Rated 3.9 out of 5 by 217
Rated 5.0 out of 5.0 by CKWhip We always try to stay here
I have reviewed this hotel before , the hotel is great., and it is still the same . We love this hotel and the staff are great. My husband goes to MD Anderson and the staff always helps us.
October 5, 2013
Rated 4.0 out of 5.0 by Jumesh nice place, but carry few extra money
Hotel is good and rooms are comfortable, but don't understand why guest need to pay extra for car parking and breakfast.
October 4, 2013
Rated 3.0 out of 5.0 by Cowboy56 Just ok
Refurbished look just ok pricey for a make over I would have rather been downtown conference chose this hotel
October 4, 2013
Rated 4.0 out of 5.0 by rds747 over 20 stays and still coming back.
This hotel has become nearly a second home due to our many visits to the Medical center. The drive to and from the hospital is very easy, even those afraid of city highways can manage the trip without much stress, or the shuttle is available. The view from the rooms is a little less than pretty, and the parking garage doesn't scream elegance, but the lobby is bright and clean, and the rooms are cozy and spotless.
The breakfast buffet is an upcharge, but on a busy morning it is worth it. There are also several fast food or chain restaurants nearby for those nights when you come in late or must leave early. The neighborhood visually is a little sketchy but we have never had trouble.
The templespa toiletries are a nice touch, and the sleep aromatherapy spray is potent but effective. The linens are bright and soft, and the staff is prompt without being hasty. We stayed once on a lark and have consistently been back, easily for at least 20 stays.
October 1, 2013
Rated 5.0 out of 5.0 by Romeo5k Great Place.. Love the Valet!
GREAT GREAT GREAT!!
I actually liked this visit, the staff was super friendly!
September 30, 2013
Rated 4.0 out of 5.0 by JackBlu Room OK
Fitness Center needs some work. Everything else was 4 star.
September 29, 2013
Rated 2.0 out of 5.0 by MattMo Poor service for the last time!!!!
I've been staying at this property in Houston for the last seven years on business trips. I've always recommended the hotel to others, and I set up our company discount for this hotel.
The service and condition of the property continues to decline. The last trip I stood at the counter waiting to check in for almost 10 minutes listening to their front desk staff talk about their weekend. Finally received service when the manager stepped out from the office and asked if I had been helped.
The final straw is that they never submit your stay for points. You will have to submitt a missing stay EVERY time you stay at this property.
I'm actually writing this review in another Houston IHG property!
September 28, 2013
Rated 5.0 out of 5.0 by AJackson Great Stay!
As a MD Anderson patient I make frequent trips to Houston under some stressful circumstances. Our stays at Crowne Plaza are always wonderful. The staff is courteous, the rooms are clean and comfortable. Wouldn't stay anywhere else!
September 24, 2013
Rated 4.0 out of 5.0 by Outdoorjunkie Safe parking and great service
I stay at this location every time I come into Houston for business which is about twice a month. Very satisfied with the service, location and security of the parking garage. Comfortable and clean rooms and cold beer at the bar.
September 23, 2013
Rated 5.0 out of 5.0 by kelter1 Great staff
Hotel was very comfortable and the rooms were very clean and spacious. What set it apart though was the great staff - everyone from the best concierge I've ever met Mandy to the shuttle van drivers made this a very enjoyable trip.
September 23, 2013
Rated 5.0 out of 5.0 by TheMfamily Best Crowne Property in Houston
We travel to Houston from Dallas about ten times per year and have stayed at many different hotels around the medical district and downtown area. We have also stayed at several different Crown Plaza’s in the Houston area and have found that the River Oaks property not only meets, but exceeds our expectations. The entire hotel staff is exceptional! I have written several letters to their corporate office regarding the excellent customer service we have always received at this property! They just don’t go through the motions as if it were just their job, but they are genuinely warm and friendly from the time you check in until your check out. The Hotel is very clean, staff is friendly, and the property is centrally located near downtown Houston, close to the museum and medical districts. They have a really great group of people running this hotel property and we now stay exclusively at this Crowne Plaza property when we visit Houston!
September 15, 2013
Rated 2.0 out of 5.0 by Houston11 Noise ALL Night Long
Stayed over the Labor Day weekend. The rooms are nice and clean. But half the hotel (and my room) fronts the freeway. Traffic noise was an issue until after 11:00pm each night. But the issue the ruined my stay was music from an adjacent room. I called the front desk at 11:30, at 2:00 am, and again at 3:00 am. I got a different person each time that told me they would send someone right up to address it. But nothing was done that I could tell, meaning no one checked in on me to confirm the problem was resolved and no one of course mentioned the issue upon my checkout. I'll choose another hotel next time.
September 10, 2013
Rated 4.0 out of 5.0 Good Hotel but.....
Enjoyed our stay at this hotel. My only negative critique of the hotel is paid parking. The elevator from the garage to rooms was not working so had to walk down the ramp to the entry to get to the working elevators. Parking costs $9 to self park and $15 to valet. How can it be justified to make people park when the elevators are not working. We parked on the 4th level and had to walk down to the bottom with luggage as the shuttle was not to be found. With a 3 year old and a 6 year old, who were tired from the trip, this was not an easy process. On top of having to walk with luggage and kids 4 flights, I paid to do it. Wasn't happy with having to pay to park for 2 days. Other than that hotel was good. I'd recommend free parking until the elevators get fixed.
September 3, 2013
Rated 5.0 out of 5.0 by dale54 great value and location
We are regulars at this facility, it is a great value and location, but its the staff that keeps us coming back. They are always friendly and very helpful.
August 30, 2013
Rated 5.0 out of 5.0 by spades Great experience
Everyone played their part in making our stay enjoyable. Andrew at the front desk was especially helpful in suggesting great places to eat around town. Will definitely choose the hotel for future visits to Houston.
