Rated 4.6 out of 5 by 94
Rated 5.0 out of 5.0 by balegeod Definitely best CP in Houston
Having stayed in CP's worldwide I always dreaded staying at US CP's when there on business as they overall were well below what you would get internationally and well below IHG's US Holiday Inns & Express. Imagine my satisfaction 6 months ago when staying at CP Galleria the 1st time. Great Staff make a hotel and the Staff at this one are some of the best i have encountered in the US.
Has there been issues? Of course it is fairly new and there will be teething problems but nothing, I repeat nothing that was so serious as to make me want to change.
A few suggestions
- Come on now and despite the running jokes get all the elevators fixed!<G>
- Review the menu and make a few changes! Both room service and in the restaurant.
- Would be nice to have an in house coin laundry for convenience
Other than that CP Galleria will be my property of choice when in Houston on business.
November 29, 2013
Rated 2.0 out of 5.0 by Magnolia10 Internet Problems
I was in Houston for a business trip and needed to communicate to two other countries by internet and SKYPE. The internet would not connect. I called reception requesting assistance and was told the hotel was quite busy, perhaps later the internet would work better. I continued trying until well after midnight and was never able to connect. When I mentioned the trouble to a different receptionist at check out the next morning, she told me there are alternative Wi-Fi designations for the different floors of the hotel-that I should have been able to connect. This hotel has a number of perks such as Happy Hour and a full restaurant. If I had been able to conduct my business by internet, I would have a better opinion of the stay.
November 26, 2013
Rated 5.0 out of 5.0 by msnancy great rooms and staff!
this is always a great place to stay. since its usually always late when I check in, Brianna makes sure that a wonderful room is there for me. you just cant beat this hotel for a memorable restful stay.
November 22, 2013
Rated 3.0 out of 5.0 by solutinaf great service but
The hotel and staff are great but for some strange reason an employee went around at 8 am knocking on doors asking if we were checking out today. Why would they wake up the guests so early if checkout is not till 11. I thought that was very unprofessional. Another thing to look out for is that they will try to double charge your credit card. I checked my statement and saw that they had charged me double for one of the 2 rooms. After I called and was transferred several times I was told it was a computer error. Computers don't make errors humans do. When I asked the person I was talking to if I hadn't checked my statement would the hotel had kept my money he simply said yes. He promised to give me a prompt reimbursement but it's been 4 days and I still haven't gotten it. I'm calling tomorrow. Watch out for this scam.
November 21, 2013
Rated 5.0 out of 5.0 by bprieto Excellent facilities. Excellent bed rooms. Quiet and confortable
The best in this hotel is the people. Very kind and professional
November 15, 2013
Rated 5.0 out of 5.0 by Tootsie51 Great place to stay!
I recently stayed at Crown Plaza for a 3 day conference and had a awesome experience. Hotel staff was friendly and very accommodating. The room was clean, the bed was very comfortable, the meeting rooms were quite nice. The room decor and the decor in the hallways was appealing.
Wondrful place to stay and right off the freeway.
November 14, 2013
Rated 5.0 out of 5.0 by M14Johnson Nice Stay
Overall great time. Very clean room, helpful staff. Only dislikes were no snack machines on the floors & saw an employee-on-employee argument behind front desk.
November 7, 2013
Rated 3.0 out of 5.0 by ceo1 my stay
Room was nice and quiet bar closed before midnight on a Friday valet service was poor due to valet used as bell hop also long wait
November 5, 2013