Rated 4.0 out of 5 by 237
Rated 5.0 out of 5.0 by ScottV Love this place!
You can't beat the staff at this hotel. The people at the front desk are great. Mandy, the concierge, doesn't miss a thing and will take great care of you. Great breakfast and an awesome bartender make the stay even better.
June 24, 2013
Rated 3.0 out of 5.0 by robert101 book with 800 number not front desk !
called front desk to book my stay and talked to FRIEDA . she told me they were compleatly booked and so was their other hotel on kirby . called the 800 number and had no problems booking my stay and at no time during my stay were they booked up . frieda has her own agenda apearently and she needs to find another job .
June 23, 2013
Rated 5.0 out of 5.0 by good70 Great Week
In Houston for week and stayed at River Oaks Crown Plaza . This is our third visit and as before breakfast was great and all service was excellent .
June 19, 2013
Rated 5.0 out of 5.0 by Chris246 Excellent Hotel
The Crowne Plaza River Oaks is an excellent hotel. I stayed there Monday through Friday over a three week period and found the facilities to be wonderful, the service to be top flight, and the rates to be attractive. I would definitely come back and recommend the hotel to any traveler on business or pleasure.
June 15, 2013
Rated 5.0 out of 5.0 by 6grandbabies Great location and service; loved the bed
We stayed here due to our need to be near MD Andersen hospital. Staff was very accomodating and helpful . Nearby restaurants are excellent. When time to go to bed, we loved the comfort and upgrade of the king size bed. AC was quiet and cool. Will be back
June 14, 2013
Rated 2.0 out of 5.0 by SRunhappy Commode problems
The commode ran water and made noise all night until my husband just turned the water off... Which meant that we couldn't flush commode during the night. When the commode first started making noise, around 9:30 pm. I called the front desk to tell them & They said maintenance would be contacted. We waited for 45 minutes! In the meantime the commode worsened & made noise. When maintenance arrived, my husband explained the problem ( although he could hear it) But it was apparent that he didn't understand what my husband was saying. He claimed to have fixed it so my husband said, let me flush it while you are here to make sure. he became irritated & said that it was fixed in very broken English & left!! Front desk called in appx 10 minutes to check on us (and we appreciated it) we told him of the interaction w/maintenance but would let them know if the commode was fixed. Twenty minutes later, commode started running again & making noise! When we called front desk, they said it was too late for maintenance to return. So we turned water off ourselves, so again, that meant we couldn't flush after usage! Nasty! When I complained the next morning I was told they would give me add'l rewards points... I haven't seen them on my account yet!!
June 13, 2013
Rated 5.0 out of 5.0 by midnightarrival staff very, very, very helpful: especially the lady manager at front desk
I arrived around midnight 5/31/13 on a shuttle that had dropped me at the wrong location. Tired and frustration the manager on duty immediately rebooked me, cancelled my original reservation and advised me how to contact the shuttle service. Without her help I might have missed my speaking engagement!
June 6, 2013
Rated 4.0 out of 5.0 by wantoknow1 comfortable bed
comfortable bed and overall service was very good
good locaton for travel to and from
June 6, 2013
Rated 5.0 out of 5.0 by Emco Exceptional Service
The staff here is outstanding. They went out of their way to make me feel comfortable in every way possible. The accomodations are great and the food in the Restaurant is fantastic. The Mnagaers Mandy and Grady are a great team. I will definitley stay here again on my next trip to Houston.
June 5, 2013
Rated 5.0 out of 5.0 by Dixon13 Enjoyed our stay
We enjoyed our stay. It was centrally located with everything we planned for our weekend. Very close to the Galleria and Minute Maid Park. Parking was close, affordable and convenient. Front desk was great, courteous and caring. Definitely would stay again.
May 31, 2013
Rated 4.0 out of 5.0 by ChuckH Very nice hotel close to space centre
As usual, hotels that are members of Priority Club are fantastic. Great service, super clean and outstanding comfort. Not close to downtown but great for Space Centre visit.
