Rated 4.2 out of 5 by 218
Rated 5.0 out of 5.0 by Big Bob Outstanding service & hospitality
We almost forgot the warmth and courtesy of Houston hospitality after living there in the 1960s. The entire CP staff are well suited to the positions they hold and make their guests feel so welcome.
A smooth running operation that we would enjoy on a return trip.
April 8, 2014
Rated 5.0 out of 5.0 by germane Great service
The staff is so accommodating. The couple of issues I had were handled promptly and immediately. Would definitely recommend this hotel and will stay there again when traveling to Houston!
April 8, 2014
Rated 3.0 out of 5.0 by jgf8u12 problem with shower heads, elevators, restaurant
I have stayed in 3 different rooms 3 different floors and there is always a problem with the shower head it loses pressure when taking a shower the water flow stops. Have reported this numerous times and been told that this happens because I take a shower in the morning 7 am while others are taking a shower this is not a satisfactory answer. The water pressure should work in the shower. I have been in bigger buildings in other cities and never had this problem. The restaurant is not always clean sometimes you get tables with dirty tablecloths, dirty utensils and the fruit is sometimes rotting like the bananas on the buffet table. I find this unacceptable.
The elevators are tiny there are only two of them sometimes in the morning you have to wait as much as 10 minutes just to get on the elevator.
There is no self parking at all only valet and you always have to give your keys to valet losing control of your car. There should be self parking.
Lastly the gym is very far away long walk and it is very small and limited. They should offer free passes to the local YMCA.
April 6, 2014
Rated 4.0 out of 5.0 by Pedro9 Great team poor rooms
One of the nicest teams but rooms need decoration. IHG should espend money on changing the hotel rooms completely. Probably top 20 years ago but old now. Stayed at Presidential suite and shower did not work and air conditioning quite noisy.
April 6, 2014
Rated 2.0 out of 5.0 by Courtney0090 Uncomfortable stay
Unfortunately our stay was less than comfortable. The beds were uncomfortable and the sheets were unusually loud. Anytime anyone moved throughout the night everyone woke up. No one got any sleep. Also, when we went to the hotel restaurant we felt like they didn't want to serve us. We were asked numerous times if we wanted our food to go.
April 3, 2014
Rated 5.0 out of 5.0 by JasonH23 Great stay downtown
Had a great experience with this lovely Crowne Plaza in Downtown Houston. Beds were tempurpedic, and slept wonderfully. The room service was affordable and the attendant was super friendly. Hotel is right off the highway, but you hear zero outside noise in your room. Would absolutely recommend this hotel to anyone traveling to the Houston area!!!
April 2, 2014
Rated 4.0 out of 5.0 by Zuhair Sleep Quality
Bed was too uncomfortable & toilet shower facility is too bad
March 27, 2014
Rated 4.0 out of 5.0 by VBmom10 Great Staff
Best thing about this hotel was the staff. Staff here were excellent. Room was a double and average size. Beds were okay, made a lot of noise because of their cover being a plastic material. Bathroom was tiny with no counter space, they did have a table in there but only enough room for one person to get ready. Surprisingly quiet at night even though we could see the freeway. Good location, within walking distance of restaurant and shops. Didn't eat at the restaurant, but some of our group did and said the food was really good.
March 26, 2014
Rated 5.0 out of 5.0 by dickey A Perfect 10
A great place to stay; home away from home. I have stayed at this hotel many times and have never been disapointed. Great management and staff; clean rooms, good gym.
March 23, 2014
Rated 5.0 out of 5.0 by Desert2013 Great Staff
All staff members are fabulous! The only problem we experienced was the temperature of the common areas and restaurant. Those areas are always kept at very cold temperatures. We were very uncomfortable when we were in the restaurant or other common areas.
March 23, 2014
Rated 5.0 out of 5.0 by Texas Tribe super service
Stayed one weekend and will stay there in the future. I highly recommend it to anyone wanting to stay downtown.
