Rated 4.5 out of 5 by 151
Rated 5.0 out of 5.0 by pray2 Great Service
Our stay was nice. We had a family reunion my grandson came late about 9:30 pm. He was hungry went to bar to order dinner for him. Found out they serve eggs whenever you want them. Which was great as that is his favorite meal. He's 8 years old. The eggs came with fried potatoes. His comment was the potatoes were the best he ever tasted. Which pleased me. We enjoyed our stay.
July 1, 2014
Rated 5.0 out of 5.0 by Missy63ann63 Comfortable bed and great service
we had a wonderful time, we stayed a total of 5 days along with getting 15 other rooms during our stay for our family reunion and everything was great. The only thing that I was hoping for was free breakfast, I was disappointed that it didn't serve free breakfast we didn't know that when we booked it we just assumed since most other ones do. But other than that I would stay here again
June 28, 2014
Rated 1.0 out of 5.0 by Carnes55 Decent bed, nasty "out of order" swimming pool
When inquiring about where the pool was located, we were not told the pool was closed for a big cleaning job. After learning from another guest, who saw us with our grandson, that the pool was so dirty you couldn't see the bottom of it, we asked the front desk again about the pool. We were told it would be cleaned out before the next morning. Four days later it still had not been cleaned. My grandson was crushed. We also had trouble with the "handicapped" bathtub. We were told we would have a walk in shower. Not so. Really don't recommend this hotel if you want to swim or you are handicapped.
June 24, 2014
Rated 5.0 out of 5.0 by Kaylin Great All-around.
Beautiful, upscale, modern lobby. Restaurant with quality (though overpriced) dishes. Rooms clean, and updated; Bathroom slightly small. Quality bedding and good showerhead pressure.
Would strongly recommend overall!
Quiet, despite location adjacent to freeway 610.
June 23, 2014
Rated 5.0 out of 5.0 by Rack1 Very Nice Hotel in a great loacation
The hotel was very nice. The staff at the front counter and restaurant were very professional and courteous. Overall a great hotel that I will utilize on my next trip to Houston.
June 22, 2014
Rated 5.0 out of 5.0 by Chuck48 Nice Hotel
Attentive and personable staff, clean and comfortable rooms.
June 19, 2014
Rated 3.0 out of 5.0 by Legend7 Hotel
The AC in my room wasnt working when I checked in. Very hot. They moved me to a suite at no charge, which was great. Also comped me breakfast. Friendly staff. Everything tended to run a little slow. The check in was very slow. The elevators were extremely slow, so ended up taking the stairs a few times. The highway road noise was distracting at night.
June 16, 2014
Rated 5.0 out of 5.0 by PlanoBob Comforatable accomodations and excellent staff
I've stayed here several times over the past few months and had always found the staff to be very friendly and helpful, even going so far as to recognizing me and welcoming me back.
June 16, 2014
Rated 4.0 out of 5.0 by Strega Baño
Me quede en dos cuartos diferentes. En el primero no había papel de baño.
June 13, 2014
Rated 4.0 out of 5.0 by travelingmomof3 Comfortable bed and great service
Staff was friendly and helpful, room was extremely comfortable although the couch as a little outdated. The noise level was fairly significant in the room I was in.
June 13, 2014
Rated 5.0 out of 5.0 by Rage Galleriaaaaaaaaa
It's not in Galleria Area acctually, but they have free transport service to the area. So good deal!
June 12, 2014
Rated 4.0 out of 5.0 by pinky68 Good Service, Comfort
Staff was Great ! Nice stay would recommend to others. Only wish you guys gave free breakfast like others! Oh and add a microwave! But other than that really enjoyed our stay. We will stay again!
June 12, 2014
Rated 5.0 out of 5.0 by Meeme Try this hotel if you want to be pampered by staff, like George.
When you first walk into this hotel, you are greeted with a smile. All of the staff were busy attending to us at our beckon call.The beautiful decor is so WOW!!! From the lobby, to the hallways, to the rooms !!! You can take nice "selfies" outside at the water fountain, or anywhere in the hotel. The furniture everywhere you looked was stylish and warm. We ate in the dining room and the food was very good. The breakfast buffet had a large variety of foods to eat, from eggs, bacon, sausages, french toast, etc. The lunch and dinner was also a delight.Try the crab cakes and or the hamburgers. The bun tasted homemade.George works in dining. He was one of the staff who brought our drinks to the pool area, took our food orders , and did it all with an eager to serve us with a smile. All of the staff really made us feel at home!!! The room was so nice and the bed was so comfortable, we found it so hard to get out of it and tour the city, but we managed. The only thing that I had to say that was negative was the 3 elevators were slow, but hey, you can't have everything. Yes, we will return.
June 9, 2014
Rated 5.0 out of 5.0 by Ronbell29 Very clean, great bed and outstanding service.
I stay at this location on a regular basis and the entire staff is always very accommodating and have the desire to make each customer's stay pleasant. One particular young man by the name of RJ always knows me by name and will go out of his way to make sure all my needs are met. He certainly represents Crowne Plaza well.
June 7, 2014
Rated 5.0 out of 5.0 by Dean888 Great Value, Great Hotel, Great People
The people and facilities at the Crowne Plaza were great. Staff was very helpful and friendly, the facilities were sparkling clean, and the room exceeded expectations.
June 5, 2014
Rated 5.0 out of 5.0 by Happytraveler80 Recent Stay
This hotel is conveniently located near the intersection of the 610 loop, highway 45, and highway 10. Just about everything you want to go to in Houston is off of one of these roads. The hotel was very clean and up to date. The beds are extremely comfortable, especially if you like a soft bed. It was raining during our stay so my daughter was disappointed that the pool was located outside. The staff was extremely nice and welcoming. I would definitely stay at this hotel again.
