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Rated 3.9 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by great room Room was large and comfortable. Plenty of hot water and the A/C was good. Wish there had been a small refrigerator in room. July 10, 2014
Rated 5.0 out of 5.0 by Very pleased Stayed here for a convention. Great value especially for convention rate. Pleased with friendly staff and comfort of hotel. Even provided with a bag breakfast for delegates. Nice experience. Would stay again. July 10, 2014
Rated 5.0 out of 5.0 by amenities of 4 star hotel My recent stay was quite nice. Staff was helpful. Room was large and bed comfortable. July 9, 2014
Rated 5.0 out of 5.0 by Crown Plaza Northwest Brookhollew Loved our stay! The hotel is well kept and feels extremely safe. July 7, 2014
Rated 5.0 out of 5.0 by comfortable bed excellent nice place to stay, enjoyed my stay, will stay there again. July 2, 2014
Rated 5.0 out of 5.0 by Recommended Hotel This hotel was recommended by a colleague because she found out about the shuttle service offered by the hotel. I found the atmosphere to be very pleasant and the staff was helpful and friendly. I was comfortable and slept well. The parking was another pleasant surprise. The spaces available were very accessible to my room. June 30, 2014
Rated 4.0 out of 5.0 by DEcent hotel Carpet needed shampoo and vacuum. Bathroom needed repair on tiles and caulking. June 29, 2014
Rated 5.0 out of 5.0 by The Best Houston Has to Offer The greatest, most modern hotel I have stayed in. They have everything you need and then some. What a great place. Maybe they will let this review go through. June 27, 2014
Rated 5.0 out of 5.0 by Great service and sleep The staff at this hotel really make it a point to treat you like family. Will be staying with them on a regular basis when in the area! June 27, 2014
Rated 1.0 out of 5.0 by Staff great Hotel is bad, rooms walls and carpet are dirty. Recommend staying some where else. Staff was great. June 27, 2014
Rated 2.0 out of 5.0 by sad I'm sorry to say I expected better from the picture on line, if I had known I wouldn't have pick this hotel to stay. For the propose I had to use the hotel I was unhappy. I expect a small breakfast, coffee, didn't know I had to pay for my morning the only thing that save my morining was I could make my own coffee, no frige also was expect, no frige to at less buy milk. Unable to eat the sweet breakfast given to me in a bag every morining. If my visit was for other purpose I might have like the stay. I feel this hotel need to be remodel for me to stay again at this place. June 25, 2014
Rated 2.0 out of 5.0 by Dangerous Part of Town 1. No parking due to Amway convention being held on venue----had to "make" a parking place. 2. This area of Houston is dangerous with homeless living under every overpass. It's an area you make sales calls in and leave after the day is done. Traffic construction and an already fast pace make it even more difficult. 3. I noticed there was a tip jar in the breakfast area but no coffee at 6:45 AM. 4. The safety lock device on the door was ripped off------nice....... Audios ------ AND DO NOT HAVE ANYONE CALL ME. IF YOU DO, I WON'T STAY IN IHG PROPERTIES JUST FIX WHAT CAN BE FIXED. June 25, 2014
Rated 5.0 out of 5.0 by Business Travel My recent stay at the Crowne Plaza allowed me easy accessibility to my seminar as well as to downtown Houston (short drive). Staff was exceptionally friendly and helpful. A minor hiccup occurred in that there was not a tv remote in my room but one was immediately delivered to me. The hotel was very quiet with ample parking. Great location for my needs. June 17, 2014
Rated 3.0 out of 5.0 by Great Rate Rooms in need of Updating Hotel is great - Staff is Wonderful - Have been staying at this hotel for 13 years Traffic is difficult due to construction on the highway - Rooms are in need of a renovation - a bit worn June 17, 2014
Rated 1.0 out of 5.0 by Could of gotten much better hotel with the amount of money paid for this one Paid a lot of money for what I thought was going to be a very nice room and hotel. Could of paid the same amount for a much nicer newer cleaner hotel. They gave us a room way at the back of property. June 16, 2014