August 29, 2013
Rated 5.0 out of 5.0 by 4311lor Good stay, affordable price
Very nice place to stay for the price. Very clean and comfortable. I will visit stay here next time I am in town. Thanks.
August 27, 2013
Rated 4.0 out of 5.0 by exraver66 very well appointed
I am always happy to stay at this hotel the staff always exededes my expectations thank you staff
August 21, 2013
Rated 5.0 out of 5.0 by pb77 Outstanding service, convenient location
Upon arrival at this property, I was very favorably impressed by the professional, helpful, and courteous staff. It was one of my best customer service experiences in quite a while. Our room was large, comfortable, and quiet. The hotel was conveniently and centrally located near Rice University, with a large variety of interesting restaurants and shops within a short driving distance. I will definitely plan on staying here again next time I'm in Houston!
August 20, 2013
Rated 1.0 out of 5.0 by fly4pnuts Had to shorten by stay
The front desk staff was very helpful over the phone
August 20, 2013
Rated 5.0 out of 5.0 by Comfy2travellers Great staff, comfortable bed and great area shuttle
When we checked in our desk clerk asked if we wanted a higher or lower floor, since we are from a small town, we asked for an upper floor to be away from the street noise. She put us on the 15th floor facing away from the freeway - very considerate! Our king sized bed was extremely comfortable and the complimentary spa products made the night very relaxing. We were able to take the shuttle to MD Anderson, our reason for being in Houston, just by being in the right place. Our driver was pleasant and drove safely on the VERY hectic streets. We were pleased with our stay at Crowne Plaza and will certainly consider this hotel for future reservations. We joined IHG when we checked in and nibbled on cookies as soon as we got to our room.
August 20, 2013
Rated 5.0 out of 5.0 by lcraigar comfortable beds and great service
My husband has just been diagnosed with cancer and is a patient of MD Anderson in Houston. A friend also stayed here with her niece as she is also a patient of MD Anderson. We truly enjoyed our stay here and will continue to stay while we are here in Houston. I would highly recommend this hotel to anyone for any reason. The staff and employees went the extra mile to help us whenever we needed it and gave us a discounted room which also made it nice seeing how we possibly have a long journey at MD Anderson. I would recommend this to anyone stay here for the same reason we are. Thanks again
August 19, 2013
Rated 5.0 out of 5.0 by Smt70454 Very good
Very clean, comfortable room. Excellent medical rate for MDAnderson patients. Only drawback was no counter space in bathroom, very inconvenient. Most staff were very good, but the overnight desk person was unfriendly.
August 19, 2013
Rated 5.0 out of 5.0 by AChuckWagon Fantastic
Great place to stay. Staff is excellent from front desk folks to the maid service to Jose, the restaurant staff and to Carlos, the bartender!!!!
August 19, 2013
Rated 4.0 out of 5.0 by BryanW Very nice but two negatives....
Property is very nice however there are two things they need to change: One is they do not have a continental breakfast for club members like most hotels / Crown Plaza's do. The CP on 290 does offer this and is a very nice perk for club travelers. The other annoyance is the high priced parking charge. There are many nice hotels in the same area which do not have a parking charge. I would recommend another hotel for those two reasons.
August 18, 2013
Rated 1.0 out of 5.0 by MOKOSJOKOS UNEXPECTED
MY STAY WAS REALLY BELOW PAR. MY RESERVATION WAS FOR A SUITE BUT I WAS PUT IN A REGULAR ROOM WITH A SOFA AND A KING SIZE BED. THE BED WAS SAGGING IN THE MIDDLE.. JUST GADAWFUL. COMPLAINED TO DESK STAFF ON MY FIRST NIGHT BUT NOTHING WAS DONE.
August 17, 2013
Rated 4.0 out of 5.0 by dale54 perfect location
This hotel was perfect for us. A good value set betwen the medical center and the Galleria. Rooms could use some updates, but are clean, and the staff is always great.
August 10, 2013
Rated 4.0 out of 5.0 by Sockerboy70 Nice Clean Rooms
Very clean rooms. bed was more comfortable then most.
July 29, 2013
Rated 5.0 out of 5.0 by dale54 best location
Hotel has been perfect for us. Half way between the medical center and the dining and shopping on Westheimer. Everything you need is close by and he staff is always helpful.
July 28, 2013
Rated 5.0 out of 5.0 by lovebirds0719 Excellent Customer Service
We celebrated our 10 year anniversary at Crowne Plaza and the staff, specifically Mandy and Naveen, went out of their way to accommodate us and make our stay special. I called several times with questions and concerns regarding convenience and amenities. Naveen was extremely helpful and patient each time. When we arrived for check in there must have been notes in the system because the receptionist wished us a Happy Anniversary. Mandy also came over and introduced herself and was extremely sweet and helpful, she offered us complimentary breakfast for the morning of our check out. To top it off, there was a bottle of champagne and a plate of strawberries and whipped cream waiting in the room. Nice Touch!! We stayed in a King suite. The room was clean and spacious and the bed was comfortable. The location was perfect - nice restaurants, shopping, spas, night life - all perfect for a nice romantic weekend escape! I would certainly stay again and recommend Crowne Plaza and there staff to anyone looking for a nice place to stay in the heart of Houston.
July 26, 2013
Rated 5.0 out of 5.0 by 4311lor Nice Hotel
Crowne Plaza River Oaks is my goto hotel due to its quality and its proximity to town. What I have learned about hotels is that quality decreases with price. Crowne Plaza River Oaks offers decent quality for a decent price. I will continue to stay here and recommend it to anybody needing a hotel in Houston.
July 24, 2013