Rated 3.3 out of 5 by 260
Rated 5.0 out of 5.0 by Neelie48 Great service, food great and rooms top notch!
I was in Houston for Medical reasons. Being away from home is difficult but if you want to feel like you are in an atmosphere as comfortable and homey as home, this is the place. Great night sleep in this bed. Everything spotless. Food was great and customer service was outstanding. This will be my hotel of choice when staying in Houston!
October 17, 2013
Rated 5.0 out of 5.0 by VKvk Comfortable bed and great service
I did like comfortable bed and great service and will visit again.
October 15, 2013
Rated 4.0 out of 5.0 by MJB12 Would Recommend
Location is good when needing to go to Reliant Park although the parking lots are locked which means walking is further than it looks. Stayed in a jr. suite which was spacious and comfortable. Housekeeping did a good job. Room service was excellent for breakfast and dinner. Food was good and delivered promptly. Best room service I've had in a while. Kudos to those in the kitchen. Only negative was that even though remodeled, you can tell how old the place is because there are wide gaps around the doors. Halls smelled like bug spray which may be the reason we had a huge waterbug on the wall one night and a spider on the wall in the bthroom one morning.
October 9, 2013
Rated 4.0 out of 5.0 by Moose911 Good stay, helpful staff
I had an issue with the people in a room next door that apparently didn't understand that you can't scream at each other all day without drawing attention to yourself, and when I asked the front desk to move my room they did immediately without hesitation. The hotel is super close to Reliant stadium and has a nice relaxing bar. Two things of note, it is an older hotel but relatively clean and well kept and two, a hotel of this caliber should at least have satellite or something in the bar area that offers multiple football games both college and pro...I watched numerous people come in expecting to watch a particular game (like myself) and all were disappointed.
Overall stay was good, they also had 24hr security in the parking lot. I would stay again.
October 7, 2013
Rated 5.0 out of 5.0 by Sancy Great Place
The location is wonderful...next to the Reliant Stadium, near many restaurants and the medical center. The staff is wonderful and the place is very nice. The rooms are clean and the bed is very comfortable. We have stayed here many times and will do so in the future.
October 4, 2013
Rated 5.0 out of 5.0 by ghloie SERVICE
I never thought my servise could get any better I was wrong angela at front desk went out of her way to help me and also don in house keeping or guest service not sure but he also went out of his way to make sure I had everything I needed I wont stay antwhere in houseton tx but there thxs
October 3, 2013
Rated 2.0 out of 5.0 by Travelgal73 A few problems
First I'll say the staff was quick to correct the issues which made me feel a bit better.
The two problems I had were the following:
1. Sheets, comforter and towels smelled like they were left in the washer for a while before they were dried....very musty.
I had two beds so I moved to the second. The second was a small bit more tolerable but still was a long night. The new sheets smelled better but the new towels had to be part of the bad batch.
2. The door would not open. On the second night I got in late from work and was loaded down with dinner and briefcase. Made it to my door and no entry. The key wouldn't work. I was too tired to go down to the front desk so I found a phone next to the elevator and requested a key be brought up. After 15 mins security arrived only to discover that the batteries for the lock were dead. An engineer had to be called for batteries.
The property is huge and I think some fundamental elements are being missed. Additionally, house phones should be increased around the property.
September 30, 2013
Rated 5.0 out of 5.0 by Pkng72 Great service
Everything was great. Nice service, clean room, affordable, and excellent gym. I will be back
September 29, 2013
Rated 3.0 out of 5.0 by Cecily Middle of the road
The room size was fine. The beds are not pillow top, the are called king coils. I only stayed here because of a conference. The neighborhood is not safe for somebody to wander/walk around after dark. The entire grounds are fenced with one way in and one way out.there is a below star china diner next door but I wouldn't wander over there. I had lunch (hotel knew of our conference), they gave us a menu of 5 items with about 80 ppl to serve. I got mine on time -turkey melt) but a lot of our group didn't get their meals on time and was late getting back ( state ce requirements for attendance big prob). The next day they were more prepared after our complaint from the day before.
I like free wifi. Pool was nice - BUT the staff did not restock towels for new ppl. No hot tub.
I probably will not stay here again.
September 23, 2013
Rated 1.0 out of 5.0 by Billy34 underwear!
Unfortunatley, the Crowne Plaza disappointed. I was there as a participant in a two day conference. The hotel in general is tired, outdated and not prepared to handle groups of 50 or more apparently.
Meals were so-so, and wait staff so slow that eating in the restaurant proved to be untenable if you wanted to be back in time for the post-lunch sessions.
The icing on the cake was the dirty mens Haines underwear in my closet which I found while packing to go home!
Nope, would not recommend a stay at this establishment...
September 23, 2013
Rated 3.0 out of 5.0 by Katy506 Hotel Nice But....
