Crowne Plaza Houston Near Reliant - Medical

Hotel Front Desk: 1-713-7483221

Hotel Fax: 1-713-7958492

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

George Bush Intercontinental Airport (IAH)

- Distance from hotel: 28 MI/ 45.06 KM North East l

- Take Hwy 59 south to Hwy 610 west to Kirby exit. The hotel is on the right side of the interstate. Or take Hwy 45 south to Hwy 288 south exit 610 west to Kirby exit and the hotel is on the right side of the intersection.

Hobby Airport (HOB)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take Broadway street to I-45 North to 610 West, Exit Kirby the hotel on the right side of the intersection.

NRG Metro Rail

- Distance from hotel: 0.2 MI/ 0.32 KM South East

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- Car Parking Available

- Complimentary Daily Self-Parking

- Chili Cook-off 2/27-3/01/15, Rodeo 2/26-3/22/15 complimentary parking for 1 vehicle additional vehicle $30 to per day/per car base availability. Durning Cook-Off and Rodeo, the hotel does not allow any TrailerParking at any time on the hotel parking lot.

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Hotel Highlights

Once known as the legendary Astroworld Hotel in Houston, TX, our hotel is next to Reliant Park.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 659 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Dirty Ice


May 02, 2015

I usually don't write reviews unless they are good ones but this hotel had some gross conditions. The ice from the machine on the second floor came out covered in black pieces of what I guess was mildew or dirt. I ran it several times but it just got dirtier each time. Our toilet seat was broken and unclean. I had to clean up urine from the seat, base and floor around it before I was comfortable to use it. The front desk staff members were aloof and dismissive. There were 3 of them on duty with no guests at the counter except me and I had to chase down my own bucket of ice from the bar. I don't mind the exercise but it made me feel foolish.
We were there because our grandson is critically ill in the hospital, we were visiting him & needed to stay close to the hospital. I thought we'd give Crowne Plaza a try. We appreciated having our points to use but having to spend 20,000 for that hotel was a shame.
We've stayed in many of your properties. Overall things are fine except I don't think the cleaning personnel have good enough training. I owned a cleaning business for years and I know what I'm talking about! What will turn me off the quickest about a hotel is seeing evidence of the prior guest's bodily fluids. If one finds them in such an obviously cleanable area, God knows what else was left behind that isn't readily perceptible.

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Compensated Breakfast


May 02, 2015


The AC would not cut off when it reached the desired temperature. My family and I froze. I woke up several times and turned the air off then awoke again to turn it on as we were hot. I reported this to the desk clerk the next morning when she asked me about my stay. We had three people in our party. I had to pay for one of the breakfasts, which was very good, as you only get two complimentary breakfasts per room. The clerk adjusted the bill and gave me a refund for the third breakfast for our inconvenience. I will stay at the hotel again.

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A great business stay


May 01, 2015


The Crowne was wonderful. Assisting me with a late night check in and helping make my stay comfortable. At each opportunity the staff went above and beyond impacting my stay. I appreciate their attention to detail and their care for each customer.

Posted by HotelStaff
May 01, 2015
business traveler 48 Thank you for taking time to write a review about your stay. and we're very happy that your an IHG Rewards Member. Sincerely Jerry
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All is great..... once the SMOKE cleared


May 01, 2015


All was exceptional, except the smoking area being right at the front doors. If you don't smoke why would you be subjected to the recid odor and the butts all over the ground as you walk in.

Posted by HotelStaff
May 03, 2015
Aquawarrior, Thank you for taking time to write a review about your stay and also for being an IHG Rewards Member. Sincerely Jerry
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