Rated 4.5 out of 5 by 113
Rated 5.0 out of 5.0 by JVSV Wonderful Hotel.
I was surprised by this hotel. It exceeded my expectations, and I happen to be pretty picky when it comes to the hotels I stay in. The first thing I noticed was the decor as soon as I entered the hotel. The interior designer and decorator should receive high praise for creating such a wonderful atomosphere. The second thing I was pleased by was the prompt and friendly service I received from everyone from the valet, to the front desk, to the bartender in the club lounge. Even the customer service representative who helped me make my reservation over the phone was very friendly and helpful. The room was perfect. The kitchenette was large, the couch in the living room was comfortable, the bed and linens were excellent, and the bathroom was well appointed. Everything throughout the entire hotel was clean and neat. I will definitely be staying here and in other Crowne Plaza hotels in the future, and I will absolutely recommend the Crowne Plaza to my family and co-workers.
June 18, 2013
Rated 5.0 out of 5.0 by randy394847 Great Stay
Great location, clean, safe property!
Love to stay at this property whenever I am in Houston
June 18, 2013
Rated 4.0 out of 5.0 by maort attentive to your needs
Was by myself for a long week of training but felt safe and all the staff was very helpful.
June 17, 2013
Rated 5.0 out of 5.0 by nancyjzab comfortable, clean room. and good service
It is very clean, well located, comfortable and staff is so accommodating.
June 9, 2013
Rated 5.0 out of 5.0 by LTABDG Room & Comfort
Easily one of the best nights sleep in ages.
My bed was extremely comfortable and the room quiet & peaceful.
June 8, 2013
Rated 5.0 out of 5.0 by Rob216 Very nice and well kept property.
Came to Houston for one night. The location is great, it is about ten minutes from the Galleria and minutes from interstates. Hotel was modern and very clean. Pool area was very nice, clean and quite. Overall it was an excellent property and I would stay again.
June 7, 2013
Rated 5.0 out of 5.0 by jburn1983 Exceptional service and nice amenties!
I really enjoyed my stay at Crowne Plaza Galleria. The staff was very friendly and helpful. I enjoyed the lounge and the pool area is perfect for a relaxing evening. The full course breakfast would cater to anyone's appetite and the location of the hotel is great. I will definately be staying here in the future!
June 5, 2013
Rated 5.0 out of 5.0 by DiamondJ Very clean and comfortable
This hotel was an excellent choice! I can count on one hand how many surveys I've been willing to complete, but this experience was worth rating. To start, the room and bathroom were very clean and nicely decorated, which is a high priority for me. The bed was very comfortable. They provided really nice toiletries and the calming mist actually works as it helped me unwind. The room was quiet and I had a comfortable, relaxing stay. Breakfast was nice and the waitress was fast and efficient, which was great because I didn't have much time. I really didn't have any complaints. The only negative that I can think of is that the elevators were somewhat slow. The other thing I will mention (but is not really a negative) is that the hotel looked a little dated on the outside, but when you stepped inside, it was GORGEOUS! Overall, it was a pleasant experience and I will definitely stay here again.
May 27, 2013
Rated 5.0 out of 5.0 by hcooke The only place in Houston I want to stay!
I travel to Houston for work periodically and this is the only place where I want to stay. Obviously that's a sentiment shared by others since I seem to see the same business travelers every time I'm there.
The staff are friendly, the rooms are very comfortable, and the restaurant is quite tasty. They treat their Priority Club guests very well. I enjoy the Priority Club lounge. It's a nice place to just sit and relax.
I would and have recommended this hotel to others without hesitation.
May 20, 2013
Rated 5.0 out of 5.0 by bulletdawg Nice Hotel
Elevators are dated and require maintenance. One always stopped on the 3rd floor. Elevators also smelled like WD-40.
Room was excellent. Food is great, try the steak. Bartenders friendly. Great location. Easy to get to. Easy access to I-10 and 610. Internet was fast.
May 14, 2013
Rated 1.0 out of 5.0 by Robertoes Poor cable and antiquated elevator
I was glad to get the room and the bed was great. Dissappointing elevator which was old, slow, and smelly. The room cable tv was not up to snuff, while the lobby cable tv was great. Why is this?
