Rated 4.5 out of 5 by 97
Rated 5.0 out of 5.0 by TJB2573 Family Fun
The staff treated me and my family excellent! The property impressed my wife and I realized that a Crowne Plaza is an exceptional brand when you want to impress the family!
August 12, 2013
Rated 5.0 out of 5.0 by lavaughn96 totally recommend this hotel
i thought the hotel was beautiful. it was so nice. i really enjoyed it. the hotel was clean, the pool was very nice. the rooms were very nice. will stay again
August 11, 2013
Rated 5.0 out of 5.0 by Kimmy954 Greatly recommend
I would greatly recommend this hotel. The beds were comfortable, the staff was friendly, and area near the pool is so relaxing. I will definitely stay again.
August 9, 2013
Rated 5.0 out of 5.0 by Leosd Nice atmosphere
We enjoyed the hotel. Very nicely decorated. Loved the location closer to memorial mall and really nice eateries.
August 2, 2013
Rated 5.0 out of 5.0 by futbolfan Great Customer Service
Customer service was excellent. From the front desk to housekeeping, the entire staff was very friendly and accommodating. The restaurant and bar staff also needs to be recognized for great service as well. If you need room service one of the best I have encountered, good food, large size portions for a reasonable price. We WILL stay here again.
July 29, 2013
Rated 4.0 out of 5.0 by Wileycoyote Problems
I stayed 4 nights and on 1st morning reported sink in bathroom drained very slowly - basically clogged - never fixed
Some of the worst and fewer choices for cable tv I could imagine.
For a "quality" hotel in one of the largest cities in the country; no excuse. I have had better choices in 99% of the motels that are in the middle of no where.
*** The location was central for my business and nice motel, service, and resteraunt *** BUT I WILL NOT BE BACK BECAUSE OF THE TV***
July 26, 2013
Rated 5.0 out of 5.0 by phanvey Great Hotel. Wonderful people
The staff was amazing. I had troubles booking rooms and flying to a city I have never been in made me nervous. The front desk assured me I would have a room there.
Check in was a breeze. The room was very comfortable. Houskeeping did a great job with my room each day of my stay.
Very very nice hotel. In speaking to the bartender I learned it is also a very new hotel. Very upgraded.
July 17, 2013
Rated 5.0 out of 5.0 by IES22 Great Service
All the staff at this property are helpful, curtious and very professional. The room was very comfortable and cleaned spotless every day. Room service was delivered in a timley manner and staff was very friendly.
If I would have been aware this property was so close to my office I would have stayed more often.
July 17, 2013
Rated 5.0 out of 5.0 by Alex25K Very Upscale!
I did not know that Crowne Plaza was part of Holiday Inn. But after this stay I will stay at Crowne Plaza from now on. The level of professional and courteous staff here at this hotel shows that management really has taken the time to train the best!
I am very impressed with this hotel.
The man that checked me in went out of his way to make sure I was taken care of.
July 15, 2013
Rated 5.0 out of 5.0 by Maria556 Most Amazing Hotel Stay
We had such a wonderful time. We had a 4 day get away for our family. The manager and staff at the desk were amazing and did so much for us. We were so impressed with their services.
July 15, 2013
Rated 5.0 out of 5.0 by Shawn1120 Great stay
This place by far is the best hotel that we have stayed in Houston. New clean and very friendly staff and helpful and great hotel for the cost. From now on this is the hotel that we will be staying at when we come to Houston.
July 2, 2013
Rated 5.0 out of 5.0 by Clemkiddlehopper Wonderful staff!
I was most comfortable and would definitely stay here again.
June 24, 2013
Rated 5.0 out of 5.0 by ar15gator Nice Surpise
Wow, an utmost pleasant surprise. The hotel sits along Katy Freeway, and stands as a brand new looking facility. Very nice!!!!!!! The facility is so quiet and new in appearance with great décor and a so pleasant staff. Highly recommend this hotel location and would stay again when in Houston. A++++
June 20, 2013
Rated 4.0 out of 5.0 by Blanche Staff and Service
Very classy lobby and very clean and pretty lobby restroom facilities. I was disappointed that the day of check-out I was not allowed late departure (priority member.) I walked out of my room shortly before noon and when I returned shortly after noon the door was locked. Housekeeping in the hallway let me in to call front desk only to be told there was no record of late departure. The female that answered told me the young lady that took care of the arrangement did not leave information regarding late departure for me and others and informed me that we had to move out or be billed. That was because we have Priority service. Oh well.
June 19, 2013
Rated 5.0 out of 5.0 by JVSV Wonderful Hotel.
I was surprised by this hotel. It exceeded my expectations, and I happen to be pretty picky when it comes to the hotels I stay in. The first thing I noticed was the decor as soon as I entered the hotel. The interior designer and decorator should receive high praise for creating such a wonderful atomosphere. The second thing I was pleased by was the prompt and friendly service I received from everyone from the valet, to the front desk, to the bartender in the club lounge. Even the customer service representative who helped me make my reservation over the phone was very friendly and helpful. The room was perfect. The kitchenette was large, the couch in the living room was comfortable, the bed and linens were excellent, and the bathroom was well appointed. Everything throughout the entire hotel was clean and neat. I will definitely be staying here and in other Crowne Plaza hotels in the future, and I will absolutely recommend the Crowne Plaza to my family and co-workers.
