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Rated 3.8 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by over all experience I stay here everytime I visit Houston and have business anywhere downtown or West Houston. The rooms are always clean. The best thing about this place is the service. Each time I walk in, I am greeted by friendly people and they call me by name as soon as I walk in. They always make me feel like I am noy only welcome but I am the most important person to them. Great place to unwind after busy day. July 28, 2012
Rated 4.0 out of 5.0 by Front desk Excellent front desk help and assistance. They realize they are there to serve the guests. July 26, 2012
Rated 5.0 out of 5.0 by No Hassle Great Stay The beds are superb. No hassle checkin and great service all contributed to a great stay! July 16, 2012
Rated 5.0 out of 5.0 by Great Location and Hospitality! I would diffinently recommend this hotel, the manager and staff go overboard to help you with any of your needs. Satisfied customers is their motto! Enjoyed my 4 night stay! Also great location, across the street from lots of great resturants and retail shopping! July 11, 2012
Rated 4.0 out of 5.0 by Very comfortable and convient place to stay This is my 2nd stay here and once again it meet my needs with comfort. July 11, 2012
Rated 5.0 out of 5.0 by Great place, central location Great Location and easy access to Highways and business centers. My stay was right on target for timing to meetings. July 10, 2012
Rated 5.0 out of 5.0 by Great Service & Comfortable Room Highly impressed with both the hotel and staff. Very helpful. July 10, 2012
Rated 4.0 out of 5.0 by Business travel The property is slightly older, but a great staff and good value keeps it on my preferred list. July 10, 2012
Rated 5.0 out of 5.0 by Crowne Plaza - Brookhollow Houston My stay was excellent. Service was above par. I especially liked the morning breakfasts. Room was comfortable, clean and spacious. I would recommend this site to all. July 10, 2012
Rated 3.0 out of 5.0 by Decent Enough! Stayed two nights in February 2012. Property is fine. Location is great. Stay away from the casual onsite restaurant. July 10, 2012
Rated 5.0 out of 5.0 by Very good place to be I will go back again whenever I am in the area checking at a hotel July 10, 2012
Rated 4.0 out of 5.0 by Great room location in tower I was placed outside room (motel like) and I did not like it so I requested an room in side the hotel. The outside room's door also opened to the outside and the room's window faced an isolated parking lot. I did not feel safe so we asked to move. I hope that Holiday Inn can consider remodeling this hotel and connect these rooms to the hotel without having to travel outside, it would be so much better. If remodiling is out of the question, maybe the franchise should consider a name change. I was really surprised that this was considered a Crown Plaza. July 10, 2012
Rated 5.0 out of 5.0 by Another Great Stay Henry and the staff always remember their guests and go out of their way to make the stay as comforatable as possible. July 10, 2012
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