Crowne Plaza Houston River Oaks

Hotel Front Desk: 1-713-5238448

Hotel Fax: 1-713-5267948

Hotel Email: dhollier@pacificahost.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


- Car Parking Available

- Self-Parking Fee: 9.00 USD

- Valet Parking Available

- Valet Parking Fee: 15.00 USD

- Garage parking clearance 6'6". Valet parking is available as well as self parking. Parking prices are inclusive of taxes.

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Hotel Highlights

Location, location, location! The Galleria, the Texas Medical Center, Reliant Park, Minute Maid Park, Toyota Center, Greenway Plaza and downtown Houston - our hotel is just minutes away from it all. From our great central location, visit The Galleria, The Texas Medical Center, Reliant Park, Minute Maid Park, Toyota Center, Greenway Plaza and Downtown Houston!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 407 reviews
79%
Recommend This Property
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Ratings Breakdown

407reviews

  • 5 Stars
    212
  • 4 Stars
    88
  • 3 Stars
    43
  • 2 Stars
    37
  • 1 Stars
    27

GREAT HOTEL

By

22. November 2014

platinumelite

As I wrote before, everything about the hotel met my expectations. All of the staff have always been helpful, friendly and knowledgeable about their jobs, and as important, have always made me feel as if i was visiting friends, not staying at an anonymous hotel.
The location is perfect for my needs; the pick up shuttle is great. Everything is wonderful here.

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Business traveler

By

21. November 2014

club

Overall we had a good experience, the hotel was very clean and spacious rooms were provided for me and my 8 vip guests

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Very "meh"

By

19. November 2014

club

The hotel was not bad, but it was not good, either.

The staff wasn't outright rude, but they weren't particularly friendly and were very brusque and short.

The room had a slightly musty, bad smell. Not intolerable, but annoying.

The breakfast buffet was well stocked and tasty, but there were no plates to be had, and we had to specifically ask for someone to bring us plates. We also had to flag down a waiter to get more drinks.

The beds weren't totally uncomfortable, but they were kind of hard and sagging.

You'd normally expect better of a Crowne Plaza. This place isn't terrible, and I wouldn't tell people to shy away, but it's just not very good, either.

Posted byHotelStaff
22. November 2014
Hello Anonymous, Thank you for sharing your comments with us on our hotel and staff. I was very disappointed to read of the issues that occurred during your recent stay and I sincerely apologize for any inconvenience. I will be glad to investigate your complaints to see what could have happened with the insufficient service you received. I really hope that you will give us another chance to earn 5 stars. Safe Travels, Mandy Bates Crowne Plaza River Oaks
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Good location to downtown

By

18. November 2014

club

The location of the hotel was ideal. I was there to attend a basketball game at the Toyota Center and it was very close. Other relevant stores and restaurants were also in close proximity.

Parking was only $9 per night which is cheaper than most of the hotels in the area; however, it I hadn't paid attention to the website then I would not have known about the parking fee. The parking fee was not told to me at check-in.

The front desk staff were friendly and greeted me with a smile; however, when I inquired about the approximate cost of taking a cab to the Toyota center vs. paying to park, I could not get an answer. I simply asked if anyone knew how much it might be to take a cab from the hotel to the Toyota Center and no one could give me a real answer.

The rooms were adequate and clean. The water pressure in the shower was very low though. And the walls are thin; I could hear children being loud in the room next door and outside at odd hours of the day and night.

Posted byHotelStaff
22. November 2014
Hello mbv81, Thank you for your feedback on your recent stay. I'm glad to hear that you enjoyed our hotel and location. I apologize that the agent that you spoke with at the front desk was not able to answer your question about taxi fare. We do have a full time concierge that usually answers those kinds of questions but I will make sure that the front desk is knowledgeable on the area. Best Regards, Mandy Bates Crowne Plaza River Oaks
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