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Rated 3.9 out of 5 by 219 reviewers.
Rated 2.0 out of 5.0 by Eh Took a long time for the water to get hot in the shower. I was not given drink coupons for the priority club. When I inquired about coupons I was given two for the 5 day stay. Will not be returning to this hotel. May 18, 2014
Rated 5.0 out of 5.0 by personnel very good attention from the hotel personnel..............THE HOTEL IS CLEAN May 12, 2014
Rated 5.0 out of 5.0 by Great hospitality. All staff really seemed to mean it when offering to help make my stay a great one. Excellence in staff, especially the night manager and the wait staff! April 13, 2014
Rated 5.0 out of 5.0 by Always a joy to stay here. I visit this place several times a year. I love the staff, location and Hotel very much, keep up the excellent work. April 7, 2014
Rated 5.0 out of 5.0 by Great People, Nice Place You expect the Crowne Plaza to be nice, and it was for us - clean room, coffee pot, great internet speed, comfortable beds... but the people there were just fantastic !! EVERYONE !! The person at check in - was friendly, helpful, and efficient !!! he helped make our stay start off in a good way - and his positive attitude was always there !!!! but it did not stop there, everyone who worked there was positive, efficient and helpful. We highly recommend this place !!! April 4, 2014
Rated 2.0 out of 5.0 by Really?!?... How does a Hotel in this day and age fail to put a microwave/ Fridge in the rooms? One could go to much lower quality hotels and they WILL have such amenities within each room. Also had issues with Cleaning Staff NOT replacing towles. The old ones would be picked up, but there were no new clean ones left. When this was brought up to the Front Desk, it took over 3 hours and multiple phone calls to get fresh towles brought up. Also had maintenance going on the elevators 3 of the 5 days I was there, and when I asked if there was a staircase I could use, I was told that it is for fire emergencies only. It would take a good 15 minutes some mornings to get an elevator that actually had room on it for anyone to get on. Over all, NOT impressed, and would NOT recomend. March 25, 2014
Rated 4.0 out of 5.0 by Nice Hotel, Nice City Nice hotel in a good location if visiting the northwest portion of a great city. March 19, 2014
Rated 5.0 out of 5.0 by Excellent service as always! The best staff in Houston! Breakfast and evening social most enjoyable. March 19, 2014
Rated 2.0 out of 5.0 by Bad Stay Lost My reservation Rude Front Desk Person Air Conditioner did not cool entire room TV did not get local channels March 10, 2014
Rated 5.0 out of 5.0 by Excellent room and service The suite was very spacious, clean and comfortable. Could do my work efficiently. The staff were very courteous, polite and customer focused. March 9, 2014
Rated 5.0 out of 5.0 by The staff at this location rocks! Henry,Rita, Andrew and Julia make your stay very pleasant February 28, 2014
Rated 5.0 out of 5.0 by Large room, great service. Great location for our club event. Excellent service from the staff. Wonderful cooperation and help with all our activities. February 26, 2014
Rated 4.0 out of 5.0 by good enough The staff was friendly, but not very helpful. They got my reservation mixed up with my co-worker. The phone in the room did not work. I asked them to fix it but it did not work for all 4 nights I stayed there. I have stayed here several times for work, but this was definitely the most disappointing visit I have had. February 24, 2014
Rated 5.0 out of 5.0 by Everything was just Great I had a relaxing time after my training. My room was very comfortable and the service was right there. February 19, 2014
Rated 3.0 out of 5.0 by Room 1016, spacious and noisy. Late arrival and was upgraded to a suite room 1016. Very elegant and spacious with large windows and large tub. Unfortunately, the queen bed is right next to a service elevator or another electric motor that cycled loudly throughout the night. Restful sleep was not possible. The last thing a guest wants to do is pack up and ask for a different room at 1am. Crowne Plaza, the nice upgrade was overshadowed by the racket. February 14, 2014
Rated 2.0 out of 5.0 by Hotel needs updating Rooms are run down & outdated. HVAC unit was very loud and TV (Direct TV) was not working properly. The bed / bedding was uncomfortable. February 8, 2014
Rated 5.0 out of 5.0 by Upgrade from a Holiday Inn I was too far away from my conference site, so I had to move hotels; and boy did I get an upgrade! Awesome :-) February 3, 2014
Rated 5.0 out of 5.0 by What a Staff !!! I was in Houston for the Texas Basket Weavers Association Retreat and stayed here at Brookhollow. All was well, but I must comment on the staff. They went out of their way to help make my stay a great one. The service is above and beyond. Thank you January 31, 2014
Rated 4.0 out of 5.0 by Responsive staff Every question and request was answered or fulfilled promptly, graciously and creatively. January 29, 2014
Rated 4.0 out of 5.0 by Staff is awesome Crystal and Henry do a great job! They are always ready to help. December 26, 2013
Rated 5.0 out of 5.0 by Great room service Always a great experience. Friendly staff and clean rooms every time. Thanks. December 25, 2013