May 13, 2013
Rated 4.0 out of 5.0 by DAnder84 Stay at the Crowne Plaza on Katy Freeway in Houston
Room was fine. A/C Unit was somewhat erratic.
service was great in the restaurant. The food was horrible for dinner. My steak was very dried out and over peppered. Side dishes were weak at best.
May 5, 2013
Rated 5.0 out of 5.0 by msnancy great staff make this hotel stand out as well as comfort
the first great thing about this crowne plaza is the friendly and helpful staff at check in. breanna on the 11-7 night shift is wonderful. the next great experience is with the comfortable rooms and great amenities. you will be pleased with your stay here...
May 5, 2013
Rated 4.0 out of 5.0 by RoneryRanger Good choice for the area.
Appears to be recently renovated. Was upgraded to suite, which had new contemporary furnishings. Very nice except for a musty "old carpet" smell (which was odd being that everything appeared new). Bed/pillows/linens very comfortable! Not problems with HVAC or hot water. Business center was well-equipped with heavy duty printer/copier/scanner. Front desk staff were professional, but not exceptionally friendly. Didn't have chance to visit the bar or restaurant.
Location is good in that there aren't many hotels in the area. However, it is right by busy Interstate-10. The property's lot size appears constrained. The parking lots are small and parking spaces are tight--Not suited for Texas-sized SUVs.
Overall, the nice room and bed makes up for the minor shortcomings.
May 4, 2013
Rated 5.0 out of 5.0 by LoriEl Love this hotel!
We stay here every year for a volleyball tournament. Last year they were under going renovations, this year..they look awesome!
Even during the renovations, they were great! The rooms are spacious, we love the full breakfast buffet, the happy hour, and the shuttle to and from the dart rail.
Even when we have to leave for the tournament early in the mornings, they open the buffet earlier than normal. (just wish the omelet maker would start earlier too)!
May 3, 2013
Rated 5.0 out of 5.0 by sleepleshouston2012 my stay
excellent facility, i have enjoyed my stay with great staff and food no problem what so ever.
April 24, 2013
Rated 5.0 out of 5.0 by Guest04062013 Great location
Looking for a location with easy access to downtown without being downtown and this was the place! Friendly staff, excellent rooms and easy access to downtown and the Galleria. Would not hesitate to recommend and I will stay here again.
April 12, 2013
Rated 4.0 out of 5.0 by Docmaggie Comfortable and welcoming.
We had a very good experience overall. The lobby and rooms have a pleasing and updated decor. As a relatively new hotel, there were no major maintenance issues that one can run into in older hotels. That played into my reason for selecting this hotel when I made my reservations.
There was confusion over who in our party got a free breakfast buffet and who did not. My brother made the same reservation I did, yet he got breakfast coupons and our family did not. The first morning we were told I didn't have enough points (but my brother had zero --he had just signed up for the rewards program). The second day, we got breakfast. And, at $12 per person, that is not a minor deal. The breakfast buffet was tasty but not awesome --so I'd recommend considering eating breakfast out if you expect a lot for 12 dollars and don't get breakfast included. The menu options are a bit cheaper.
Staff members were very nice and accommodating. The location on Katy Freeway is not very scenic, and some floors may be noisy. My brother said he heard some highway noise on the 6th floor. We didn't hear any on the 3rd floor.
Not much scenery to look at and not really all that close to the Galleria Mall. But I knew that when I made the reservation. Others should look at the map to realize that the 'Galleria Area' extends to a large radius. it was close enough to the wedding events we needed to get to.
The wifi worked fine. And the heated outdoor pool was located in a courtyard that had pleasing scenery and high walls. We enjoyed swimming there because the pool was truly heated. It would have been better if there had been a hot tub --but it was still nice to find that the pool water wasn't freezing.
I would stay here again as the price, the rewards program, and the good experience make it a good choice.
April 12, 2013
Rated 5.0 out of 5.0 by randy394847 Very Nice Property!
Beautiful room, comfortable furniture and bedding!
