Rated 4.5 out of 5 by 97
Rated 5.0 out of 5.0 by Tootsie51 Great place to stay!
I recently stayed at Crown Plaza for a 3 day conference and had a awesome experience. Hotel staff was friendly and very accommodating. The room was clean, the bed was very comfortable, the meeting rooms were quite nice. The room decor and the decor in the hallways was appealing.
Wondrful place to stay and right off the freeway.
November 14, 2013
Rated 5.0 out of 5.0 by M14Johnson Nice Stay
Overall great time. Very clean room, helpful staff. Only dislikes were no snack machines on the floors & saw an employee-on-employee argument behind front desk.
November 7, 2013
Rated 3.0 out of 5.0 by ceo1 my stay
Room was nice and quiet bar closed before midnight on a Friday valet service was poor due to valet used as bell hop also long wait
November 5, 2013
Rated 4.0 out of 5.0 by bethany13 pay better attention to request
I have stayed at the hotel for several weeks now and will continue to stay there through the end of the year. I like the hotel, the staff, and the location. My only complaint is that I ask for a back side room (not facing the highway) each time and I have never been given a back side room. I also request a microwave in my room each time and yet when I check-in, there is no microwave in my room. frustrating.
November 4, 2013
Rated 5.0 out of 5.0 by LaindLLC Business stay
I would highly recommend this hotel for business or for pleasure. I believe that anyone would agree either stay would be acceptional. After a long drive and stressful traffic, and business meeting, the hotel comfort our stay. The staff was very helpful with any issues presented to them, with a great deal of politeness and concern for the guest. The bed was very comfortable, noise was very minimal due to the hotel right close to the interstate traffic. Room was very comfortable to the temperature as well. Over all I would recommend this hotel and will return again via business or pleasure stays.
October 30, 2013
Rated 4.0 out of 5.0 by Wildcat1999 Good experiance
Was in town for a conference that was being hosted at the hotel. The guest rooms were nice and had a modern feel to them. The conference rooms were nice, and the food provided for snacks and meals were very good. Overall this is a nice place to stay and would consider staying there again.
October 29, 2013
Rated 5.0 out of 5.0 by Seema64 Clean, very comfortable acoomodations
The Crowne Plaza Houston Galleria Hotel is a lovely place to stay. The staff is extremely friendly and accommodating. The room was very clean and fresh smelling, besides being quite attractive. I found breakfast to be a bit expensive but the menu was very comprehensive and the service was excellent. The staff went out of their way to be serviceable.
October 25, 2013
Rated 2.0 out of 5.0 by val11 Poor quality service
This hotel definitely is up and down when it comes to service. I was received by FD person who gave me the wrong start time for a training the following day. I had a program that the training would start at 8:30am and she told me the correct start time was at 7:30am. I was there at 7:30am, she was wrong. A couple of times I would go to my room and the key wouldn't work. The food at the restaurant is average. The service at the restaurant is horrible. The waitress was mean by saying that I needed to move my purse before she would hit it. Then my friend's food was raw, it was chicken. They took the plate twice and she argued with her that it wasn't raw. The only time that I sat at the bar, I saw the bartender yell to a guest. She was extremely disrespectful to him because he walked to a table to enjoy his drink without leaving a room number or a credit card. He apologized when he went back for a second drink and told her that he wasn't going anywhere. I have never seen such thing in any hotel. I felt bad for the guest. Everyone at the bar looked at each other and where amazed, she looked careless. I called for the shuttle to take me somewhere and they reprogramed it twice before they could take me. To top my travel experience, I got trapped in the elevator. It was a horrible experience and they never apologized until the next day when my key wouldn’t work and asked to speak with the manager and told him about it, he offered me a complimentary at the bar only to experience the rudeness of the bartender. I found out that they have had problems with those elevators since always; even housekeeping told me about it. The only people that were very nice were the drivers. Mauricio and May I believe were their names. They were curteous, helpful and extremely respectful. It is sad to see such a beautiful property with that kind of inconsistency on service. It seemed that they don't care. Like someone told me "They don't care because they have a prime location so they know they will sell".
October 25, 2013
Rated 4.0 out of 5.0 by Grandma45 Amenities
The room was very comfortable, but there was no phone directory of the white pages, so I could not look up my Houston friends' numbers!
My son's room had no spa relaxing samples, but the maid provided him with the, upon request.
The elevator situation was inconsistent-- only one elevator running some times, and very slow.
October 23, 2013
Rated 4.0 out of 5.0 by CassianoR Great service
Excellent hotel if you want to be near the Galleria area and need mobility or quick access to I10.
If you're not driving the shuttle service is flawless and will take you anywhere within a certain distance, day and night.
Awesome service provided by hotel staff.
Pool area is very relaxing after a busy day at work (though surrounding trees could be trimmed a bit, so that one can enjoy a sunbath by the pool)
Rooms are comfortable, food is well made, so overall experience was great.
Only cons were the elevators, which need urgent repair, as one could be waiting several minutes for it - I was personally taking the stairs during my stay. Also the gym could be equipped with some dumbbells.
Totally recommended, especially for a lay-back business trip.
October 22, 2013
Rated 5.0 out of 5.0 by KJG1 Amazing staff!
Every single staff member I encountered went out of their way to make me feel welcome (and appreciated)! When traveling for business, it really makes a difference to have friendly, happy, helpful people to interact with. The property was nice, room was great, bed was even greater. I'd definitely recommend this property and will stay again in the future!
October 14, 2013
Rated 5.0 out of 5.0 by jdwhite9 Well designed and executed property + a real value in the Galleria area.
Super staff went out of their way to help me get the type of room I wanted (but didn't have a reservation for). Beautiful property, well designed and executed. Great Bed and nice linens.
