston and need a place to stay. The President and First Lady even stayed here while I was here. The hotel staff handled his stay in a very professional manner. June 8, 2014
Rated 4.0 out of 5.0 by Friendly nice staff They assisted me with hydration, Houston weather!!! Only valet parking, $12 a night. The aromatherapy kit was the coolest thing I've ever seen, smelled, felt great. June 5, 2014
Rated 3.0 out of 5.0 by Average Hotel Average hotel, average room, high price, fantastic service and staff. June 5, 2014
Rated 4.0 out of 5.0 by Upscale hotel with below average bathroom Fix the bathrooms and it would increase my sense of value received for price paid. May 30, 2014
Rated 5.0 out of 5.0 by Excellent choice for us Check-in to check-out, every hotel staff member we encountered was friendly, well-mannered and very helpful. This location provided easy access onto the freeway and back again. Room was updated and bed was very comfortable. This hotel will be our first choice when we return to Houston. Does not have a refrigerator in the room, which would have been a nice touch. Overall, it rates a 10 from both of us. May 28, 2014
Rated 4.0 out of 5.0 by Disappointing Service My luggage and I arrived in Houston at different times. When I checked in, I was assigned a room that was not on the Executive Level as my reservation required. At the time of check-in, I advised the staff I was expecting my luggage to be delivered by American Airlines. I checked with the desk staff a couple of times looking for my luggage and was told it had not been delivered. After a conversation with the airline, I was able to determine it had been delivered and signed for by someone at the front desk more than an hour before. When I inquired at the desk, the young lady who had signed for my luggage had left work and my luggage was sitting there. No one bothered to even check when I inquired. I was not recognized as an IHG Rewards Club Member. May 28, 2014
Rated 5.0 out of 5.0 by A Great Hotel A great location in the downtown Houston area with all of the guest services you can imagine. The hotel management and staff's attention to detail is second to none. Each and every guest is made to feel like a valued customer. May 27, 2014
Rated 5.0 out of 5.0 by Great Visit This hotel is a favorite mainly due to the management and staff. They consistantly deliver a unique type of hospitality that is rarely found anywhere. Along with a great location in downtown Houston, an excellent General Manager, Guest Experience Manager and front desk, I always feel welcome and have a enjoyable visit. May 21, 2014
Rated 5.0 out of 5.0 by Good Food Comfy Room Great Bartender and good food. Air conditioning worked great, comfy bed, good tv and great shower. Staff was friendly and knew the area. All in all good stay. What else would you want? May 20, 2014
Rated 5.0 out of 5.0 by Awesome staffs, service and amenities Staff in the front desk, whose name is James, is awesome and proactive, since I arrived really late and complaining about my tire when checking in, he immediately provide me another drink voucher. The room is perfectly spacious and even a bottle of wine and two complimentary breakfast voucher is prepared in addition to fruit plates. Very impressive! May 16, 2014
Rated 5.0 out of 5.0 by Great place to relax and unwind!! Always stay here when i'm in town, staff is friendly always make you feel welcome. Always tell you hello ask you how you are doing. Nice bar relaxed atmosphere, great bartenders, just good people. Very nice restaurant great food, great service any time of the day. It's nice to see a hotel going above and beyond when taking care of the customers. It's the little things like weather reports left on your bed for the next day and bottled water brought to your room daily. Been staying here off and on for quite some time and you always see the same staff, they must treat the employees well. Give it a try you wont be sorry!! May 14, 2014
Rated 4.0 out of 5.0 by OK hotel DID NOT GET MY REWARDS - WHY NOT ????? PLEASE ANSWER THIS QUESTION - WHY DO I HAVE TO WAIT FOR MY REWARD POINTS May 11, 2014
Rated 5.0 out of 5.0 by Great service and location Great place to stay, walk anywhere downtown free shuttle to midtown. Friendliest service of any hotel I've ever stayed at. Great bar for after hours relaxation and meeting new people. May 6, 2014
Rated 5.0 out of 5.0 by Number One Great hotel location, staff, and management make this Crowne Plaza one of the best hotels in the city of Houston. The staff's attention to detail and comfort of their guest is second to none. I recommend this hotel to all. May 5, 2014
Rated 5.0 out of 5.0 by Good service with tremendous care for my stay I had a 2 night stay at the hotel. I could get welcome attitude from the hotel with some snacks and wines in the room. The room was clean and spacious, really nice. I would recommend to stay there if needed to stay in Houston especially downtown. I would say one thing for development needs. The bathroom was a little dark. Need some more lights. May 4, 2014
Rated 3.0 out of 5.0 by Beautiful hotel interiors Beautiful interiors design. Great location. Nice staff. Very useful business centre and free Wi-Fi. The room was nice even though there was a disturbing bad smell coming from the shower/basin drain. Unfortunately the service received at the restaurant for our breakfast was the worst experience I ever had and, even if the restaurant staff is not Crowne Plaza's staff, it will affect the overall experience at the 'Crowne Plaza'. May 1, 2014
Rated 5.0 out of 5.0 by Fantastic downtown Houston Hotel Staff at this hotel is world class. The view from the rooms is very relaxing overlooking the downtown area. Very safe area for strolling in the evening. Very close to some world class dining the Houston has to offer. April 29, 2014
Rated 5.0 out of 5.0 by Exceptional Management & Staff Once again, my visit was beyond expectations. Tha hotel facilities are great and the hotel management and staff are second to none. Great location . This is my favorite hotel in the Houston Texas region. A perfect 10 April 29, 2014
Rated 3.0 out of 5.0 by Beware of The Sports Package My wife and I spontaneously booked the soprts package last November for a Rockets game and had a wonderful time. So when we planned another Rockets game, we of course thought of the Crown Plaza Downtown. This time however, was quite a disappointment. When you have a "Sports Package" with the highlight be transportation to and from the game, you should make sure you staff know what packages your hotel offers and ensure you free shuttle will be running when the game ends. I expressed my concerns to the staff at check in and he informed me "don't worry there will be taxis everywhere around Toyota Center if the game gets out after 11:00pm (which is when he told me the shuttle stops, probably should have told me this when I booked the package). The game was fantastic, but was a nationally televised game which started later and got out around 11:15pm. My wife and I walked completely around Toyota Center for and hour and never saw a single taxi. We were forced to walk the 10+ blocks back to the Hotel at midnight in downtown Houston. And we both work in law enforcement and are fully aware how dangerous it is in that area of Houston at night. Luckily we ran into 6 other people which the hotel stranded as well and we all walked back together. If you are going to offer shuttle service to and from a sporting event as a "package" , your hotel better dang well extend the shuttle hours to assure you guests are picked up as promised. Next time we will stay at the Hilton. April 14, 2014
Rated 5.0 out of 5.0 by Outstanding service & hospitality We almost forgot the warmth and courtesy of Houston hospitality after living there in the 1960s. The entire CP staff are well suited to the positions they hold and make their guests feel so welcome. A smooth running operation that we would enjoy on a return trip. April 8, 2014
Rated 5.0 out of 5.0 by Great service The staff is so accommodating. The couple of issues I had were handled promptly and immediately. Would definitely recommend this hotel and will stay there again when traveling to Houston! April 8, 2014
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