May 30, 2014
Rated 4.0 out of 5.0 by Radolpho101 Bed
My over all stay was very good. The bed was like being at home
May 28, 2014
Rated 3.0 out of 5.0 by BIPP Great stay, poor front desk skills
I enjoyed everything about the hotel for the most part until I checked out and they totally botched the billing. Our room smelled a bit and I could not quite figure out why since it 'appeared' clean. Although the front desk manager was kind and helpful, when she was not available the staff seemed clueless. I'm done! Never going back there.
May 22, 2014
Rated 5.0 out of 5.0 by JJim Great Hotel and Location
Great hotel. Reception and Restaurant staff wounderful! Very attentive.
May 21, 2014
Rated 4.0 out of 5.0 by Ccinspire13 The little things that make a difference
Hotel was great and convenient for the conference we were attending. Shuttle available to transport us as needed back and forth.
The best unexpected part was the small package on the bed to help you distress and relax, the neck cream, calming mist and foot lotion.
April 12, 2014
Rated 3.0 out of 5.0 by Brad82 Nice staff, very noisy
Room was nice and the staff were very nice. Everyone greeted us with a smile and made us feel welcome. Not being from Houston the pictures make this hotel look like it is in a great area with entertainment/shops in walking distance, my fault for not doing more homework. Unless you want a doughnut from the shop next door, you will be driving to everything. I'm not sure I would consider this the Galleria area, but it was easy access to and from the interstate. So close in fact, it sounded like the interstate was going through my room. I read the comment about sound levels being tested, but that must not have been when a Harley or semi was going by. Unless you have earplugs or the ability to sleep through a huricane, you in for a long night.
April 10, 2014
Rated 4.0 out of 5.0 by Volleymom06 Very comfortable beds
I loved the beds. Many times when I travel I don't sleep well. I was able to sleep all night very comfortably.
April 10, 2014
Rated 5.0 out of 5.0 by Haynie Enjoyable
Location, location, etc..easily recommendable.. Outstanding staff from the doorman,through the reception to the maids. All were commendable. Will stay again.
April 9, 2014
Rated 2.0 out of 5.0 by cooken comfortable bed, great food, friendly people
The hotel is very good except it's impossible to sleep on the front side of it. The freeway noise is unbelievable and we're expected to compete for 6 hours of tennis per day. Impossible! Had to take sleep meds every night to get rest and am a very good sleeper normally.
The shuttle drivers were really nice and the bar girl too. One of the older male waiters was very mediocre but others great.
April 7, 2014
Rated 5.0 out of 5.0 by msnancy great staff and comfort!
I stay at this property at least monthly and its the same great staff and excellent experience every time. in fact, its so good that now its getting harder to always get a room there unless you book in advance. the convenient location is part of the attraction. so, don't stay here and maybe I can get a room next month (just joking, please experience the greatness yourself!). I usually check in late and as usual, Brianna and Valerie ensure that I get a great room and I really appreciate that!
April 5, 2014
Rated 5.0 out of 5.0 by RandyGJim Great experience
Unlike other reviews, I was able to sleep in during the week and not be bothered with the highway traffic/ noise. The hotel was packed and everything operated smoothly. Perhaps breakfast took a bit longer than expected but in overall it was a good experience.
The staff did go above and beyond to satisfy all my request and is greatly appreciated.
I normally stay at the Intercontinental by Galleria while in town the past few years but will consider to change after this experience.
April 5, 2014
Rated 1.0 out of 5.0 by KML56 Very Disappointing Stay - Go Elsewhere!
My first impression of this property from the time I left the registration desk and approached the elevators was of a worn out old property. The elevator that always seemed to answer my call for each use was questionable at best. The hotel had a pungent "old hotel" smell, and the room into which I was placed faced Interstate 10. Between the Freeway noise, and the air conditioning unit that had a ridiculously noisy compressor, I was not able to sleep at all. I was only staying the one night, and thought I could endure, but should have asked for a different room. The shower had not been cleaned, as evidenced by the retained hair samples and stains. This room was bad enough I actually lifted the mattress to look for bugs. But on a positive note... none were seen. White socks soon became black from walking around the room. I booked at a discount rate, but should have stayed at the Holiday Inn Express just one block down the road.
April 2, 2014
Rated 1.0 out of 5.0 by Hunkus Absolutely horrible!
The front desk crew was quite polite and the Lobby was quite warm and inviting, things went south from there! Housekeeping was awful. On one occasion I had to call at 6:30 P.M. because my room had not been done. In my mind this was inexcusable. They were late day or early evening my entire stay. The bed was hard as a brick and the noise coming from the freeway was awful. I felt as if there was a jet outside my window.
I left wake up calls 4 times during my stay, I only received 1.
Breakfast buffet was good but overall service in the restaurant left a lot to be desired.
Internet service was spotty. Seemed to have to reconnect every 5-10 minutes
There are better places to spend your money!!
April 1, 2014
Rated 5.0 out of 5.0 by Ha2014 Comfortable and great service
I like to stay here when traveling to Houston.
Staff very friendly and as IHG Platinum member My room was upgraded to suite. Free shuttle service is good. Thank you.
March 23, 2014
Rated 5.0 out of 5.0 by Andrew E 27 Excellent Hotel!
Been to all the Holiday inn's on Houston's west end. This hotel is by far my favorite. Excellent service, rooms are nice. The internet is mostly fast. I can actually stream my PS4 online with the connection. On my business trips to houston, I plan on using this hotel when I can.
March 10, 2014