Rated 3.3 out of 5 by 296
Rated 5.0 out of 5.0 by Denise54 Thank you for being our home away from home.
We were there with my Mother as a patient at M.D. Anderson. The staff at the front desk- David and Daniel were more than exceptional as a first impression representative for your hotel.
This being our first visit to that hospital, we were very anxious and concerned about where to stay as far as comfort, convenience, and reliability. We were there for a week back and forth with testing and appointments and the shuttle was a huge help in dropping us off where we needed to be. Your entire hotel staff was so courteous, so friendly and helpful and always with a smile. The food in your restaurant was delicious and room service was more prompt than we have ever seen. And we would like to mention Edward our server in the restaurant, he was absolutely the best we have ever had. He was so kind and friendly and joyful, especially at a time when we were not feeling so joyful. He made us laugh and made my Mother feel like a Queen. He is a huge asset to your team. We live in Monroe, Louisiana and your hotel felt close to home in our hearts. Thank you for making our stay the best it could be under the circumstances. We will be staying with you again this week as we are returning to M.D. Anderson for another trip.
Thank you to you and your excellent staff for being our home away from home. You will be highly recommended.
Family from Monroe, Louisiana
March 19, 2013
Rated 3.0 out of 5.0 by Beth1968 Room wonderful
Room was clean and in good shape. Elevator broke down and we had to take our luggage down ourselves. While elevator working housekeeping staff filled it and didn't let paying customers use it.
March 18, 2013
Rated 3.0 out of 5.0 by CattleBusiness Outdated and dilapidated a buildings
The building we were placed in was cavernous, dirty, dingy and outdated. The entrance felt like we were entering a seedy, place in a back alley. The security system only worked half of the time. The one elevator in the building was slow, small and way past its time. This is not what I thought a Crowne Plaza property is supposed to represent.
That said, the extra security and they way they conducted themselves was appreciated. The Front Desk was very professional and courteous.
March 17, 2013
Rated 1.0 out of 5.0 by PatN Very poor experience
We stayed at the Crowne Plaza HOUSTON NEAR RELIANT - MEDICAL while visiting Houston, the hotel needs mayor remodeling, the rooms are not clean, one of the beds the sheets were dirty (like somebody had a nap). Very disappointing experience, I will not recommend this property, nor I'll be back.
March 16, 2013
Rated 2.0 out of 5.0 by Pyro1221 Comfortable bed, great location, but poor service
The location is fabulous for events at Reliant Stadium. Were greeted poorly at the front desk and were shooed away at breakfast the following morning by the restaurant manager. Imagine that!
Elevators never worked the entire stay so flex your muscles for your walk up and down the stairs! Or hope that you stay in a first floor room!
March 14, 2013
Rated 2.0 out of 5.0 by ZeroAppointed2 2 DISAPPOINTED !
There are 5 out connected buildings to this hotel. My room in building 3 needed maintenence in three areas. The parking was the worst due to the hotel selling parking passes to people not staying in the hotel. I had a confrentation every time I entered the lot ! The shuttle was also a problem with getting picked back up, the staff was not informed of the area and made it difficulte to be picked up... I walked back to the hotel on my longest day of my stay... I cut my stay short ... NOT HAPPY AT ALL !
March 14, 2013
Rated 1.0 out of 5.0 by kmfrioux Awful
this place was awful. the rooms we're filthy, the sheets had dirt, hair and dead ants in them. when asked to be moved to another room or new sheets put on the bed, they delivered the sheets to us to do them ourselves. This hotel is not kept up at all. In the 3 complete buildings, (housing 100's of rooms per building) there was 1 working elevator, making guest walk all over to get to a 3rd story room. The hallways and carpets were filthy, even hair weave in the hallway, and was the next day, so no one even attempted to clean it. Will never stay here again, a complete waste of reward points.
March 14, 2013
Rated 3.0 out of 5.0 by Zman47 Served its purpose
Stayed for medical reasons. Room was about as far away from lobby as it could be. It was on second floor. Elevator only worked half the time. Room small and in old section. Maid service erratic at best. Never new when of if they would show up. Had them go right by door without stopping. Had to call a couple of times. Room service on the other hand was excellent. Food showed up quickly and was always hot. Shuttle was good most days but if you went too early it ran late. Couldn't depend on it if you had a firm appointment. Front desk staff excellent. Dining room great food but some of the wait staff severed you then forgot about you. Overall value okay since room was medical rate. Served its purpose but could have been better.
March 12, 2013
Rated 1.0 out of 5.0 by TheOaks Don't stay here!
This ranks up there as one of the worst properties I have ever had the misfortune to have reservations. While the lobby area is nice, it goes downhill from there especially if you are not staying in the main building; however, I heard from friends that the rooms in the main building are in dire need as well. Maid service in the outside buildings were terrible & when they did come to service your room finally, it sounded like a 'riot' was going on outside. Two out of four nights I had to ask for maid service & then clean glasses after they left. We would have moved but with the rodeo in Houston, everything was full. I will never stay there again and am disappointed that Holiday Inn has that property at all much less as a Crowne Plaza! By the way, my husband has been a Priority Club member for 30+ years & we have stayed at Holiday Inns all over the U.S., this is truly a disappointment.
