Rated 4.0 out of 5 by 237
Rated 5.0 out of 5.0 by Angelica The Service Excelled in Every Way
What a great place to stay! This was a rare trip for me that required the use of a number of services offered by the hotel — the business center, the restaurant, the shuttle service, house keeping services and the staff on numerous occasions. On every occasion my needs were met in a most professional and caring manner. When in Houston, this hotel will be my hotel of choice.
December 3, 2012
Rated 5.0 out of 5.0 by howland32 Thanksgiving week
We had a very nice stay at River Oaks, where the staff were extremely gracious and helpful when we asked to interrupt our reservation for a few days so we could spend some time staying with our daughter.
The breakfast buffet was well planned and offered a wide choice, including lots of fruit (yay) and eggs/omeletes/waffles made to order. Rooms were comfortable and service was swift and efficient,
We will plan to come back again.
December 2, 2012
Rated 1.0 out of 5.0 by diamond great location and service
we enjoyed staying at crowne plaza river oaks and would highly recommend to any one planning to visit houston visiting
downtown or galleria area and surroundings areas.most reasonable and comfortable.
November 30, 2012
Rated 4.0 out of 5.0 by Shadowlands Excellent Business Hotel in Houston TX
I have been staying at this hotel on and off since 2005. I use Holiday Inn preferentially as they allow a common experience. On occasion I use the Crowne Plaza in Houston and in London. I cannot praise the staff highly enough - they have been and are a credit to the training and management of the hotel. They are attentive without being false. The hotel is not in a great location for local amenities and is a business hotel and not a holiday hotel. However being located on Southwest Freeway it is easy to get from here to anywhere without the hassle of Downtown.
The cost is acceptable. The improvements would be provision of better pillows, a quieter air conditioning system and some form of real dairy creamer for the excellent coffee they provide. (Half and half vs some powdered chemicals).
The hotel is adjacent (by car) to a CVS Pharmacy and Chick fil A
but you have to drive which is a nuisance. Overall I would say the staff raise the value of the hotel and I have seen staff changes in the past 6 or 8 years. Hotels are always not 'home' but this hotel gives the same quality of service and security year in and year out.
November 30, 2012
Rated 2.0 out of 5.0 by LEMD Poor service
My husband and I stayed for a night with a groupon deal. The hallway to our room was dirty and the restaurant staff was rude and inhospitable. In addition. We asked for more pillows in the room. the woman who answered the phone said someone would bring up the extra pillows in 20 minutes. An hour an a half later (around 1am) and after two follow up calls to the front desk they finally delivered them. We have stayed in other crowne plazas and experienced much better service. I would not stay in this hotel again even if they offered me a free night.
November 29, 2012
Rated 5.0 out of 5.0 by Marni1 What a delight!!;)!!!
We were soo impressed with the crown plaza! The room was soo nice the hotel so clean the staff very delightful and the hotel restraint was actually amazing!! We stayed 2 nights and will definitely be back;)
November 29, 2012
Rated 5.0 out of 5.0 by Randyjude Great Property and Location
Safe and secure feeling staying here always ! Great location and the property provides a pleasent stay.
November 27, 2012
Rated 4.0 out of 5.0 by Rabin111312 Good stay
Nice and clean, good access to the highways, good view of the city. Prompt service
November 24, 2012
Rated 5.0 out of 5.0 by dkwolg Huge room
Great value for the expense. We were only here one night and wish it had been more.
November 21, 2012
Rated 5.0 out of 5.0 by KMUPHKS Great Value
We have stayed at this hotel on several occasions while attending treatment and testing at MD Anderson. The staff go out of their way to accomodate the needs of medical patients staying at the hotel. It is a clean, comfortable hotel with a friendly staff as well as discounts for medical guests. They have a very reliable and flexible shuttle service and the drivers are very friendly and go out of their way to accomodate their guests. The rooms have awesome blackout curtains so guests who choose to sleep late are never bothered by the day light. We will continue to choose this hotel when we travel to Houston.
November 18, 2012
Rated 4.0 out of 5.0 by Roadrunner007 Always a great service
I enjoy any Crowne Plaza hotel! This hotel was in a great location off the highway and the staff was very friendly. The restaurant did not have good food at all, this was disappointing for a Crowne Plaza location.
November 16, 2012
Rated 4.0 out of 5.0 by Kaydee Hard bed but great service
I enjoyed my stay at this hotel but the bed was very hard. I am staying there again the weekend after thanksgiving because it was paid for in advance.
November 16, 2012
Rated 1.0 out of 5.0 by Guest92 Decent
The stay was good. The hotel restaurant service is below average. For the price of the meal, the service lacked and my $22 steak was less appetizing; under cooked and the sides were not even warm. If you happen to stumble upon this hotel with a groupon, get something in writing because they might TRIPLE CHARGE like they did with me. I was enraged. Even though I was promised one charge, only for the groupon price. My stay was for a weekend and it is now Thursday and I am still waiting for them to refund my account. Since the charges were a system glitch and the third charge were just in case of damages. There shouldn't be a glitch and there were no damage done to the room. This left me less than pleased with how this hotel runs.
November 15, 2012
Rated 4.0 out of 5.0 by macarle Regular visits
This would be the first time that we checked in and nothing was mentioned about our Priority Club rewards and we did not have a cookie or milk in our room. It was disappointing. I guess we are spoiled. We stay almost once a month, so I guess we have come to expect this from this particular hotel. Oh well, there is always next time.
October 30, 2012
Rated 2.0 out of 5.0 by hameitz Horrendous Location
On freeway- cant here yourself talking when outside. cant walk anywhere. ugly neighborhood.