May 28, 2013
Rated 4.0 out of 5.0 by AstroB Nice hotel, but check your telephonebill!
I stayed here for 6 nights, during the OTC Conference in May.
Friendly and helpful receptionist, clean and spacious room at the 17th floor, plenty of water pressure in the shower.
Breakfast buffet was very good.
There are quite a few nice restaurants within walking distance, but if you don't have a car and have to rely on public transport then you would prefer a more central hotel.
But no complaints, enjoyed my stay...until checkout. I noticed 'someone' (housekeeping) had used my phone to make a local call, while I was watching the Astros at the ballpark!?!?!?! This goes beyond anything for me!
It's not about the 50 cents on my bill, it's about trust and respect. The lady at the reception didn't make a lot of fuss about it and credited the phonecall, but for me this certainly made the staff lose 2 stars, and 1 for the hotel ...!
May 24, 2013
Rated 5.0 out of 5.0 by Wearymama Great location, comfortable rest, and SUPER staff!
My son was married in Houston last weekend and our family and many wedding guests stayed at Crown Plaza Houston River Oaks. I personally stayed for 5 nights and felt very much "at home". The staff at this hotel are excellent. Any and all requests or inquiries made by me were addressed promptly. It is the most friendly staff I have encountered on any hotel stay! I felt like I was with friends during my entire stay.
The rooms were spacious and clean. The bed was most comfortable, affording a great night's rest. I did not eat at the hotel so cannot comment on that area, but the lounge/bar area was relaxing with a great bartender.
Even though in a very busy area of Houston, our room was very quiet. The only time I heard traffic was when outside. The location is close to restaurants, hospitals, and shopping. When I got used to the fast pace of Houston driving, I even ventured out alone. As a woman, I felt secure and safe in my stay.
I would recommend this hotel for others to stay in and would definitely book here again on a return trip to Houston.
May 23, 2013
Rated 5.0 out of 5.0 by MD2B Great service.
Very friendly staff, clean room, great location.
Staff very helpful, shuttle is provided within close distance but I think that is good.
May 22, 2013
Rated 4.0 out of 5.0 by DGM0 Very Accomodating staff
I felt like the staff went above and beyond someones normal expectations. The breakfast buffet was more than you could ask for..so many choices. The room however felt damp..very comfortable room..but damp
May 22, 2013
Rated 1.0 out of 5.0 by captnmcg Leaky and Smelly
Dear Sirs, I cannot tell you how disappointed I was in my stay at the Houston River Oaks Crown Plaza. Everything seemed fine upon checkin and the staff was friendly and helpful enough. Upon getting into the elevator I rode to the 17th floor, where my room was, with a service person pushing a big piece of cleaning machinery. When I stepped onto the 17th floor I noticed the distinct odor of cleaning chemicals but inside my room wasn't so bad so I did not complain. I went to business meetings the next day and returned to find the janitors cleanings out the bathroom of the room next to mine with a wet/dry vacuum and the floor outside my room was wet, the smell was bad. Then they set up a large power fan right outside my door and continued to clean with other machinery the immediate area. The fan was forcing the rancid air into my room so I decided to go to the front desk and ask for another room. They told me that the hotel was full and I could not move. Disappointing to say the least, especially given that they continued working outside my room until well after I went to bed. I was really looking forward to staying here too, since I had done some research and it was ranked #5 of 437 hotels in Houston by Tripadvisor. I have not yet submitted my review on tripadvisor and will wait to hear from you before I do.
Rgds, Tim, Room 1705
May 22, 2013
Rated 2.0 out of 5.0 by Rick13frisbee Fair service
Reservation could not be located on the computer had to look up my number. Shuttle was not available. My priority membership was worthless took forever to check in. Did not have tissues in bathroom. Overall would not stay there again.