March 11, 2013
Rated 2.0 out of 5.0 by inspired22 location and service
hotel close to reliant stadium and medical center. the hotel's customer service were was sub-par. the room service and dining room food was delivered cold.
March 6, 2013
Rated 5.0 out of 5.0 by Prianne Perfectly Comfort
Our King suite was perfectly comfortable. The room was quiet. The air worked properly. The rock solid firm bed had a plush pillow top which yielded a terrific nights sleep. We will definitely recommend this Crowne Plaza to others and stay here again in the future.
March 6, 2013
Rated 2.0 out of 5.0 by Yancey733 Unacceptable stay
I have stayed at this hotel on several trips to Houston. I have had the best stay I have every had at a hotel at this location. About a year ago I was here for the livestock show and had a bad experience here but thought Ok if you stay somewhere enough times you could possible have a bad stay. Again I came back the next year and had the worst stay at a hotel ever, my room key did not work, the bed was terrible, and the toilet was lose and wobbally. They also charged me $30.00 a day for an additional car parked in the parking lot. I understand that parking is an issue during the livestock show and rodeo, (my stay was during the first week of the livestock show) but during my stay the hotel was not full nor was the parking lot. There were a lot of parking spaces available. I hate to say it, but this was the last time I will stay at this hotel.
March 6, 2013
Rated 1.0 out of 5.0 by LTCJack Great beds and services, overall
We experienced a terrific and very helpful staff, that was to a person....always ready and cheerfully willing to assist. us with our needs.
March 6, 2013
Rated 1.0 out of 5.0 by Syls An awful experience....
We met there in two vehicles. Were not told ahead of time that there would be a $40 additional parking fee for the second vehicle...on top of what was already a much too expensive room.
We had reserved a room with a king size bed...when we got to the room it was a small room with two double beds. We called the front desk and were told that even though we had a confirmed reservation (that we had for over a month) that there were no king size beds available.
The room was old and the furniture was worn and looked pitiful.There was no refrigerator, no safe, and a toilet that ran constantly.
When we went down to the restaurant the next morning it took an hour from the time we placed our order until the time we got our food!
The only good thing about this stay is that it was only for one night. And we are Priority Club members!
March 5, 2013
Rated 1.0 out of 5.0 by bkayeb NEVER STAYING AGAIN!!!!!!!!
This was one of the worst establishments I have ever been an occupant in!!! The lobby looks really nice, but building 6 was atrocious. Extremely OVERPRICED!!! PRICE GOUGING during the rodeo for parking that is normally free; beyond inconvenient if you were expecting visitors!!!
The elevator is old and breaks down, and it also can only hold five people! The carpet is old, stained, and lifted up throughout the hallways. I was walking down the hallway and something randomly fell out of the wall, which exposed the insulation in the wall. Let's not talk about the television, it was a Zenith (do they still make those)?? Also, all of the lights shut off while I was there and when I called the front desk she said it was a technical difficulty. Really?! Lastly, the parking sticker they put on your window isn't easy to get off!! The only good thing I can say was that the beds were comfortable!!
March 4, 2013
Rated 1.0 out of 5.0 by Jmart Three stories- no elevator? Really? I wish I had known.
Dragging my own bags up three flights of stairs and stepping into a dimly lit, hot room did not give the first impression I was hoping for. Holes in the wall between the nightstand and bed did nothing but make me wonder what might be crawling out when I finally got to sleep. That was about 3.45 AM when my neighbors next door sitting on the lanai finally quit talking and went inside. They weren't talking loudly, but I could still hear every word clearly , even through the drapes. I don't think I'll be staying at this Crowne Plaza on my return trips to Houston next week. No recognition for Priority Club membership.
March 4, 2013
Rated 5.0 out of 5.0 by HoustonMaverick Excellent staff for the weekend of the Cook Off
Had reservations for the 21-23rd, but decided to book a night on the 20th to avoid the massive check-in the day Cook Off started. Had a different confirmation # and was concerned that I might have to check out and check back in, When I got to the desk, David assisted us and I asked if it was possible to get the same room throughout the weekend, and he made it happen. Since I was supposed to get a King for the 20th and 2 doubles for the other 3 nights, he took care of that making sure I had the king room all 4 nights.
On Saturday morning I was going to make some coffee in the room but the coffee maker was not working, so I went to the front desk with my wife to see if we could get a different coffee maker, but instead of that, the lady at the desk gave us a voucher for 2 coffees in the resturant, which when we got there to give to the person (Ryan) at the counter in the hallway, he did one better, he gave us breakfast on the house, He did not need to do this, he went out of his way to make sure we were taken care of.
I have stayed there before when cook off comes to Houston, but this time, the service was exceptional and the staff could not have been any better than they were.
