Rated 3.0 out of 5.0 by JMR54 Utilitarian Accomodations
For an individual attending a business meeting or training this is an adequate facility. I wouldn't go there on vacation with my family. The room was clean. The employees are friendly. The desk was helpful. There were no loud parties to contend with.
The hotel is dated and in need of aesthetic rehab. The bathtub had been painted and was peeling. When moving a light fixture in the hallway they decided to run wiremold instead of staying in the wall. There is no refrigerator in the room. (it costs extra) There's no meat on the breakfast buffet. The elevator was broken half of the time.
May 19, 2013
Rated 5.0 out of 5.0 by TexasTerry317 In town for convention-comfortable stay at Crowne Plaza NW
Was in Houston for convention, and decided on this location based on positive comments about attentive customer service contained in previously posted reviews. Since I had a couple of special circumstances, this was important to me. Henry did not disappoint!! Room was comfortable with nice flat screen TV and cozy beds. Only drawback is that rooms are not furnished with fridge and microwave. Breakfast buffet was very good. When in Houston, I will definitely stay here again!
May 10, 2013
Rated 5.0 out of 5.0 by CB98 Great Hotel Experience
Henry and the rest of the staff did a great job in making my stay an enjoyable one!
May 8, 2013
Rated 2.0 out of 5.0 by FrequentTraveler981 Service and Quality Slipping
I have stayed at this hotel three times in the last six months and each time the experience is not quite as good as the previous. On my most recent stay water was dripping into my shower from the room above, I was told that they couldn't give me a receipt (even though they gave my coworker one not more than five minutes later) and the TV service worked intermittently.
April 29, 2013
Rated 5.0 out of 5.0 by BBGJS Fabulous Staff - They make all the difference!!
Just a short note to say a special thanks with regard to my stay at your hotel earlier this month. I found your hotel comfortable and accommodating. I was particularly impressed by the friendliness and helpfulness of all your staff. Love, love, love Rita, Henry and Crystal...actually everyone was fantastic!
I have referred your hotel to many co-workers traveling to the area. I hope I have the opportunity to enjoy your hospitality in the future. Wishing you all the best!!!
April 19, 2013
Rated 5.0 out of 5.0 by mclark Management makes the stay!
While I stay at this property frequently, my last visit was especially memorable as the hotel wan upgrading the T V services. At the end of the day about 5:30 a number of us returned to the hotel, and found the T V did not work AT ALL. The night manager did an EXEMPLERY job of getting the contractor back AFTER HOURS and rectifying the problem. What could have been and most likely would have been a couple of days fix - was done in a matter of hours
BRAVO to the Managers at the hotel
April 17, 2013
Rated 5.0 out of 5.0 by Tessie57 Comfortable and Quiet Room
The front desk staff were very cognizant of my need for rest and changed my room to a quiet peaceful room. I will be requesting it at each future visit. Thanks.
April 17, 2013
Rated 5.0 out of 5.0 by Energy11 Staff is Key
The staff was great. My GPS was broken from the rental agency, but Rita, Henry and Crystal at the front desk made sure i didn't get lost with maps and availability to help if I called in from the road. The bar serves dinner at night and the bar tender and menu were great. The staff on the second floor provided wonderful happy hour and morning breakfast. Value is superb on the outer ring of Houston.
April 16, 2013