March 9, 2014
Rated 2.0 out of 5.0 by Anonymous 56 Tired and overpriced
Stayed for two nights. First night they didn't have the type of room I reserved and the room they gave me had poor water pressure and inadequate climate control. I couldn't get the air temperature up to room temperature and had poor temp control & water pressure in my morning shower. The room they relocated me to was much better, but overall, the place seemed pretty run down for a hotel presenting itself as a high end downtown option.
March 8, 2014
Rated 5.0 out of 5.0 by dickey The Best
This hotel is the best value for many reasons. First and foremost, attention to detail and personal service is the best of any hotel that I have visited. The management is involved in day to day operations and it shows. The staff if extremely customer/guest focused and it shows. It is truly a home away from home.
March 8, 2014
Rated 5.0 out of 5.0 by ontheroadagain2014 room with 2 queen beds, 2 night stay
The room was spacious, comfortable, clean and quiet. The bathroom was very spacious, great towels. The staff was very helpful when asked for road directions. We enjoyed our stay here and would recommend this property to one and all.
March 7, 2014
Rated 5.0 out of 5.0 by Javelin Great Place to stay and eat
Stay here every time I'm in town, friendly staff always make you feel welcome, great restaurant, for breakfast, lunch or dinner. You have to try the mahi mahi with the mango salsa and a side of grilled veggies, its excellent, while we talking food the seafood gumbo, yes gumbo, you would think you were in bayou country. Bar staff very knowledgeable and friendly you can have a good time while relaxing. Might not be the biggest hotel in town but it;s got to be one of the best.
February 28, 2014
Rated 5.0 out of 5.0 by guy2231 Romantic Weekend
I arrived about 3pm and walked in and offered help immediately by the valet. Walked into the hotel and greeted immediately and was check in by a superior lady. She hinted around what i had planned for coming in and i told her a time. Well 3 more calls to finally get what i had ordered to finally come. They appologized and brought it right on up. This was the worst thing that happened. It was nice to feel completely comfortable at this hotel. This hotel went far behind my expectations.I will definitely come back here and stay another weekend with my love.
February 26, 2014
Rated 5.0 out of 5.0 by Another Happy Customer Wonderful Stay!
An absolutely awesome stay, all the way around. We spent the night here while in town for The Eagles concert at the Toyota Center...valets were attentive, the lobby was clean, with a gorgeous spiral staircase to the bar on the 2nd floor...the room was immaculate, with a nice gift basket and bottle of wine(we're Priority Club Platinum members# waiting for us in the room. When we got back to the room after the concert the hotel was quiet as a mouse....didn't hear a THING all night! Some hotels you hear doors slamming, or people talking in the hallways--not here! My only complaint was it was a Friday night and the hotel bar was closing as we returned #at 11:45 p.m.)...even while there were half a dozen people there drinking...and we had to order food from an off-site pizza parlor because there was no room service after midnight. Other than that, the stay was perfect. I will definitely stay there again!
February 25, 2014
Rated 1.0 out of 5.0 by dickey Perfect 10
Once again it was a perfect 10. A great place to stay when away from Why stat anywhere else? Great staff and facilities make this hotel a home away from home!
February 24, 2014
Rated 5.0 out of 5.0 by BRI48 Memorable Reward Nights
We recently spent 3 Award Nights at the Crowne Plaza Houston Downtown and the staff did everything to make this a memorable stay. Thank you very much!
February 23, 2014
Rated 5.0 out of 5.0 by ChoosyKid Great Staff & The Little Things
The staff members at the CP Houston-Downtown were outstanding. Gracious and accommodating, they went out of their way to make guests feel welcome.
Great room with cool little extras like muscle ache cream and bedtime sleep spray that I haven't seen in comparably-priced properties.
Good location - close to midtown entertainment. Free shuttle.
Nice gym. Decent hotel restaurant/bar. Better choices elsewhere.
February 23, 2014
Rated 5.0 out of 5.0 by joef25 Awesome accommodations
Upon arrival the valet is ready to unload and park your vehicle friendly and fast. This particular time was New Years I was greeted with a bottle of champaign and chocolates the staff had everything ready to go prior to me checking in the staff took my bags to the room while we went directly to the bar to ring in the new year. Weather it be business or leisure this is the place to stay in Houston. Beautiful rooms cloud like beds everything u want and need in a hotel at a very affordable price.