February 27, 2013
Rated 2.0 out of 5.0 by Charles61 Fair Experience
First let me say that I stay primarily at ICHG hotels for business all over the country. As far as CPs go this one is not one to which I will return. The staff and service were good overall but the hotel parking was a nightmare and the neighborhood around the hotel is really bad. On my last night there they were setting up porta-johns with a big truck in the Reliant parking lot from 2:30 -3:30 a.m. and it kept making enormous crashing noises. Then, the next morning housekeeping decided that 8:30 a.m. would be a good time to vacuum the hall right outside my door. I slept maybe 4 hours and felt like they owed me a night after that.
February 27, 2013
Rated 5.0 out of 5.0 by Budd Comfortable bed and GREAT SERVICE
Best property in the Houston area. We stay here whenever we can.
February 27, 2013
Rated 4.0 out of 5.0 by Gizmocat A few gripes:
The light bulbs are so dim, it's difficult to even read a magazine in the room, or to put on make-up in the bathroom. Also, the toilet paper is poor quality - not befitting a hotel of this calibre. And those ridiculous toilet-paper holders that let the roll fall completely off! Some of the bathrooms don't even have ANY towel bars, so towels have to be piled up on the counter, using up much-needed space there. The coffee pot provides only ONE cup of coffee and doesn't even keep it warm, once brewed.
February 25, 2013
Rated 4.0 out of 5.0 by macezero80 Excellent Staff and Clean
Room was clean and well furnished.
The only problem we had was when we arrived to our room, it was very warm so we turned on A/C, went to the lounge and then dinner. When we came back to room is hadn't cooled down any, so we called to front desk and someone was up to or room within 15 minutes and fixed the problem!
We had a pool view room and being able to sit on the balcony was a very nice experience.
February 21, 2013
Rated 4.0 out of 5.0 by bd1967 Comfortable room, breakfast
Easy access for my disabled husband
Room clean and comfortable.
Breakfast included in the room rate. Good variety of dishes.
February 20, 2013
Rated 5.0 out of 5.0 by LAtoTX One of my med center favs
The best description I can give this hotel is "decayed decadence". I think it's probably an older hotel. The lobby is lovely and the main building is pretty nice. However, if you stay in one of the outer buildings, you get a trade off. On the one hand, if you stay in the outer buildings, you will probably get a microwave/refrigerator. On the other hand, the elevator is iffy (may or may not be working) and the decor is a little on the shabby side. Lately, I've noticed all the formerly comfy mattresses really need to be replaced and the air conditioning in several of the rooms left a lot to be desired. On the plus side, I feel safe staying here and it's very convenient to the medical center. I stay here quite often. My mom has stayed with me and used the shuttle several times and was very happy with it. The staff are very friendly and helpful. I recommend this hotel to anyone....just know in advance that it is an older hotel and has its quirks:-)
February 20, 2013
Rated 4.0 out of 5.0 by TNHOG2 Good location - fair price
I have been moving around Houston to find a hotel that meets my location and price requirements. This Crowne Plaza fit the bill. Rooms are comfortably designed with the amenitites that I needed. I wlll be staying at the property again soon.
February 20, 2013
Rated 5.0 out of 5.0 by bogieandbrownies Awesome as usual
Great hotel grounds and location - staff very friendly and knowledgeable.
I travel to Houston 100 nights/year, and this is my favorite hotel - great value for the $$.
February 19, 2013
Rated 1.0 out of 5.0 by gensetguy Stay far away, I will never stay here again.
I was very disappointed with this property.
Management has very little concern for safety, more concerned with a fast profit.
Smoking rooms offered on website but none in hotel.
Property is beyond its prime.
Poor customer service.
Parking lot is full (to include fire lanes) during game day at Reliant with non guest cars.
Poor staff knowlege
February 17, 2013
Rated 5.0 out of 5.0 by chacha Good service and great rooms
This was our third stay at the crown plaza and we have always been treated very well. Customer care has always been good and attentive to whatever we need and questions always answered. Shuttle service excellent to and from hospital. The only con to the stay is that they have no rooms with recliner chairs. My spouse has a heart condition wish has made it impossible to lay comfortable in a bed. This one item would help many people with the same condition and that is one item we have not been able to find in any hotel we have stayed it. I take that back. We did stay overnite in one motel in San Angelo, Tx (much lower rate) that actually had a recliner. Other than this, excellent hotel and good breakfast.
February 16, 2013
Rated 5.0 out of 5.0 by Debsnack21 Comfortable, clean, great service and dining experience
We really enjoyed our stay at the Crown Plaza. The room was clean, the beds were very comfortable with lots of pillows, and the food in the main dining room was amazing! Looking forward to staying there again :)
February 14, 2013
Rated 5.0 out of 5.0 by APBJKK12 Crowne Plaza - Reliant recommendation
Friendly staff, clean rooms, excellent food, medical rates. I recommend it often.
February 9, 2013
Rated 5.0 out of 5.0 by LeifBK Great Staff
From the time I walked in til the time I left was very impress, Very caring and professional Staff members!!!!
February 5, 2013