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Houston-Downtown
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1 800 864 8165
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Hotel Contact Information
Hotel Front Desk: 1-713-7398800
Hotel Fax: 1-713-7397307
Hotel Fax: 1-713-7397307
Rated 4.1 out of 5 by 68
reviewers.
Rated 3.0 out of 5.0 by purple1 October Quilt market
Stayed 2 years ago found the hotel "somewhat shabby ,older not updated"
Beds should at least be queens Pillows fair quality
Housekeeping not consistent Found 2 large bugs one in Bathroom ! ,one in room I am from New England I believe you call them Palmetto bugs Trash not emptied Foot quilts rolled in chair Bathroom floor wet and sticky Did discuss with staff
Staff very friendly when we arrived Had hurricane in NE even before it hit .We discussed with staff possibility of staying Reply was of course we are full .Asked if she coulf possibly refer us to another hotel She replyed no They are full without even looking at me/ Next day flight cancelled Different staff member but response was curt and cold.
We attend market every 2 years We will not return to your hotel
Consierge was wonderful.
November 2, 2012
Rated 3.0 out of 5.0 by mr2347 Improvements are in dire need
Greetings;
For this stay, I have noticed several areas that needs dire attention compared to other IHG facilities I have stayed at:
*Internet service: I conduct the majority of my work over the internet. I had to spend hours to get this issue resolved. One time my personal works, and sometimes my work PC stops working. Spending long hours with technical support was not a fun experience.
*Laundry services: I used the Hotel laundry services almost daily. I had to go downstairs many times to request extra bags, and sometimes, I had to complete the laudry inventory sheet at the front desk since house keeping did not leave me some.
*Front desk services: I have asked the gents and ladies at the front desk for help on variety of items (laudry bags and sheets is one), but they failed to follow through that requests are fulfilled. When mentioned the fact to them, they gave me a sarcastic smile. Asked for the facility manager, but my request was ignored.
*Food service: ordered in-room dining. I was not given an ETA, and I fell asleep when the food arrived. Was handed many vouchers for breakfast, but used them only once or twice due to the poor selection of the breakfast healthy food.
Do not want to sound pesimistic, but I need to provide this feedback as part of being loyal to this hotel chain.
October 29, 2012
Rated 5.0 out of 5.0 by Dave65 Crowne Plaza, Houston
Excellent hotel. The staff were extremely helpful and very knowledgeable of their duties. This hotel is located near shopping, dining and entertainment. The room was excellent, bed was great, view was wonderful.
I will recommend this hotel to anyone traveling to Houston.
October 9, 2012
Rated 5.0 out of 5.0 by Area51 Excellent Stay..
I stayed at the Crowne Plaza for my 40th High School Reunion and it was a terrific one night stay.
Room Service was terrific.. A bit high priced, but the quality of the food was very good. It was also very quick.
If staying Downtown Houston for an event I don't think you can go wrong staying at the Crowne Plaza..
October 7, 2012
Rated 5.0 out of 5.0 by fmouse Great service and comfortable room.
I cannot recommend this property enough. We arrived after an early morning flight into Bush Intercontinental from South America, so we weren't expecting our room to be ready at 7:30am. It wasn't, but the front desk staff arranged for another room not of the type we booked to be used to shower, rest, and change clothes. Afterwards, the front desk recommended a coin-washeteria a few blocks away for us to launder our clothes rather than push the hotel laundry service, and when we returned, we simply switched room keys for our booked room three doors down the hallway. The room was nice and cool in the Houston heat, complimentary water was provided, and the bed was very comfortable. As a Platinum member, we were provided with coupons for Breakfast for every day of our stay although we only had time to take breakfast once; nevertheless this made us feel valued and as if the property appreciated our business. At the end of our stay and an hour before our van was to take us to the airport, we realised we had too much stuff to pack into our luggage, and although the complimentary local shuttle could not take us to the nearest store to purchase a bag, the concierge quickly arranged a taxi for us. If we ever return to Houston, we will definately be staying here.
October 5, 2012
Rated 5.0 out of 5.0 by Marie715 Crowne Plaza Downtown Houston delivers a consistently great experience
I've stayed here on business about twice a month in 2012. Every stay has been top notch. The rooms are comfortabe, quiet and well maintained. Every staff member has been very friendly. The hotel's restauran, Brazo's, has good food.
