Crowne Plaza Houston-Downtown

Hotel Front Desk: 1-713-7398800

Hotel Fax: 1-713-7397307

Hotel Email: sales@cpdowntown.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Train
Downtown Metro Rail

- Distance is 4 blocks. Houston's 7.5-mile light rail system connects downtown, Midtown, the Museum District, Texas Medical Center and Reliant Park

Subway

Metro light rail

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 26.00 USD

- Hotel provides Valet Parking Only with Weekday (Sun - Thurs) pricing $26 plus tax/overnight parking and Weekend (Fri/Sat) parking is $12 plus tax/overnight parking. Event parking is $12 plus tax andplimentary parking for restaurant patrons up to 2 hours.

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Hotel Highlights

Set in the heart of the Central Business District, the Crowne Plaza Houston Downtown offers an unparalleled location near leading leisure and business destinations such as Houston's Toyota Center, Rice University, and Minute Maid Park. Less than 1 mile from the George R. Brown Convention Center, our Downtown Houston hotel is within walking distance to fine dining and shopping.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 343 reviews
86%
Recommend This Property
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Ratings Breakdown

343reviews

  • 5 Stars
    217
  • 4 Stars
    58
  • 3 Stars
    34
  • 2 Stars
    19
  • 1 Stars
    15

Hard bed and no ac

By

November 20, 2014

club

The first thing we did when we got in our room was plop down on the bed and just about broke our backs. I think the floor would have been more comfortable. I called the front desk and asked if all beds were that hard. They stated that they would upgrade us to the tempurpetic and have new room keys up to us right away (very pleased with the customer service!) We got into our second room and the "tempurpetic" was still hard. Better then the first but still hard as a board. We went about our night attending a concert that we used the shuttle service for (great!!) and went straight to bed when we got back. Woke up sweating even though the ac was set on 62auto. It was blowing warm air! I brought it to their attention first thing that morning, by 8am. They sent an engineer up which felt the air and said he would be right back with a ladder. We didn't leave until 11am and we never saw the engineer a second time. Customer service was great and very friendly but I was not impressed at all with the room!

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Nice staff, good food, comfortable accommodations

By

November 15, 2014

club

Exceptionally nice staff and comfortable accommodations.

Posted byHotelStaff
November 19, 2014
Dear Shermsgirl, Thank you so much for filling out our survey. We appreciate your 5 star rating and happy that you enjoyed staying with us! We look forward to accommodate you in the future. Best Regards, Ashika Patel Guest Experience Manager
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Good Hotel but not so good maintenance

By

November 14, 2014

club

This was my second stay at the Crowne Plaza Houston Downtown and like my first stay here this year, I was disappointed in the quality and upkeep of the room. The bathroom drain was very slow and I felt like I was taking a bath in a puddle of water as the water took too long to drain out. The bathroom looked old, the shower-head was loose and you could see that "maintenance" work was done in the bathroom. During my previous stay, even though the internet was provided at no cost, I could not connect to it. I was asked to call the support desk but they too could not resolve the issue an they asked me to contact the hotel directly and all that to no positive outcome. Also during my previous stay, one of the lamps in the room wasn't working properly. Service was not an issue but it is the upkeep and maintenance of the rooms that disappointed me the most and made it not worth the while to stay at this hotel for the amount of money paid.

Posted byHotelStaff
November 20, 2014
Dear Rockstar252627 First and foremost, thank you so much for taking your time to fill out an online review regards to your recent stay with us. Also, I wanted to give you my sincerest apologies that you were not able to enjoy your hotel experience with us. It is not the way we wanted you to have that impression with us. This location was changed from White Hall to Crowne Plaza in 2001, where major renovations were done. This building has been here for quite a long time. We are going under constant refreshing and renovations so we can ensure our hotel is up to date. Overall, we hope you will give us another opportunity to make your future stay better, please don't hesitate to contact me at apatel@cpdowntown.com. Thank you again for the feedback and hope you have a fantastic week. Best Regards, Ashika Patel Guest Experience Manager
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front desk employees were a great help

By

November 11, 2014

platinumelite

The service was great, front desk was a very big help,

Posted byHotelStaff
November 19, 2014
Dear Super Duty, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We appreciate the 5 star rating! I am pleased to hear you enjoyed your stay with us. We take great pride in our performance and service, so we value your feedback. We are currently in the process of refreshing our whole hotel so we hope to see you back soon to have another great stay! Thank you again. Best Regards, Ashika Patel Guest Experience Manager
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