February 18, 2014
Rated 5.0 out of 5.0 by Jane M. Weekend trip
We enjoyed our stay. The staff were very friendly and helpful. We ate in the restaurant for breakfast and lunch. The buffet in the morning couldn't be any better. The lunch menu could use expanding but the food was still good. My husband liked the gumbo. We ordered room service and enjoyed a glass of wine. The hamburger was delish! We would definitely consider staying again.
February 18, 2014
Rated 5.0 out of 5.0 by Bman05 They go the extra mile
I just wanted to say this is probably the best IHG brand hotel I have ever stayed at. And this is coming from a platinum member. The manager brought me a darn beer while I was checking in. The room was excellent. They called me by my name, and they all made sure I knew their names in the event I have an issue. They have "earned a 10" in my books. There are many IHG brand hotels in the Houston area, they can be sure I will be coming back from now on. I am not taking anything away from any of the other hotels either. It is just that this exceeded my expectations for a hotel.
February 13, 2014
Rated 5.0 out of 5.0 by Barbara465 Best Downtown Hotel
Commuting back and forth to work can be a hassle, but not when staying at the Crowne Plaza. I am greeted every Monday morning by a gracious staff and given well wishes when I leave on Thursdays. The staff goes out of their way to make sure you are taken care of and that your stay is enjoyable. Any problems, no mater how small, are quickly corrected. Its my second home.
February 12, 2014
Rated 5.0 out of 5.0 by BBB1515 Awesome weekend stay
A great central location. And since downtown Houston is more corporate and not a weekend destination, it was a perfect getaway. Staff was extremely attentive and the breakfast buffet was fabulous.
February 11, 2014
Rated 2.0 out of 5.0 by David4112 Not recommended
Room temperature could not be regulated. Elevator noise kept us awake.
February 11, 2014
Rated 5.0 out of 5.0 by Chasfitzy Exceptional
Take great care of platinum club members- and it was appreciated.
February 8, 2014
Rated 5.0 out of 5.0 by Simon G Amazing facility with awesome weekend price
I came from the cold north and wanted to spend a warm weekend in Texas. The Crowne Plaza was perfected located so that you don't even need to rent a car, you just take the 102 bus and can get there directly.
Platinum status was well recognized. They provided a floor upgrade and complimentary breakfast, and welcome gift.
I liked the bed very mcuh. I slept 2 sound sleeps on it. It's totally worth the price!
The only problem is that in my room on 11th floor, sometimes the hot water from the shower didn't work very well.
February 5, 2014
Rated 5.0 out of 5.0 by CJ1122 Relaxing Stay
Thanks for the relaxing stay in downtown houston!!
February 4, 2014
Rated 2.0 out of 5.0 by txmich not impressed
we stayed on a saturday night... the whole hotel seemed empty... very odd for a large hotel located in the heart of downtown houston... almost felt desserted... i found this odd and a bit concering... almost like "what does everyone else know about this place that I don't know"... the desk clerk told us he upgraded our room... if that room was the upgrade, i can not imagine what the original room could have been... extremely small bathroom... the cabinet under the sink was barely attached... changing the roll of toilet paper caused the whole cabinet to move... all furniture was scuffed up, scratched... just in need of some attention... the sheets was like sleeping in wax paper... i have never been in a hotel with sheets like that... you could hear them whenever you moved... yes, "hear" them... the bed was very comfortable but those sheets... not good... we set the AC to 60 degrees... the coldest setting... never got even close to that... also, in a hotel like that, i would have thought a refridgerator would have been standard... not fridge in this room... i have stayed at lots of crowne plaza hotels and lots of holiday inn/hoiday inn express hotels... i will continue to stay with them but if i need to stay in houston (downtown) again, i will not stay there... there are way too many other places to choose from... this hotel needs to step it up...
February 3, 2014