My only recommendation to the hotel is that if they want to keep the business travellers, they must get more power outlets in the room. The room desk only has one electrical outlet. Today's business travellers usually need to recharge more than one device. I've had to either unplug the clock or unplug a lamp in order to gain access to an additional electrical outlet.
This is my first hotel choice when I travel to Houston.
October 3, 2012
Rated 5.0 out of 5.0 by Wedding14 Best hotel i have ever visited
The Houston Crown Plaza Hotel have the best customer service. The hotel is very beautiful, comfortable bed and i slept
like a baby.
September 22, 2012
Rated 5.0 out of 5.0 by PhilliesPhan Outstanding!!
Staff are warm and welcoming. Extremely helpful!
Dinner and breakfast were wonderful.
September 22, 2012
Rated 4.0 out of 5.0 by Vebasu Very good
Hi,
The staff was very helpfull AND polite. Breakfast was GREAT, delicious. I am glad to choose this hotel.
September 14, 2012
Rated 4.0 out of 5.0 by DRay Management was very helpful
Wonderful location with beautiful decor; however, I am not a fan of foam mattresses. It took me one night of tossing and turning before my body was able to cope with the mattess. I like the beds you had before. They were very comfy : )
September 9, 2012
Rated 5.0 out of 5.0 by Suna Very nice hotel
I had a very nice stay at this hotel. The staff were exceptionally helpful and friendly, even though I asked many questions. My room was huge and had a great view of the city. The bed was wonderful.
My only issue was that they said the room had a jacuzzi tub, and instead it had a very large, odd marble shower. But it was pretty. And there were two bathrooms, but just one toilet, which was a little strange.
But, I loved how quiet the room was, for a downtown location.
I had to stay longer than expected on check-out day, but was not charged extra for keeping my car in valet parking, which saved me a lot of money.
August 29, 2012
Rated 5.0 out of 5.0 by Tony34 The Best Hotel in Downtown Houston
The only thing I can say for the Downtown Crown Plaza, Houston is would I be coming here for almost every week, every year for the past five years if it wasn't excellent in every way. The parking attendants, the room attendants, the restaurant servers, and all the staff are the best! They are all there to make you feel at home while you are away from home.
August 22, 2012
Rated 5.0 out of 5.0 by Angie1963 Great Stay
The moment we walked through the door we were treated like royalty. The staff and service was excellent and my 87 year old mother can't stopping talking about how great you all are. What makes her happy make me even happier
August 11, 2012
Rated 2.0 out of 5.0 by Bulldog Have had better
Only one working elevator in a FULL hotel this size makes for a bad time, a week and they couldn't fix #2. Staff knew how many guests in my party via my reservation but I still had to ask for more towels. Shuttle service to convention center was not timely at all. This part of Houston is terribly boring. Valet parking only and VERY expensive. Local restaurants...wait, there weren't any. Many other hotels in that area that are likely a better stay.
August 2, 2012
Rated 3.0 out of 5.0 by jthomas Old tired building
The first 2 room were very noisy and in need of attention the bathroom fixture were loose non operable, the tile was nasty the ceiling was spoty and mildew the shades on the light fixtures wer either torn and or worn the place just wasnt up to par and the third room was a tad better at least the noise wasnt as bad, the staff seemed to be doing the best they could do with what they had
August 2, 2012
Rated 2.0 out of 5.0 by Travelguy Looks are Deceiving
The hotel is centrally located and looks great from the outside. The lobby and meeting areas are very nice.
The hotel offers three guest elevators. Only one was working. You can imagine the delays presented during peak times.
Several electrical outlets in my room did not work. The electronic key lock took 12-15 attempts to open it every time. Both issues were reported to the staff and two different sets of keys were provided. No solutions were provided during my visit.
For the money, you can find better accommodations that have basic things like door locks and electrical outlets that work.
July 31, 2012
Rated 3.0 out of 5.0 by Sukie Overnight stay
the room was average and the water pressure was horrible, liked to never got rinsed off.
July 25, 2012
Rated 3.0 out of 5.0 by Supremo317 Disappointing stay
I have to say I was disappointed in the Crown Plaza. Upon arriving in our room, the sliding mirrored doors for the closet required a visit from engineering to get them back on track. They were balky the entire time we were there.
Our room keys were unsatisfactory. It sometimes took 10 or more swipes before the door responded. I finally had new keys made and for the most part that solved the problem.