October 29, 2012
Rated 4.0 out of 5.0 by Tiggerr1 Return Stay
We both commented on our return trip home from our stay the wonderful convience, room quality and value at the hotel and will plan to stay there again as we return to this area several times a year.
October 28, 2012
Rated 5.0 out of 5.0 by Godrocksme2 Great attention to me
I really enjoyed my stay here. I think the staff knocked it out of the park. I know everyone likes to talk about all of the amenities, but every place has amenities, but it is the staff that really the difference for me. I really loved the comfortable beds, the attention to my needs, the security of parking and the ease of getting to the property. I was glad to see how close it was to shopping and entertainment. Felt very safe and enjoyed my stay. I will come back again and enjoy all this property has to offer Houston.
October 26, 2012
Rated 4.0 out of 5.0 by johnnybrnnyc confortable bed and great service
I enjoyed my stay in Crowne Plaza River Oaks. There were shuttles to the Galleria and medical centers. I liked it that they dropped off and picked me up in Herman Park. I was satisfied with their customer service. I love the bed it was comfortable. May I suggest to provide better pillows so that it will complement the nice bed but other than that, it was fine.
October 21, 2012
Rated 5.0 out of 5.0 by Redhead Another great stay
As always I had a good experience at this hotel. I go to Houston every 28 days for medical treatment so my comfort at the hotel is important. Crowne Plaza at River Oaks fills the bill.
The staff is helpful, efficient, and friendly. I needed some receipts from past visits from the previous year, and Tara went out of her way to research and print them for me.
There was an intermittent problem with the Internet server that kept me from working on a task that I had brought along. This made for too many idle hours on an otherwise pleasant stay.
October 16, 2012
Rated 2.0 out of 5.0 by Disappointed001 Not Business Friendly
I stayed at the location last week while on a business trip, however I had to cut my stay short and relocate to another hotel. The internet quality was poor and slow at best. The hotel is in a good location, however the furnishings are outdated. The lighting is poor, two out of the four lamps were in need of repair. Parking is a concern even as it is for a fee, if you arrive in the evening you struggle to find a parking space. There are no business amenities in the room, such as stationary, etc. In general the facility is not up to Crown Plaza standard. The mattress was soft and mushy. In all fairness I normally stay at Intercontinental and mostly in Asia. Crown Plaza may be affiliate of the ICH Group although this property does nor compare to other facilities, especially in Asia.
October 16, 2012
Rated 5.0 out of 5.0 by Pudge19 Clean rooms comfortable rooms
I enjoyed staying at the Crowne Plaza River Oaks. The rooms were impeccably clean. Staff were very friendly and helpful and I will stay there on each visit to the Houston area.
October 10, 2012
Rated 2.0 out of 5.0 by BusinessMan1 Not a good stay
Here of the things that ruined my stay:
The staff at the front desk gave me keys that didn't work when I checked in. I had to walk back to the front desk to get the correct keys.
A maintenance man stood outside my door early one morning talking loudly (in Spanish) on his Walkee Talkee for about 5 minutes.
I was also propositioned in the bar one night by a young woman. It was obvious that the bar tender knew what she was.
October 4, 2012
Rated 4.0 out of 5.0 by kdandkennasmom A+++
We had a wonderful stay at Crowne Plaza River Oaks! The staff was wonderful, the atmosphere was welcoming, and the room was large and comfortable! We are already planning our next stay!
September 29, 2012
Rated 4.0 out of 5.0 by DENDESIGNS A couple of issues
Overall my stay here was good. However, the bathroom had a leak from the air conditioner that was leaking on to the toilet and I asked for a wake up call and never received it.
September 29, 2012
Rated 5.0 out of 5.0 by CraigMcG Great for a stopover
Fabulous staff and very comfortable room. Didn't use the pool, but nice to know it was there. Particular thanks to the wonderful Mandy, the ever-helpful concierge.
September 27, 2012
Rated 5.0 out of 5.0 by Bsevier Fantastic staff:
Nice is absolutely amazing. I cannot express how much we appreciate his professionalism and experience. Why aren't all of the employes that knowledgeable and comfortable with customer service? Someone needs a raise! Thanks so much!
September 27, 2012
Rated 1.0 out of 5.0 by Robg9000 They messed up right and left.
From our two sub par check-in experiences in a manner of three hours to our poor housekeeping (blood on the bathtub when we checked in and no fresh towels after the cleaning) and room service problems ( no one picking up the phone for 15 minutes), this place just didn't execute. We won't be choosing Crowne Plaza again.
September 26, 2012
Rated 1.0 out of 5.0 by me2marti Family coming from out of the counrty
I made the reservation for my cousing who was coming from out of the country to visit, she was not happy with the service, specially from the people at breakfast, She checked in at 3 AM and she said it took to long to ckeck in. At breafast they even asked for her son's ID to make sure he is 3 years old, because he looks older than 3. She was not impressed at all.
September 22, 2012
Rated 5.0 out of 5.0 by bullt Houston stay
I had to go to Houston to get my grandson out of hospital Staying here was more than I expected both my grandson and I were very impressed with the rooms. The staff was great. I will stay here any time I'm in Houston
September 20, 2012
Rated 5.0 out of 5.0 by Chris101 Great customer service and rooms
I have stayed several times at your hotel and have been satisfied every time......that's why I keep coming back. The beds are comfy, the refrigerator, microwave, and USA Today are a plus. The gym is small, but functional. The front desk help is excellent, especially Ana Maria, and the shuttle drivers, especially Alberto, are very accommodating and compassionate and have often taken me to dine at restaurants within the 3 mile radius. We come to MD Anderson for cancer treatment, and will continue to stay at this property, which we prefer over the other Crowne Plaza near Reliant Stadium.
September 19, 2012