Rated 3.8 out of 5 by 128
Rated 1.0 out of 5.0 by JRBelle Noisy room and no hot water
I typically stay at the Crown Plaza River Oaks when I am in Houston but tried this location since it was in between the two locations I was visiting. It is obvious this location is in need of some updates as the overall décor was dated and even a bit worn.
I was never greeted as a rewards club member nor did I receive my goody bag at check in. My room was clean and the bed was comfortable but that is about the only good things I can say. All night I would either wake up hot or cold as the HVAC unit was unable to properly regulate the temperature in the room and at 6:45am I was woke up by the sounds of the service elevator and either maid carts or food cart as they were banked around in the adjacent service room. Evidently there is no sound proofing in the adjoining wall. I had hoped this was just a fluke but this situation repeated itself the second morning of my stay.
At full hot the water was at best warm on the first day and on the second day it went from warm to straight cold in the middle of my shower. I was forced for the first time in many, many years to take a very cold shower.
When I checked out I informed the front desk of these problems and all I got was sorry can I offer you some additional points?, which I declined since I had just paid 300% more than a room like this typically goes for.
This was the worst hotel experience I have had to displeasure of experiencing ever, and makes me wonder if I should look for another hotel chain to frequent since the quality of the units can vary so much.
November 19, 2013
Rated 5.0 out of 5.0 by arenafoot excellent hotel during expo
I was worried about staying at this location, after reading all of the reviews online about the problems others had and the old age of the property. But the convention I was attending, Houston Arcade Expo, was based at this hotel so I figured I'd book it there and try it out. My 5th floor room was updated and had no problems - except for the bed was harder than what I'm used to sleeping on. And with the Expo's reduced hotel rate - it was a perfect stay! The restaurant/room service menu prices are outrageous - beware!
November 16, 2013
Rated 1.0 out of 5.0 by Steve34 Cold shower
I had to take numerous cold showers during my stay at this hotel. When I informed the front desk about the issue they sent a maintenance man to the room and he just turned the water on and confirmed that I had no hot water. He said that a lot of guest have the same issue. When I checked out early in the morning I was asked about my stay. I informed the lady at the front desk that it was fine other than having to take many cold showers and she said that I should have let her know. I informed more than 1 staff member of the situation.
November 12, 2013
Rated 1.0 out of 5.0 by CWynn Not what I had in mind
This hotel is not what I had in mind when I booked Crowne Plaza. Upon check in I was told my room was in the out building. This meant it was away from the tower in a part of the hotel that had outside entries. The visit went downhill from there. The first room I was in irritated my allergies considerably. The staff was very accommodating and moved me to another room which was better. But overall, I felt like I was in a motel rather than a hotel. I was very disappointed with this hotel.
November 10, 2013
Rated 5.0 out of 5.0 by parriojas Nice room with a great breakfast
Arrived at hotel after being out at two baseball games. The manager came out and greeted us and checked us in. She recognized us as a baseball family and was very friendly. She made sure we felt welcomed. The room was nice and very quite. My wife likes a soft bed and she had problems sleeping. I like a firm bed and I slept great. Pillows are a bit bulky for both of us. In the morning we had a great breakfast. The wait staff was kind and helped out with our request. We will go back and stay there next time.
November 7, 2013
Rated 4.0 out of 5.0 by Captgoddoc Hot water lack a major. Issue. Had to run the water a longtime before it got warm
Great customer service. No hot. Water. Rest good for the rest of stay
November 6, 2013
Rated 5.0 out of 5.0 by tiler Great staff
Henry and Crystal were both very helpful and professional
November 4, 2013
Rated 3.0 out of 5.0 by riored Let's talk
This was my first time to stay on your property, though I lived in Houston from 1977 to 1992. Since I'm CLC my only choice were the satellite accommodations to the West of the Main multi-story hotel.
The room was quiet, the bed comfortable, the furniture well worn, the linens of good quality. there was NO hot water in the bathroom sink until I got down on my hands and knees and turned it on. It was obvious by the color of the water coming out of the pipes there had been no one using this room in some time. The bathroom lighting was the other problem I had. It was an old florescent light fixture with two 4' light tubes. One of the two was completely burned out and the other tube was barley working. If I had need to put on make up it would have been impossible. I was able to shave by the light of the hallway.
I realize the negotiated CLC rate is much lower than most of your guest would expect pay. I appreciate the direct billing that this affords my small company along with the savings too. Unfortunately I'm not sure I will stay again because of the issues I had. I could have probably gone to the front desk and requested another room but what would I have gotten? At least the bed was comfortable and the old TV worked so I could watch the Baseball game.
November 3, 2013