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Houston River Oaks
Book online or call:
1 800 864 8165
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Hotel Contact Information
Hotel Front Desk: 1-713-5238448
Hotel Fax: 1-713-5267948
Hotel Fax: 1-713-5267948
Rated 3.7 out of 5 by 125
reviewers.
Rated 4.0 out of 5.0 Very Accomodating staff
I felt like the staff went above and beyond someones normal expectations. The breakfast buffet was more than you could ask for..so many choices. The room however felt damp..very comfortable room..but damp
May 22, 2013
Rated 1.0 out of 5.0 Leaky and Smelly
Dear Sirs, I cannot tell you how disappointed I was in my stay at the Houston River Oaks Crown Plaza. Everything seemed fine upon checkin and the staff was friendly and helpful enough. Upon getting into the elevator I rode to the 17th floor, where my room was, with a service person pushing a big piece of cleaning machinery. When I stepped onto the 17th floor I noticed the distinct odor of cleaning chemicals but inside my room wasn't so bad so I did not complain. I went to business meetings the next day and returned to find the janitors cleanings out the bathroom of the room next to mine with a wet/dry vacuum and the floor outside my room was wet, the smell was bad. Then they set up a large power fan right outside my door and continued to clean with other machinery the immediate area. The fan was forcing the rancid air into my room so I decided to go to the front desk and ask for another room. They told me that the hotel was full and I could not move. Disappointing to say the least, especially given that they continued working outside my room until well after I went to bed. I was really looking forward to staying here too, since I had done some research and it was ranked #5 of 437 hotels in Houston by Tripadvisor. I have not yet submitted my review on tripadvisor and will wait to hear from you before I do.
Rgds, Tim, Room 1705
May 22, 2013
Rated 2.0 out of 5.0 by Rick13frisbee Fair service
Reservation could not be located on the computer had to look up my number. Shuttle was not available. My priority membership was worthless took forever to check in. Did not have tissues in bathroom. Overall would not stay there again.
May 17, 2013
Rated 5.0 out of 5.0 by Joanie Excellent for MD Anderson patient
This has been my best hotel experience for my MD Anderson visits.
The staff is very courteous and it is convenient to the hospital. Excellent value and service. My "home away from home".
May 15, 2013
Rated 5.0 out of 5.0 by Godrocksme2 Better the 2nd time around
I was so pleased with everyone at the hotel, again. There was a major conference in town and ALL the hotels in Houston were booked, but I called down and Mandy, with her bubbly professionalism, told me that they were completely sold but suggested that I keep trying online; I did and was able to get a room. I was very happy with the service at the front desk They welcomed me, had my room ready and smiled every time. The parking attendant was a bit frustrated when I arrived, I can understand, so many people and so little space, but the front desk smoothed that out as well. Bed was clean, but I do wish they would get rid of the throw pillows because the first thing I do when I see them, is to ‘throw’ them off the bed. I am not really sure what has been or what would be on them. I say get rid of them all together. The amenities were good, the coffee was great and my sleep was baby-like. I enjoyed the breakfast in the hotel restaurant, but the service was not that great. Again, I know they were running a full house and they were most likely at or above capacity, but I still didn’t feel as though the staff was as attentive to my needs as they were to those with OTC badges on. Maybe they tip better. Oh well. I will return mostly because of the friendliness of Mandy and the front desk staff. The location to great eating and shopping is not bad either.
May 13, 2013
Rated 1.0 out of 5.0 by LFSpicher Truly Disappointed.
We asked for a room with WiFI, non-smoking, breakfast included and free parking.
The room was non-smoking
The WiFi was so slow and intermittent so as to be unusable. I cost my over $1,00 in client billing time.
The breakfast was not included, costing us $30 more per day.
I could either pay $7/day for parking or $10/day for valet. I chose to pay the extra $3/day but this still ending up costing $21 more that it should have.
The WiFi was totally the hotel’s fault.
The rest was either the filter on the service I used to book the room or the hotel’s fault. I set the search criteria correctly.
Be sure of what your agreeing to before you commit
May 12, 2013
Rated 4.0 out of 5.0 by ojito10 A great night sleep
When I am able to stay at this location, my visit to MD. Anderson seems to fade into the background because I know that after a long day, I will sleep like a baby that night in great comfort. Thank you for that sense of security...
May 10, 2013
Rated 5.0 out of 5.0 by JimmyC1904 Another Great Stay
My wife and I travel to Houston every 3 month for her visits to
MD Anderson Cancer Center and this was our 5th stay at this hotel out of 6 visits. We love the area of town the hotel is in and it is a short distance to the hospital. There is everything you may need in a 3 mile radius from the hotel and very convenient in getting around. We will stay here in the future until we don't have to.
May 1, 2013