My only negative is that the breakfast menu offered "fresh fruit" for the granola cereal, but delivered hot, defrosted, frozen blue berries. The skins were so tough, they were inedible., But, the tray came exactly on time, with nice hot toast, etc., so I can't complain too much.
October 13, 2013
Rated 4.0 out of 5.0 by bhassgirl Definitely recommend!
Sofa was very ugly and uncomfortable along with a "footstool/table?", but I really did fine without the use of that furniture. The bed was very comfortable. The a/c was not a good unit, loud, not very efficient. Our room faced I-10 so the traffic noise was constant, but expected. Overall, good value for level of hotel and price. Will absolutely stay there again!
October 11, 2013
Rated 5.0 out of 5.0 by Scooter64 Great Staff
Room was very comfortable. Resturant and bar staff were very friendly and accommodating, We had a extremely pleasant stay. Definately will return
October 3, 2013
Rated 5.0 out of 5.0 by msnancy great stay
despite being very full at least one of the 4 nights I was there, service was good. one night I arrived to find my room had not been made up yet when I checked with the front desk, they brought towels etc up to the room. very friendly and attentive staff & great amenities. If you check in late like I always do, you will usually find friendly and helpful Brianna there at or around the front desk to assist you. housekeeping does a great job also. these things make for a great stay at this facility...
October 3, 2013
Rated 5.0 out of 5.0 by Weightsman1958 Good hotel
Needed somewhere with good access to Huston for a weekend.
This hotel did the job, courtesy transportation worked well, newish property so rooms well presented.
Staff very friendly and had good local knowledge.
October 2, 2013
Rated 5.0 out of 5.0 by HappyGuest12 Outstanding Service, Exceptional Value
The Hotel was Great and the Staff was 1st rate. I'll stay at this location every time I am in Houston. The room was clean, exceeded my expectations. I can't say enough about the great staff at this location, Whitney was a absolute pleasure to deal with. Well done Crowne Plaza, Well Done!
September 30, 2013
Rated 4.0 out of 5.0 by Romeo5k Its Nice.
Great environment,. Love the beds. Had a few A/C issues. it wouldnt work, but all in all, nice comfortable stay
September 30, 2013
Rated 5.0 out of 5.0 by CCrelax Wonderfull Staff
We can't say enough on how helpful and friendly the staff was. Made our stay a treat.
September 26, 2013
Rated 5.0 out of 5.0 by phosphernerity Great experience
Rita and Ingrid from food service were wonderful! The room was comfortable and clean
September 24, 2013
Rated 3.0 out of 5.0 by anastasiab Overall Nice Hotel BUT Not Impressed
I used my ONE free night a year to stay here thinking I would be wowed. This was not the case. The staff was very kind & the room was OK, but I REALLY wish I would have saved my free night. I feel like I wasted it :(
September 24, 2013
Rated 5.0 out of 5.0 by Brandon7 Awesome Hotel!
By far one of the best Crowne Plaza hotels my wife and I have stayed at. Great staff, great location, and the room was great! Will be staying here again when we visit Houston.
September 6, 2013
Rated 5.0 out of 5.0 by LadyontheMove Excellent hotel stay
This hotel has an amazing staff. Each one I encountered everyday of my staff was friendly and helpful. The hotel was very clean and smelled fresh. My room had beautiful decor and a comfortable bed. The pool area was very nice with cabanas and bending machines. I would stay here again.
September 4, 2013
Rated 5.0 out of 5.0 by mvjlkwy Great Stay
This hotel was like staying at a 5 star boutique hotel...Excellent service, cleanliness, room size, value, Bar, food, ..........need I say more?
September 3, 2013
Rated 5.0 out of 5.0 by Chauffeur Perfect Experience
Have to say that so impressed by the service provided by the hotel. Certainly will come back as long as I'm in this area of Houston.
September 2, 2013
Rated 5.0 out of 5.0 by Meme55 Lovedit,
Spent the weekend as my kid moved to Houston for a new job...great place to stay and dine. Quiet despite being just off the freeway.
August 29, 2013
Rated 5.0 out of 5.0 by CindyWI Another Great Stay. . . .
Crowne Plaza <Katy Frwy> another great stay . . .Our daughter has moved to the Houston area & we've tried other hotels BUT have now made the choice to always book Crowne Plaza. Reason: From the Front Desk Staff - Room Staff - Dining Room Staff - we just can't go wrong. My only lil problem is the occasional issues with the elevators BUT I understand they are mechanical issues sometimes out of everyone's control . . .See you all in October!
August 21, 2013
Rated 5.0 out of 5.0 by Berger12 Best Front Desk Staff
As for southern hospitality this place has plenty.
I asked about good barbeque and not only was given several places and suggestions but they took me there too.
I went to Rudys for texas style barbeque and Taste of Texas for a great big steak as well as eating at the hotel restaurant. It was a refreshing break from having to be in meetings and working every day.
The front desk staff was entertaining and amazing at taking care of everything. I stay at many hotels all over but they make it seem fun.
August 19, 2013
Rated 5.0 out of 5.0 by lclai86 Wonderful hotel and staff!
I could not believe this hotel was as nice as it was for the price! When I come back to Houston, I will be staying here again!
August 17, 2013
Rated 4.0 out of 5.0 by Susan2014 My "go to" Houston stop
When I go to Houston, I need a place close to where my son lives. We found the Crowne Plaza and this is my second visit. There is no view, its somewhat dark and the elevators are still slow, and sometimes a little scary.
On the plus side, and what brings me back, is that the staff is VERY friendly, enthusiastic, and willing to be helpful. It is a grat location, easy off and on the expressway and though I haven't been, I'm told it's near the mall.
August 15, 2013