Crowne Plaza Houston Near Reliant - Medical

Hotel Front Desk: 1-713-7483221

Hotel Fax: 1-713-7958492

Hotel Email: azehnder@houcp.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
George Bush Intercontinental Airport (IAH)

- Distance from hotel: 28 MI/ 45.06 KM North East l

- Take Hwy 59 south to Hwy 610 west to Kirby exit. The hotel is on the right side of the interstate. Or take Hwy 45 south to Hwy 288 south exit 610 west to Kirby exit and the hotel is on the right side of the intersection.

Hobby Airport (HOB)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take Broadway street to I-45 North to 610 West, Exit Kirby the hotel on the right side of the intersection.

Train
NRG Metro Rail

- Distance from hotel: 0.2 MI/ 0.32 KM South East

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- Car Parking Available

- Complimentary Daily Self-Parking

- Chili Cook-off 2/21-2/24/11, Rodeo 2/26-3/17/11 complimentary parking for 1 vehicle additional vehicle $30 per day/per car base availability. Durning Cook-Off and Rodeo, the hotel does not allow any TrailerParking at any time on the hotel parking lot.

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Hotel Highlights

Once known as the legendary Astroworld Hotel in Houston, TX, our hotel is next to Reliant Park.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.5

based on 439 reviews
65%
Recommend This Property
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Ratings Breakdown

439reviews

  • 5 Stars
    166
  • 4 Stars
    81
  • 3 Stars
    62
  • 2 Stars
    61
  • 1 Stars
    69

Chose Riveroaks, not Houston Near Reliant-Medical

By

August 29, 2014

platinumelite

To start off, I am an IHG Platinum Elite member and spend at least 3 weeks out of each month staying in hotels. The past 2 weeks at the Crowne Plaza Houston near Reliant-Medical has definitely made the Top 3 Worst experiences of the year, which seems off considering the Crowne Plaza Riveroaks was such an enjoyable stay.
Upon arriving at the hotel I was given a coupon for a free drink from the hotel bar for being a Rewards Club member, along with a note thanking me for my patronage signed by the hotel manager. When I went to get my drink, I asked to see a menu, and was given a response of, "I need to see you ID. And we don't have anything but a wine list." After choosing a wine, I gave my coupon to the bartender, and thought everything was kosher. To my suprise, he returned a few moments later to tell me my coupon wasn't valid, and when I said that I had recieved it that day, he told me "it wasn't his problem," and I had to pay out of my own pocket. When I addressed the issue to the hotel management, I was asked "what I would like to be done about it?" As a customer who is simply asking why I was given poor service, being asked to do someone else's job for them and provide a solution for my self seems a bit redundant. I was told I would be given a credit for the drink, and yet I never recieved it or any follow up from management about my stay.
Over the course of the next few days I was plagued with a series of what would normally be minor annoyances, but coupled with the rude and lackadaisical effort of the management and staff, it caused my stay to be less than comfortable or enjoyable. There was construction on my floor that lasted for hours at a time, with loud banging and noise that I was never warned of or expecting. As well, the cable went out for over 6 hours, leaving me with loud banging and no way to cover up the racket. As if it wasn't enough, I also had someone from the hotel staff enter my room while I was in the shower, something I find very unprofessional and rude considering my room was entered without permission or even my knowledge, a huge breach of privacy.
As someone who travels frequently, I am just looking to relax and be comfortable when having to stay in my home away from home. The fact that the management didn't seem perturbed about the rude service from the bar, the excessive noise and calamity from rooms adjacent to mine, and couldn't respect me enough to inform me before entering my room while I was showering, made a comfortable and relaxing stay impossible. I will definitely be making the extra drive and staying at a different location on my next trip, no one needs work to be the most relaxing part of their day.

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Great place to stay

By

August 29, 2014

club

Will continue to stay at this hotel. I do wish they would lower their medical rates.

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Close to TSU

By

August 28, 2014

club

Over all, the hotel was good. There is a odor in the lobby area and in hall ways. Room service/House keeping was slow in delivering extra towels.

Make sure you check you final bill, i was overcharged 40 dollars.

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Comfortable rooms and nice people.

By

August 28, 2014

club

Very comfortable overall. Brought grandson and he loved the pool. People and services very nice. Good location.

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