I stayed here for the first time and was impressed with the property and furnishings....more lavish than expected. The size of the furniture in the room (king bed) kind of overwhelmed the small space of the room. The bed was very tall and my being short presented an irritating challenge of getting into bed. You think they might offer a step stool but don't. Room service was prompt maybe too prompt because the food was not that good. I probably would not stay here again but rather try somewhere else.
September 23, 2013
Rated 3.0 out of 5.0 by Rod00 A little more attention to detail
I have stayed here before and enjoined the stay. This time I stayed two nights. I am Platinum Priorty member. The price of this hotel is very reasonable.
The front desk "upgraded" to a pool side room. The hotel was not booked full and I could tell there was no one else on my floor, but they put me in the last room at the end of the hall overlooking the roof of the first floor. No problem if the place was booked but I could tell by the parking lot, these rooms where the furthest from the lobby and there where no cars..
I ate at the Resturant the first night and the meal was very good, had the pork chop. The next night I ordered a hamburger, again service was good, but the burger was gross. The ground beef was poorly ground and it was stringy. Not good.
Blankets on the bed are not comfortable the feel like 1960 bed spread.
I would like to say here again based on location and price and hope it will be a better experience.
Staff were very helpful and nice,
September 22, 2013
Rated 5.0 out of 5.0 by exraver66 wonderful beds
always enjoy staying at Reliant Park Crowne Plaza favorite Crowne Plaza in city staff is wonderful always a pleasure to work with look forward to returning soon!!!
September 21, 2013
Rated 1.0 out of 5.0 by rpanneton Do not stay at this property
I am surprised that Crowne Plaza puts their brand on this hotel. My stay was awful. I had a room outside of their main tower (which I hear have the nicer rooms). When I got to my room, after walking through a hot and musty staircase, I was unpleasantly surprised. The walls had visible dirt on them, the bathroom was small and had mildew in the shower. The carpets looked and smelled dirty. I, nor my wife, felt comfortable enough to walk around the room without shoes on.
For the rate paid, I would not recommend this hotel. I stayed here while I was taking the Texas Bar Exam and I regret it. In addition to the issues with the room, the wake-up calls never came on time. I asked for a 6am wake-up and the calls came at 6:10, 6:15, and 6:12. Luckily I had my phone alarm set as a back-up. When I brought this to the staff's attention, they did not seem to care about the issue.
While I am talking about the staff- my key stopped working twice, which required me to go to the desk to get it reactivated. They acted like doing this was a huge inconvenience for them and had no thought that this was a huge inconvenience for me as well.
For a Crowne Plaza hotel, I am very disappointed. I will not stay at this hotel in the future and I will not recommend it.
September 19, 2013
Rated 4.0 out of 5.0 by ladyblu Older but clean and great customer service!
This hotel was assigned by the booking department of the hospital when I was looking for a place to stay. It had a nice discounted rate for the patients. I now live in BCS so I did not want to have to drive in nor did I know what my initial visit with the Clinic would involve so I booked 3 nights. As things turned out I only needed 1 night but the hospital had scheduled appointments for the next week so the front desk graciously re booked my extra nights for the following week with a smile.
I do have to give a shout out to one employee who truly represented quality customer service and that was Isaiah a server in the Restaurant. When I arrived I had been up all day travelling and in the hospital had not eaten. We went to the restaurant in the hotel to find they were closed but the bar would be able to serve us. The bar was not and I was miserable. There are plenty of eating places around the hotel so it would have not been a problem getting something but I was so TIRED and just didn't have the energy to go anymore. Anyway this dear man made arrangements to stay and serviced us a hot wonderful meal. His kindness will never be forgotten. I look forward to more visits to this establishment because of such fine customer service.
September 17, 2013
Rated 5.0 out of 5.0 by JMedrano2006 Perfect
Had a great view of Reliant Stadium. Beds were so comfortable I didn't want to check out. Staff was very friendly and attentive, and the hotel was extremely clean. They have a full time security guard staying by the only entrance, which really makes you feel safe parking you car on their property. Will definitely stay here again!
September 10, 2013
Rated 5.0 out of 5.0 by OKGal Wonderful Place To Stay for MDA patient
We just recently were recommended to this hotel. We travel often to Houston for visits to MDA - the shuttle service is right on time, the staff are friendly, the rooms are clean, and the breakfast is included in the room fee, and it is a great breakfast - We won't stay anywhere else now that we have found the Crown Plaza.
September 9, 2013
Rated 5.0 out of 5.0 by Walt396 Great Weekend
Normally don't write reviews, but due to my initial concern regarding all the negative reviews when booking, almost didn't book, felt I had to provide. My wife and I had a great time. We stayed in the tower section, had a great room, and very good service. Excellent location since we were attending a sporting event at Reliant on Saturday. Checked in Friday night, good check in time/service, found our room clean and great. Ordered room service late Friday, arrived quick and food was great (good burgers). AC worked great, wasn't noisy, overall great experience. Enjoyed the night life in the Rice village area (close) and even the hotel bar was pleasant. Would stay here again.