June 18, 2013
Rated 5.0 out of 5.0 by randy394847 Great Stay
Great location, clean, safe property!
Love to stay at this property whenever I am in Houston
June 18, 2013
Rated 4.0 out of 5.0 by maort attentive to your needs
Was by myself for a long week of training but felt safe and all the staff was very helpful.
June 17, 2013
Rated 5.0 out of 5.0 by nancyjzab comfortable, clean room. and good service
It is very clean, well located, comfortable and staff is so accommodating.
June 9, 2013
Rated 5.0 out of 5.0 by LTABDG Room & Comfort
Easily one of the best nights sleep in ages.
My bed was extremely comfortable and the room quiet & peaceful.
June 8, 2013
Rated 5.0 out of 5.0 by Rob216 Very nice and well kept property.
Came to Houston for one night. The location is great, it is about ten minutes from the Galleria and minutes from interstates. Hotel was modern and very clean. Pool area was very nice, clean and quite. Overall it was an excellent property and I would stay again.
June 7, 2013
Rated 5.0 out of 5.0 by jburn1983 Exceptional service and nice amenties!
I really enjoyed my stay at Crowne Plaza Galleria. The staff was very friendly and helpful. I enjoyed the lounge and the pool area is perfect for a relaxing evening. The full course breakfast would cater to anyone's appetite and the location of the hotel is great. I will definately be staying here in the future!
June 5, 2013
Rated 5.0 out of 5.0 by DiamondJ Very clean and comfortable
This hotel was an excellent choice! I can count on one hand how many surveys I've been willing to complete, but this experience was worth rating. To start, the room and bathroom were very clean and nicely decorated, which is a high priority for me. The bed was very comfortable. They provided really nice toiletries and the calming mist actually works as it helped me unwind. The room was quiet and I had a comfortable, relaxing stay. Breakfast was nice and the waitress was fast and efficient, which was great because I didn't have much time. I really didn't have any complaints. The only negative that I can think of is that the elevators were somewhat slow. The other thing I will mention (but is not really a negative) is that the hotel looked a little dated on the outside, but when you stepped inside, it was GORGEOUS! Overall, it was a pleasant experience and I will definitely stay here again.
May 27, 2013
Rated 5.0 out of 5.0 by hcooke The only place in Houston I want to stay!
I travel to Houston for work periodically and this is the only place where I want to stay. Obviously that's a sentiment shared by others since I seem to see the same business travelers every time I'm there.
The staff are friendly, the rooms are very comfortable, and the restaurant is quite tasty. They treat their Priority Club guests very well. I enjoy the Priority Club lounge. It's a nice place to just sit and relax.
I would and have recommended this hotel to others without hesitation.
May 20, 2013
Rated 5.0 out of 5.0 by bulletdawg Nice Hotel
Elevators are dated and require maintenance. One always stopped on the 3rd floor. Elevators also smelled like WD-40.
Room was excellent. Food is great, try the steak. Bartenders friendly. Great location. Easy to get to. Easy access to I-10 and 610. Internet was fast.
May 14, 2013
Rated 1.0 out of 5.0 by Robertoes Poor cable and antiquated elevator
I was glad to get the room and the bed was great. Dissappointing elevator which was old, slow, and smelly. The room cable tv was not up to snuff, while the lobby cable tv was great. Why is this?
May 13, 2013
Rated 4.0 out of 5.0 by DAnder84 Stay at the Crowne Plaza on Katy Freeway in Houston
Room was fine. A/C Unit was somewhat erratic.
service was great in the restaurant. The food was horrible for dinner. My steak was very dried out and over peppered. Side dishes were weak at best.
May 5, 2013
Rated 5.0 out of 5.0 by msnancy great staff make this hotel stand out as well as comfort
the first great thing about this crowne plaza is the friendly and helpful staff at check in. breanna on the 11-7 night shift is wonderful. the next great experience is with the comfortable rooms and great amenities. you will be pleased with your stay here...
May 5, 2013
Rated 4.0 out of 5.0 by RoneryRanger Good choice for the area.
Appears to be recently renovated. Was upgraded to suite, which had new contemporary furnishings. Very nice except for a musty "old carpet" smell (which was odd being that everything appeared new). Bed/pillows/linens very comfortable! Not problems with HVAC or hot water. Business center was well-equipped with heavy duty printer/copier/scanner. Front desk staff were professional, but not exceptionally friendly. Didn't have chance to visit the bar or restaurant.
Location is good in that there aren't many hotels in the area. However, it is right by busy Interstate-10. The property's lot size appears constrained. The parking lots are small and parking spaces are tight--Not suited for Texas-sized SUVs.
Overall, the nice room and bed makes up for the minor shortcomings.
May 4, 2013
Rated 5.0 out of 5.0 by LoriEl Love this hotel!
We stay here every year for a volleyball tournament. Last year they were under going renovations, this year..they look awesome!
Even during the renovations, they were great! The rooms are spacious, we love the full breakfast buffet, the happy hour, and the shuttle to and from the dart rail.
Even when we have to leave for the tournament early in the mornings, they open the buffet earlier than normal. (just wish the omelet maker would start earlier too)!
May 3, 2013
Rated 5.0 out of 5.0 by sleepleshouston2012 my stay
excellent facility, i have enjoyed my stay with great staff and food no problem what so ever.
April 24, 2013