Rated 5.0 out of 5.0 by Arrived late left early - but nice service I arrived very late at the hotel after a terrible flight and journey - the night staff were very helpful... June 14, 2014
Rated 4.0 out of 5.0 by 06_10_2014 Stay Stayed at the hotel based on a recommendation by the company providing the training course I attended from June 9 through Jun11. June 13, 2014
Rated 2.0 out of 5.0 by Old and Dated Hotel Don't expect much at this hotel. It is not up to standard for Crowne Plaza and is need of repair or total tear down. No water pressure, limited check in staff, construction all around the hotel makes for issues with traffic. Many better options for the state rate. Do not recommend. June 9, 2014
Rated 5.0 out of 5.0 by to Houston and back Had to drive into Houston for a baseball showcase. The hotel was close enough to both downtown and Tomball so we could enjoy our stay. Second stay at this Crowne Plaza and will be back. June 4, 2014
Rated 5.0 out of 5.0 by Excellent stay The hotel staff went out of their way to help me with guidance and assistance where possible. Plus as a frequent guest they remembered me and welcomed me back, not just upon checkin, when I was just passing the desk. June 3, 2014
Rated 4.0 out of 5.0 by Staff The staff are excellent overall. Rita and Henry at the front desk are especially outstanding. June 2, 2014
Rated 5.0 out of 5.0 by All about the Staff It may stop you from the outside for a split second, but once you come in it all changes to smiles and happy greeting. This front staff is what makes me keep coming back. Some of the rooms can show some slight wear in the expected areas, but the rooms are clean and tidy and very comfortable. The commmon areas are updated and appealing. Fitness center is a bit small, but it works if you need it. I keep coming back because they treat me like they care. Thanks Crowne P. May 29, 2014
Rated 4.0 out of 5.0 by Recommended stay The bathroom tub faucet did not turn completely off. May 28, 2014
Rated 5.0 out of 5.0 by Hospitality at its best! Great in every aspect. Great value! Staff were great as always! Food was awesome. Reception was great and friendly atmosphere. May 28, 2014
Rated 2.0 out of 5.0 by Eh Took a long time for the water to get hot in the shower. I was not given drink coupons for the priority club. When I inquired about coupons I was given two for the 5 day stay. Will not be returning to this hotel. May 18, 2014
Rated 5.0 out of 5.0 by personnel very good attention from the hotel personnel..............THE HOTEL IS CLEAN May 12, 2014
Rated 5.0 out of 5.0 by Great hospitality. All staff really seemed to mean it when offering to help make my stay a great one. Excellence in staff, especially the night manager and the wait staff! April 13, 2014
Rated 5.0 out of 5.0 by Always a joy to stay here. I visit this place several times a year. I love the staff, location and Hotel very much, keep up the excellent work. April 7, 2014
Rated 5.0 out of 5.0 by Great People, Nice Place You expect the Crowne Plaza to be nice, and it was for us - clean room, coffee pot, great internet speed, comfortable beds... but the people there were just fantastic !! EVERYONE !! The person at check in - was friendly, helpful, and efficient !!! he helped make our stay start off in a good way - and his positive attitude was always there !!!! but it did not stop there, everyone who worked there was positive, efficient and helpful. We highly recommend this place !!! April 4, 2014
Rated 2.0 out of 5.0 by Really?!?... How does a Hotel in this day and age fail to put a microwave/ Fridge in the rooms? One could go to much lower quality hotels and they WILL have such amenities within each room. Also had issues with Cleaning Staff NOT replacing towles. The old ones would be picked up, but there were no new clean ones left. When this was brought up to the Front Desk, it took over 3 hours and multiple phone calls to get fresh towles brought up. Also had maintenance going on the elevators 3 of the 5 days I was there, and when I asked if there was a staircase I could use, I was told that it is for fire emergencies only. It would take a good 15 minutes some mornings to get an elevator that actually had room on it for anyone to get on. Over all, NOT impressed, and would NOT recomend. March 25, 2014
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