April 5, 2013
Rated 5.0 out of 5.0 by Askmac3 Comfort of home
My family and I always stay at the Crowne Plaza Galleria. There are 24 of us and we wouldn't stay anywhere else
March 30, 2013
Rated 5.0 out of 5.0 by awa225 Great location and easy access to I-10
Great location, easy access to I-10 and Galleria Shopping area. Will stay there again!
March 23, 2013
Rated 4.0 out of 5.0 by momtwins long weekend stay
General look and feel of the hotel: excellent. Very nice lobby. Inviting, clean.
Room itself was fine. Just average. Both my husband and I felt the room was too "small" for two queen sized beds. Extremely small closet and bathroom. No microwave,which we were extremely surprised about since we had a fridge and a coffee maker. Again, everything was clean though and very nice decor. We bumped into the housekeeper both days...she didn't say anything or even acknowledged us which I thought was rude. But otherwise no complaints and will certainly stay again.
March 22, 2013
Rated 5.0 out of 5.0 by NavyGuy Excellent suite and breakfast buffet.
The suites at the Crowne Plaza Houston Galleria Area are the nicest I've ever experienced. Although a short one night stay, the Crowne Plaza met and/or exceeded all my expectations. The breakfast buffet is top notch!
March 19, 2013
Rated 5.0 out of 5.0 by shopgirl Very clean room and Comfortable beds
Very clean and comfortable, I would stay at this hotel again. We had priority club and they upgraded us to a one bedroom suite that was very nice. My one and only complaint is that this hotel is not geared towards kids, we brought our 7 year old and they did not have any channels for kids(disney channel, nick jr. etc...) so luckily we had our iPad to occupy her.
March 18, 2013
Rated 5.0 out of 5.0 by Ruby76 Beautiful hotel.
As soon as we arrived, just alone the entry way was beautiful. The lobby was gorgeous, with beautiful chandelier's and complimentary lemonade as you walk in. Room was comfortable and my needs were definitely met. Location was okay.
February 14, 2013
Rated 5.0 out of 5.0 by SarahBBoston AWESOME - would recommend.
It was a beautiful hotel with many surprising ammenities.
February 12, 2013
Rated 4.0 out of 5.0 by nigel6060 My review
Some very helpful staff. The smell in the lifts was a bit strange, smelt like stale water. The shuttle bus could have been more fllexible by being able to drop people off toplaces within a radius, and not just 2 locations. But overall stay was very good.
February 2, 2013
Rated 3.0 out of 5.0 by Fontenot80 Elevator got stuck!!
As far as the room itself, it met our expectations. The room was very nice and clean. Also, the bed was very comfortable. However, on our first trip down the elevator, my husband and I got stuck between the first and second floors. It scared us because the elevator kept bouncing. That was the first time something like that has ever happened to us. After a couple of minutes, we pushed the help button. Then after about 2 minutes, the elevator brought us to the second floor. We took the rest of the way down by stairs. As soon as we got to the front desk, we mentioned it to the guy there, and he said it’s happened before. He did not apologize for it getting stuck on us, nor did it seem like anything was done about it. Also, some of the staff is unfriendly.
January 15, 2013
Rated 5.0 out of 5.0 by tessa55 New hotel with excellent amenities
I chose this hotel because it was less than a year old, and because it was close to my daughter's family. The hotel is lovely, from the entrance, and the restaurant, to the room decor. I liked the selection of items on the breakfast buffet, and found the restaurant staff to be attentive and friendly. The front desk staff was friendly and efficient. I will definitely stay there again.
January 11, 2013
Rated 5.0 out of 5.0 by Jones7 Amazing Hotel - Great Location in the Galleria Area
This is a super nice hotel that provides top notch service and recognized PC members.
Brand new property, fast internet, clean rooms, great service, great water pressure, great everything!
I was upgraded to an amazing suite, with K-cup machine, lots of room! To make it even better I was just a few steps away from the executive lounge.
The lounge had a small continental breakfast and evening cocktail hour which was super nice.
If in the area again, I will without a doubt stay at this hotel!
The only recommendation I have is that a full service breakfast for platinum members would be nice.
December 1, 2012