Rated 5.0 out of 5.0 by comfortable bed clean room and the staff was great we had a nice room loved the food we had the next morning. Staff was very kind and help full and very nice. From check in staff to check out staff and also room services. We really enjoyed are stay and would recommend staying at this hotel.Thank You The Browns December 18, 2013
Rated 3.0 out of 5.0 by No Room Service Older established hotel; decor okay. Staff was warm and courteous. Room was well cleaned throught out 3-night stay. Free breakfast had very limited menu, i.e., fruit tray, bread/pastry (limited variety), cold cereal, yogurt, milk, juice, coffee. No microwave to heat up pastry, only toastor available. Room service was AWFUL!. No one answered the phone on 2 different nights. Room service is the primary reason I usually stay at this hotel. Ended up going downstairs to the restaurant and ordering my food to go on the nights that I called. Probably will not stay there again because of the poor room service at night. December 16, 2013
Rated 1.0 out of 5.0 by Noisy room and no hot water I typically stay at the Crown Plaza River Oaks when I am in Houston but tried this location since it was in between the two locations I was visiting. It is obvious this location is in need of some updates as the overall décor was dated and even a bit worn. I was never greeted as a rewards club member nor did I receive my goody bag at check in. My room was clean and the bed was comfortable but that is about the only good things I can say. All night I would either wake up hot or cold as the HVAC unit was unable to properly regulate the temperature in the room and at 6:45am I was woke up by the sounds of the service elevator and either maid carts or food cart as they were banked around in the adjacent service room. Evidently there is no sound proofing in the adjoining wall. I had hoped this was just a fluke but this situation repeated itself the second morning of my stay. At full hot the water was at best warm on the first day and on the second day it went from warm to straight cold in the middle of my shower. I was forced for the first time in many, many years to take a very cold shower. When I checked out I informed the front desk of these problems and all I got was sorry can I offer you some additional points?, which I declined since I had just paid 300% more than a room like this typically goes for. This was the worst hotel experience I have had to displeasure of experiencing ever, and makes me wonder if I should look for another hotel chain to frequent since the quality of the units can vary so much. November 19, 2013
Rated 5.0 out of 5.0 by excellent hotel during expo I was worried about staying at this location, after reading all of the reviews online about the problems others had and the old age of the property. But the convention I was attending, Houston Arcade Expo, was based at this hotel so I figured I'd book it there and try it out. My 5th floor room was updated and had no problems - except for the bed was harder than what I'm used to sleeping on. And with the Expo's reduced hotel rate - it was a perfect stay! The restaurant/room service menu prices are outrageous - beware! November 16, 2013
Rated 1.0 out of 5.0 by Cold shower I had to take numerous cold showers during my stay at this hotel. When I informed the front desk about the issue they sent a maintenance man to the room and he just turned the water on and confirmed that I had no hot water. He said that a lot of guest have the same issue. When I checked out early in the morning I was asked about my stay. I informed the lady at the front desk that it was fine other than having to take many cold showers and she said that I should have let her know. I informed more than 1 staff member of the situation. November 12, 2013
Rated 1.0 out of 5.0 by Not what I had in mind This hotel is not what I had in mind when I booked Crowne Plaza. Upon check in I was told my room was in the out building. This meant it was away from the tower in a part of the hotel that had outside entries. The visit went downhill from there. The first room I was in irritated my allergies considerably. The staff was very accommodating and moved me to another room which was better. But overall, I felt like I was in a motel rather than a hotel. I was very disappointed with this hotel. November 10, 2013
Rated 5.0 out of 5.0 by Nice room with a great breakfast Arrived at hotel after being out at two baseball games. The manager came out and greeted us and checked us in. She recognized us as a baseball family and was very friendly. She made sure we felt welcomed. The room was nice and very quite. My wife likes a soft bed and she had problems sleeping. I like a firm bed and I slept great. Pillows are a bit bulky for both of us. In the morning we had a great breakfast. The wait staff was kind and helped out with our request. We will go back and stay there next time. November 7, 2013
Rated 4.0 out of 5.0 by Hot water lack a major. Issue. Had to run the water a longtime before it got warm Great customer service. No hot. Water. Rest good for the rest of stay November 6, 2013
Rated 5.0 out of 5.0 by Great staff Henry and Crystal were both very helpful and professional November 4, 2013
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