September 5, 2013
Rated 2.0 out of 5.0 by Nets Good name and location, poor maintance and care
We picked this hotel because of the location and price and good experiences with the chain brand but...
1 the hotel was old and decorated to try to hide the poor maintance and awful care the place received to try to update it.
2 noise level
3 fair to poor service
For example. Toilet that ran a very long time and was very noisy, air conditioning that could not be regulated and was very noisy, shuttle that ran on its own time table not at times it was needed, no vending machines on floor only in area that was closed and isolated.drunk customers that woke up people
September 4, 2013
Rated 4.0 out of 5.0 by Mustang66 Great staff and comfortable bed
Room was comfortable, staff was very responsive and breakfast was great.
September 3, 2013
Rated 2.0 out of 5.0 by FrequentlyinTX Showing its age
The property is certainly showing its age from its stained carpets to the scuffed walls and hard mattresses. I would definitely give this property a pass the next time I'm in Houston.
September 1, 2013
Rated 4.0 out of 5.0 by Peety Worst beds & pillows
I have stayed at this property twice be because of location however I must seek another location because of the sorry beds I hoped the first experience was isolated to the room I was in, but my
Next stay was on the 5th floor and bed was just as bad much too soft and pillows were ridiculously high I suffered back and neck pain
I seriously considered pulling mattress to floor, but room was too small.
Reataurant was fine, food good. All employees friendly and helpful.
Very nice attractive property and lobby.
Just sorry beds
September 1, 2013
Rated 5.0 out of 5.0 stay here every time you come to Houston
Every time we have to come to Houston for medical visits, this is the only place we go! The staff, including front desk staff, Paul and Angela all, go above and beyond to make our stay comfortable. The shuttle bus drivers are super sweet, Edward is THE BEST WAITER, the pool is huge, the breakfast is hot, the rooms are clean, the beds are soft with cuddly sheets, why stay anywhere else!?
August 31, 2013
Rated 2.0 out of 5.0 by Aer8301 Dirty dark bathrooms! Not the best!
When we called to book our room they said they didn't have any king rooms but when we arrived at hotel the lady at the desk said they had plenty!
The bar closed at 12:30!!
When we went to our room the hall smelled like mildew and the bathroom was not clean at all!
Won't ever stay here again!
August 22, 2013
Rated 3.0 out of 5.0 by encorem room too hot
Cleaning staff very good. Room was way too hot and never cooled down enough. Air conditioner was quite loud. Check in staff was a bit rude. Room was clean, but details in structure were left undone.
August 19, 2013
Rated 5.0 out of 5.0 by Diesal Great for a stay on the South side of Houston
Enjoyed the stay.....wonderful staff and very accommodating.
Check in and out staff were great and very efficient.
Will stay with you again.....
August 19, 2013
Rated 4.0 out of 5.0 by sleepyheadcare Outstanding service for caregivers!
We called for a room as my husband was admitted to the hospital for what turned out to be a week. Of course at the time we only asked for one night. The employees were very good at the front desk and day by day, not only extended our stay but were also able to keep us in the same room. Coming in each time exhausted they never failed to ask if we needed any help. In a very difficult time they made the stay as comforting and relaxing as possible. Thank you Crowne Plaza!
August 19, 2013
Rated 3.0 out of 5.0 by lorie57 Staff awesome
From opening the door to leaving the property the staff was excellent. The room was comfortably appointed and the bed comfy. However the a/c ran noisily all night and never was really effective.
August 17, 2013
Rated 2.0 out of 5.0 by LaLaLin Nice Staff, Poor Room Service, Poor Housekeeping, Dirty Room, Leaking Ceiling
I go to this particular hotel every time I visit MD Anderson in Houston. Normally I have nothing to complain about but this visit was the worse stay. There was a foul smell coming from what I thought was the air system, turns out the smell was coming from faulty pipes in the ceiling which was apparent when the bathroom ceiling starting leaking on my last night. On my second night, Room Service misplaced my order, had to reorder , soup arrived in broken cup. The cigarette smell came from a cup with cigarette butts and dirty water found under one of the beds. The last night when the bathroom ceiling starting to cave in, I was in asleep due to an early departure the next morning, I was moved quickly and dealt with Ryan , a manager. Who was incredibly apologetic and kind. I woke up the the next morning to fine the full bill under my door . No compensation? Very disappointed. Thinking I may look at other options for my next visit.
August 14, 2013
Rated 4.0 out of 5.0 by thpope August visit
Had big suite which was quite nice but there was some insect burrowing in wall behind entry door.
One of hotel workers parks his Porche under arrival covering for hours at a time. Signage clearly says dont do that or it will be towed
Caused guests issues at times by blocking. Some were handicapped and needed the full space. That practice needs to stop.
Restaurant really needs attention. Too many things to say but management needs to review if they care.
August 12, 2013