Crowne Plaza Houston River Oaks

Hotel Front Desk: 1-713-5238448

Hotel Fax: 1-713-5267948

Hotel Email: dhollier@pacificahost.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Houston Hobby Airport (HOU)

- Distance from hotel: 13 MI/ 20.92 KM South East l

- Take I 45 North exit HWY 59 S, Exit Kirby remain on feeder hotel on right hand side of feeder

George Bush Intercontinental Airport (IAH)

- Distance from hotel: 27 MI/ 43.45 KM North l

- I 45 South to 59 South, exit Kirby drive, remain on feeder through traffic light, hotel on righ hand side of feeder.

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- Car Parking Available

- Self-Parking Fee: 9.00 USD

- Valet Parking Available

- Valet Parking Fee: 15.00 USD

- Garage parking clearance 6'6". Valet parking is available as well as self parking. Parking prices are inclusive of taxes.

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Hotel Highlights

Location, location, location! The Galleria, the Texas Medical Center, Reliant Park, Minute Maid Park, Toyota Center, Greenway Plaza and downtown Houston - our hotel is just minutes away from it all. From our great central location, visit The Galleria, The Texas Medical Center, Reliant Park, Minute Maid Park, Toyota Center, Greenway Plaza and Downtown Houston!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 339 reviews
80%
Recommend This Property
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Ratings Breakdown

339reviews

  • 5 Stars
    182
  • 4 Stars
    73
  • 3 Stars
    29
  • 2 Stars
    32
  • 1 Stars
    23

Disappointed with the service of the hotel.

By

August 25, 2014

I selected your hotel because you have a contract with North American Spine located 1.3 miles from the hotel. I was in Huston for a serious back surgery and needed a hotel where I could rest and was close to the surgery center. Our first night was a nightmare with loud noise next door that carried on for hours and kept us from getting ample rest for post-op the next day. Upon leaving the hotel the next morning, the shuttle driver refused to take my wife and I to the surgical center because he insisted he cold only go to MD Anderson. He was very rude about it. That made me late 45 minutes for the appointment which made the surgical staff upset with me. It also cast me a taxi fee. I had to pay for a taxi for 3 days, which I did not plan on, and added to the expense of my trip. If you have a contract with the surgical center, you need to fulfill that obligation or not advertise it to attract business. Staff at the desk were apologized for the shuttle driver's attitude and his lack of willingness to accommodate our needs. They informed me that he was wrong and was suppose to take us to the Surgical Center. In other words, he was wrong. But, that didn't help as it was too late. On a positive side, the room was clean and we were happy with it. The staff at the main desk were pleasant and very professional. We ate in the dining area on four occasions and the meals were wonderful. The service was good with the exception of the shuttle disaster which caused me two problems with scheduling at the Spine Institute. There is a chance I will need to return for a second surgery. I doubt if I will stay there again after the shuttle mess that took place. The schedule at the Surgery Center is tight and they cannot be waiting for patients because of transportation issues, especially when I gave myself 90 minutes extra to make sure I wasn't late. Thanks for giving me the opportunity to respond.

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Clean and Comfy,

By

August 24, 2014

club

We stayed here because my husband had to visit MD Anderson for his Leukemia.
The hotel room was clean and quiet, The Bed was super comfortable and the large Fluffy pillows are Awesome! We will stay here again!
Was a wonderful experience.
The staff was so kind and professional.
I only wish we had been here on Vacation!

Posted byHotelStaff
August 26, 2014
Hello GodsKid, Thank you so much for sharing such nice comments on our hotel and staff! I know that traveling for medical reasons can be difficult so our goal is to make sure that your stay is as easy or comfortable as possible. I will be glad to pass on your comments to our staff and we look forward to your return!! Safe Travels, Mandy Bates Crowne Plaza River Oaks
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front desk staff

By

August 21, 2014

Your staff on the front desk are the most helpful of any of the hotels we stay at. My wife and I have been staying at the Crowne at least 2 nights a month for the last 10 months. The front desk staff treat us like family, even family you would want to be around. We have recomended The Crowne River Oaks to all our friends that will be in the Houston area. This is the only hotel we have stayed in that we feel at home when we arrive.

Posted byHotelStaff
August 25, 2014
Hello Scooter321, WOW!! Thank you so much for sharing such fantastic feedback!!! We are honored that CPRO is your hotel choice in Houston!! We really appreciate your loyalty and recommendation! It is our pleasure to assist you and I will be glad to share your comments with the rest of the team! We look forward to your return! Safe Travels, Mandy Bates Crowne Plaza River Oaks
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Very friendly and helpfull staff. comfortable and quite room.

By

August 20, 2014

platinumelite

The property location is perfect in the nice Rover oaks area of Houston. Close to galleria and nice eating venues. The staff werr helpful and saw to your needs. Rooms are clean and quite

Posted byHotelStaff
August 25, 2014
Hello Anonymous, Thank you so much for your comments on our hotel and staff! I am thrilled to hear that you loved our location and all the amazing restaurants in the area. It is our pleasure to assist yo and we look forward to your return! Best Regards, Mandy Bates Guest Services Crowne Plaza River Oaks
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