May 17, 2013
Rated 5.0 out of 5.0 by Joanie Excellent for MD Anderson patient
This has been my best hotel experience for my MD Anderson visits.
The staff is very courteous and it is convenient to the hospital. Excellent value and service. My "home away from home".
May 15, 2013
Rated 5.0 out of 5.0 by Godrocksme2 Better the 2nd time around
I was so pleased with everyone at the hotel, again. There was a major conference in town and ALL the hotels in Houston were booked, but I called down and Mandy, with her bubbly professionalism, told me that they were completely sold but suggested that I keep trying online; I did and was able to get a room. I was very happy with the service at the front desk They welcomed me, had my room ready and smiled every time. The parking attendant was a bit frustrated when I arrived, I can understand, so many people and so little space, but the front desk smoothed that out as well. Bed was clean, but I do wish they would get rid of the throw pillows because the first thing I do when I see them, is to ‘throw’ them off the bed. I am not really sure what has been or what would be on them. I say get rid of them all together. The amenities were good, the coffee was great and my sleep was baby-like. I enjoyed the breakfast in the hotel restaurant, but the service was not that great. Again, I know they were running a full house and they were most likely at or above capacity, but I still didn’t feel as though the staff was as attentive to my needs as they were to those with OTC badges on. Maybe they tip better. Oh well. I will return mostly because of the friendliness of Mandy and the front desk staff. The location to great eating and shopping is not bad either.
May 13, 2013
Rated 1.0 out of 5.0 by LFSpicher Truly Disappointed.
We asked for a room with WiFI, non-smoking, breakfast included and free parking.
The room was non-smoking
The WiFi was so slow and intermittent so as to be unusable. I cost my over $1,00 in client billing time.
The breakfast was not included, costing us $30 more per day.
I could either pay $7/day for parking or $10/day for valet. I chose to pay the extra $3/day but this still ending up costing $21 more that it should have.
The WiFi was totally the hotel’s fault.
The rest was either the filter on the service I used to book the room or the hotel’s fault. I set the search criteria correctly.
Be sure of what your agreeing to before you commit
May 12, 2013
Rated 4.0 out of 5.0 by ojito10 A great night sleep
When I am able to stay at this location, my visit to MD. Anderson seems to fade into the background because I know that after a long day, I will sleep like a baby that night in great comfort. Thank you for that sense of security...
May 10, 2013
Rated 5.0 out of 5.0 by JimmyC1904 Another Great Stay
My wife and I travel to Houston every 3 month for her visits to
MD Anderson Cancer Center and this was our 5th stay at this hotel out of 6 visits. We love the area of town the hotel is in and it is a short distance to the hospital. There is everything you may need in a 3 mile radius from the hotel and very convenient in getting around. We will stay here in the future until we don't have to.
May 1, 2013
Rated 5.0 out of 5.0 by AndyT51 Clean, Great, centrally located
Enjoyed the staff here, especially the people in the front went out of their way to make sure your stay was comfortable. The rooms were exquisitely clean. The only bummer was the last day which was the waitress when our group of four had breakfast. Maybe she was just having a bad day but definitely not very happy, but again, people have bad days and maybe thats all it was. Other then that, i would highly recommend this hotel and location was perfectly located.
April 30, 2013
Rated 4.0 out of 5.0 by Texas01 Recent Stay
Very nice hotel, food in restaurant very good. Priority Club reception very good on Tuesday nights. Platinum member offered a couple of snacks. Narrow parking in garage. Overall nice hotel and friendly staff.
April 29, 2013
Rated 2.0 out of 5.0 by Hairyscot1314 Worst IHG Hotel I have ever encountered
Over the years I have come to expect consistently good hotels at IHG properties, with Crowne Plaza properties a bit above the average. This hotel was a severe disappointment. The rooms are badly in need of refurbishment, but worse than that are inadequately cleaned; the carpet in our room was so disgustingly stained and dirty that I was reluctant to walk on it in bare feet. After our arrival discarded and dropped food was left in corridors for more than 24 hours before being cleaned up, and then only when we complained.
