Crowne Plaza Northwest-Brookhollow

Hotel Front Desk: 1-713-4629977

Hotel Fax: 1-713-4628098

Hotel Email: mseale@chrco.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Train
Amtrak at 902 Washington Ave., Downtown

- Distance from hotel: 15 MI/ 24.14 KM North West

- Follow signs to 45 North; go 10 West; go 610-North; go 290 West; Exit Hollister and U-Turn.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Open, COMPLIMENTARY parking surrounding building. Plenty of space for RVs and large trucks.

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Hotel Highlights

Not only are we conveniently located off the Northwest Freeway in the Houston area, but our hotel's complimentary shuttle can take you to meetings, shops and restaurants within a five-mile radius. But before you leave you can enjoy a full breakfast in our on site Remington's Grille.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 266 reviews
77%
Recommend This Property
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Ratings Breakdown

266reviews

  • 5 Stars
    135
  • 4 Stars
    54
  • 3 Stars
    26
  • 2 Stars
    24
  • 1 Stars
    27

Okay overall

By

21 noviembre 2014

club

Room was clean, but there were 3 noticeably broken fixtures (lamp, shower toggle, telephone).
Parking bad, loud large diesel trucks parking at outside rooms taking up more than one spot per vehicle left little room to park.
Also, make sure maid service pulls your door closed....mine was open all day.

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My First and Last visit

By

19 noviembre 2014

club

When I arrived since I was going to stay for 12 days, I had clothes that needed to be hung. I ask for extra hangers never got them. I cannot sleep with feather pillows I asked for some, waited two days to again ask for them, and was told did not have any other available. Two pillows apperaed one day later. Slep with towels for four days. My room was not cleaned on three different days, and on four different days the garbage was not emptied. I had mail shipped to me and only after I asked for it I was told I had any. No messages no call. I call the GMs office three times and left voice mails never got a pone call back. Continental breakfast was boring and the service never there. The worst stay in many years, having been a hotel profesional this was not aceptable at all.

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Mistakes checking in

By

18 noviembre 2014

club

Guaranteed King rooms on the phone due to a late check in, when we got there they were not available and we were stuck in the far out reaches of the annex. Shouldn't have bothered wasting breath I guess

Posted byHotelStaff
21 noviembre 2014
Thank you for commenting on your stay, I have reviewed your comments with the staff and I apologize that you were not given the king bed you requested. We will strive to improve our process of room assignments moving forward. Dave Comerota General Manager
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Great service

By

18 noviembre 2014

I started to use this as IHG brands are the preferred hotel of my company. I continue to use this hotel because the people are great. Henry greets me as soon as I walk in the door by name.

Posted byHotelStaff
21 noviembre 2014
Thank you for your feedback, I have shared your kind words with Henry as he is one of our greatest assets. We look forward to your return visits. Dave Comerota General Manager
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