The thermostat in our room seemed to have little effect on the temperature. It was colder than we liked and didn't really adjust well.
Lastly, the television system was totally messed up. Many of the stations listed on the card in the room were not available. We were told that a storm had affected some portion of your system. I know many of the members of our wedding party had the same problem and after reporting this early in our stay it was never resolved.
July 21, 2012
Rated 3.0 out of 5.0 by Sukie Average
it was a run of the mill hotel. The water pressure was horrible, I almost couldn't wash the shampoo out of my hair. It was clean but needs much upgrades.
July 21, 2012
Rated 5.0 out of 5.0 by River Great Breakfast and good location
Great buffet breakfast and staff service. Easy to get to from airport and close to Houston local shuttle
July 14, 2012
Rated 5.0 out of 5.0 by Smile Perfect comfort
very efficient staff and perfect accomodations definite recommend
July 14, 2012
Rated 5.0 out of 5.0 by ArlingtonVaGent Home away from home
Although I was usually away from my room from 5:30 am to 8 or 9 at night, the room and services were very comforting. Solid sleep at night. Good food in the restaurant, the couple of times I had a chance to eat there.
Also some decent restaurants within walking distance.
July 14, 2012
Rated 4.0 out of 5.0 by lafaye624 Downtown Houston
Friendly and compitent staff. Needs better bar area.
July 10, 2012
Rated 5.0 out of 5.0 by SWiley In The Heart Of Houston
Staying in the downtown location makes it easy to explore all the Houston area has to offer. Rooms are well cleaned and all the service is excellent. Hotel food is great - my wife and I ate there as well as shopped in the gift shop (not something you always find) and overall our experience was fantastic. Would recommend to family and friends!
July 10, 2012
Rated 5.0 out of 5.0 by Gweniemc Staff friendliness and their assistance
We have always found the staff at Crowne Plaza very helpful and friendly. We like to attend baseball games at Minute Maid Park, and the service provided of giving us transportation to and from the ball park is very helpful.
We usually have breakfast and late night room service from the restaurant. We have never had complaints about the food or service. The front desk staff have always been very friendly and assisted us with any questions, directions, etc. that we had. We love staying at the Crowne Plaza in Houston which we have done on many occassions.
July 10, 2012
Rated 2.0 out of 5.0 by Runner51 Upgrade needed
I would not recommend this hotel to anyone. I felt cheated for the price I had to pay to stay at this hotel. The only good thing was that it was near the marathon trials on Saturday and we stayed for the run on Sunday. The thermostat was not adjustable and very old fashion. Basically it didn't work no matter how much we tried. We barely had lukewarm water and i like taking baths in hot water. I will not stay here again. Also, I was not able to get a discount or use my priority points at this hotel.
July 10, 2012
Rated 5.0 out of 5.0 by Angie1963 Weekend Get-a-Way
The perfect spot for a weekend getaway. The room very very confortable and the bed was great
July 10, 2012
Rated 4.0 out of 5.0 by AnnSunshine Comfortable Bedding and Clean
I love the cleanliness of the facility. The clean atmosphere made it comfortable like a homely feeling. The bathroom was spectacular and meek.
July 10, 2012
Rated 5.0 out of 5.0 by Traveler2000 Above and Beyond Customer Service
The hotel is nicely refurbished and very comfortable. Lobby is a bit odd, but you can see it is a remnant of the original architectural design.
What was outstanding about my stay was the customer service. After I checked out, I realized I had left behind a rare book (over 100 years old) in my room. When I called the front desk, the guest services person could not have been nicer. She assured me they would go check immediately in the room where I had been. Later she called and let me know they had found the book. In a matter of days, it was mailed back to me at my house!
I would certainly stay here again in the future!!!
July 10, 2012
Rated 3.0 out of 5.0 by Familyof4 Treated like tresspassers
We were excited to see the Houston Fireworks found hotel offered a package with view of fireworks from room or poolside and buffet breakfast pool open till midnight, well when we got there, things were great, after fireworks at 9:50 Security staff started yelling at the 50 plus guests by the pool, telling them to get out, pool closed at 10pm, when we addressed with management, they said they would talk with them, we were back in our room at 10:10 pm, DO NOT WASTE YOUR MONEY ON BUYING PACKAGE< YOU DONT GET WHAT IS PROMISED
July 8, 2012