I will think twice before staying at another Crowne Plaza. This hotel is damaging the brand.
April 29, 2013
Rated 3.0 out of 5.0 by Richard100 Room
When I checked in at approx 3:30 pm, I was asked if I minded being on the 14th floor. Since I didn't, I was assigned Rm 1405. When I got to the 14th floor, it was in chaos. Room service trays littered the floor, linen carts blocked the hallway, dirty linens were out in the hall. But I plowed thru to my room. Opened the door and everything was fine. EXCEPT, it was very hot as the air conditioner was off. However, it soon cooled a bit, I dressed and went out. When I returned, everything was fine. [and the hall had been cleaned!]. The next morning, I found there was only a rapid trickle of water from the shower head and the water was stone cold! Having an appointment, I showered in cold water. Not pleasant. I reported this to the desk who said they'd take care of it and offered me a complimentary breakfast. After breakfast, I returned to the room to find the engineer there. He explained he'd simply had to "increase the pressure" down stairs to get an adequate supply of hot water to the 14th floor. Problem solved.
April 26, 2013
Rated 2.0 out of 5.0 by Sleepless13 Confused what happen to customer service??
First my Check in Clerk was very rude, should of knew this would be a clue of my stay. Weird noises when i checked in and up until midnight. Evidently construction was going on. But who does that up until MIDNIGHT? The walls in the room were filthy, the floor was lumpy. The people in the room next to me left their TV blasted so loud Management had to come turn it off @ 11:45 pm, bathroom counter and small kitchen area counter was filthy and gritty. The Chairs were stained, not a good look at all!! the walls are just too thin I could hear when someone in room next door turned their sink on. I left 5 hours earlier because i just wanted to get the heck out of there. Bright spot the lady at out check out was sympathetic and offered me free breakfast. The bell men and Valet people were also nice as well. And another clerk did help me with directions to my destination. But that first Clerk needs a class on Customer Service techiniques. I really dont think he knows any better!! I hope thats the case.
April 22, 2013
Rated 5.0 out of 5.0 by mag2ke Exceeded my expectations
My husband and son came with me to houston for the first time to visit family member. I really wanted them to enjoy their time in Houston. The Staff here went out of their way to make sure every moment of our stay was enjoyable. The front desk was pleasant, helpful and efficient. Our room was more than comfortable and clean. Did we have a problem with the toilet one night and was it corrected with little inconvenience? Absolutely! Is anything ever really perfect? This stay came very close. My criticism is the breakfast buffet is a bit pricey...best thing about the stay...Your coffee is like drinking pure silk!!! And it was free and available in the business center anytime! Think I will come back just for a cup of coffee!
April 20, 2013
Rated 3.0 out of 5.0 by Parishe1 Excellent location
My husband and I are both patients at MD Anderson. The medical rate is wonderful and the room is nice. The parking spaces are too narrow. Our stay 10/19/2012, when I had radiation treatment at MD Anderson, was terrible, due to the bad food we were served in hotel restaurant, Bristol Bar and Grill. My husband, who has had throat surgery, ordered the tenderloin, which was dry and tough, and definitely had been reheated. When the waiter was informed, he said he could not adjust the bill. We asked for a manager, but were told one was not available. We were charged for the food, and paid the bill. We immediately went to the front desk, and the clerk said we would be reimbursed. The next day, when we inquired about the refund, we were told that the restaurant manager would not give a refund, but we could eat at the restaurant for free. We declined the offer, and the manager said we would receive the refund. This was October 2012, and still no refund. We will never again eat at the restaurant.
April 20, 2013
Rated 5.0 out of 5.0 by jkp351 Wonderful Hotel
My family and myself enjoyed everything in your hotel!!!
The front desk was friendly and the rooms were very comfortable!
April 19, 2013