Rated 4.4 out of 5 by 90
Rated 4.0 out of 5.0 by Porf Checking in
Front desk did not acknowledge my Ambassador Platinum status upon arrival.
December 21, 2013
Rated 5.0 out of 5.0 by FirstTimeInHouston Pleasant Surprise
This was my family's first time visiting Houston. We were looking for a hotel that was relative close to our main attraction (Reliant Stadium) and for a reasonable price. The room was very clean and well put together. The bed was very comfortable if you like soft pillows and mattress. After reading previous reviews, the freeway noise for a room facing the freeway was a concern, but it did not bother us. We also read reviews about the lack of hot water, but our room did not have that issue. The hotel is pet friendly which our dog enjoyed. The breakfast was nice, and the older lady that works within the breakfast area was very sweet to us! Overall, our stay was well worth the money, and I would recommend this hotel to others.
December 15, 2013
Rated 5.0 out of 5.0 by Travelqueen50 Great place Great location.
Had no problems. I have stayed here several times.
December 10, 2013
Rated 5.0 out of 5.0 by Carlos22 Excellent Customer Service
The staff is great and this is the location for me
November 18, 2013
Rated 5.0 out of 5.0 by DogLvr2013 Wonderful experience
The staff really took care of us, especially Angela at the front desk. She was awesome! I will definitely stay here again and will recommend this hotel to my friends. The service can't be beat!
November 6, 2013
Rated 3.0 out of 5.0 by John1949 Poor service
When I made reservations, more than once I asked for a roll away bed for a third child in the double suite. I was assured when I called back that I would have one. There was no bed and the man at the desk couldn't help us with the request. So we pulled down the sofa bed and it was full of dirty sheets. Again, the unhelpful desk clerk, a young man, said to change them ourselves. No hot water for showers. Very surprised by our visit because they have been great until this weekend. We are scheduled to stay with you again in a little over a week. Hope things are better.
November 5, 2013
Rated 5.0 out of 5.0 by Noemi777 rooms
great little hotel, good location to the Toyota Ctr
October 27, 2013
Rated 5.0 out of 5.0 by Elizabeth11 Home Away from Home
Higway side room had minimal noise. Staff EXTREMELY NICE and knowledgeable about the city and directions. Breakfast was great. Pool was heated. Gym has hi-quality equipment. Room was good and cold. Great place for the business traveler.
October 25, 2013
Rated 5.0 out of 5.0 by rob40 BEST STAY
THIS WAS ONE OF THE BEST PLACES I HAVE STAYED IN A LONG TIME. WISH I WOULD HAVE KNOW ABOUT THE INDOOR POOL AND HOT TUB! OVERALL, THIS WAS A GREAT STAY. CLOSE ENOUGH TO HOUSTON AND KATY MILLS . JACK N THE BOX NEXT DOOR SAVED MY LIFE LATE AT NIGHT. LOL STAFF WAS VERY FRIENDLY AND PLACE WAS SO CLEAN!
October 23, 2013
Rated 4.0 out of 5.0 by designer2001 Convenient Location
Decent value; the biggest plus for this hotel was it's proximity to the location where I had business which was just inside the 610 loop. I was able to avoid most of the typical traffic snarl.
October 22, 2013
Rated 5.0 out of 5.0 by mtbro77 Comfortable bed, relaxing room.
GREAT Staff!!! Always feel welcomed, and very friendly and courteous.
October 21, 2013
Rated 5.0 out of 5.0 by rominabebe Great service
The service is excellent, the breakfast variety is poor and the rooms are a Little noisie
October 10, 2013
Rated 5.0 out of 5.0 by ljk5266 Great place to stay
Great staff and good location in Houston.
October 8, 2013
Rated 4.0 out of 5.0 by cmoke Clean, nicely appointed quite room.
Professional management staff. Check in / check out was easy and billing was correct. One elevator was not functioning during our stay making getting to our room quite difficult. On the morning of check out, we went out for a short walk and planned to depart at check out time with our friends occupying another room. By the time the elevator got us back to our floor it was 11:30 am. Housekeeping had already cleaned the room and our key would not allow entry, although it was 30 mins. before check out time. A housekeeper cleaning a nearby room was notified, but would not allow entry because room was cleaned. Not making a final inspection a picture was left in the room which we had to have a relative retrieve. If check out is 12pm, rooms should not be cleaned unless occupants have physically checked out.
October 3, 2013
Rated 5.0 out of 5.0 by Juank71 Comfortable room and great service.
The room was very good and the staff and service were nice
September 30, 2013
Rated 5.0 out of 5.0 by Vatoslocos How a Plantinum Member should be Treated
I love the staff at this location. They make me feel like family and at home. I would highly recommend this location.
September 30, 2013
Rated 5.0 out of 5.0 by constructionworker VERY SPACIOUS
I ENJOYED THE STAY HERE, IT WAS QUIET, CHECK IN WAS QUICK BUT THE OFFICE LADY LOOKED ANNOYED WITH WORKING. HER SERVICE WAS A BIT RUDE. I HAD TO ASK WHERE MY ROOM WOULD BE AND SHE JUST SAID UPSTAIRS. I WAS SHOCKED BUT IT SURE DIDN'T RUIN MY WEEKEND. THE PRICE I PAID WAS FAIR BEING A SUITE BUT I'VE HAD FAR BETTER STAYS AT OTHER PLACES FOR CHEAPER PRICES. BREAKFAST SAME AS USUAL BUT IT WILL DO FOR THE BABY SO I DIDN'T PUT UP TOO MUCH OF A FUSS. THE BEDS WERE HARD AND ONLY HAD SHEETS NO BLANKETS.
OVERALL THOUGH IT WAS GOOD, I WOULD DEF CONSIDER STAYING HERE AGAIN.
September 24, 2013
Rated 1.0 out of 5.0 by bj15never stolen
Truck was broken into even though it was parked right by front door and noone seemed to care!
September 8, 2013
Rated 4.0 out of 5.0 by RepeatVisitor2013 "New" Management
For the past several years, I have frequented this hotel every few months. The staff has always been friendly and accommodating. During my last stay, there were some unpleasant surprises. As a frequent guest and long-time rewards member, I have become accustomed to the little things that make me feel welcome. One of these, of course, is the complimentary breakfast that Holiday Inn Express is known for. There is also complimentary coffee for those who enjoy a hot caffeinated drink all day. One perk I've always enjoyed in the past was the complimentary bottled water. Water is my beverage of choice, and, seriously, a 24-pack of the generic kind is $3.00 at Wal-Mart. I was charged $1.00 a bottle for water (generic brand). That's a pretty blatant profit of $21 for a case of water. Especially since I was not told ahead of time that the new management had implemented this change. New management: you're not winning customers this way. It makes you look cheap and run-of-the-mill. Instead, New Management, focus on fixing the dripping faucets in the bathtub and make sure to turn on the hot water at night - another issue I won't get into here. The complimentary water is one those things you do NOT want to change. Give this some thought.
September 6, 2013
Rated 4.0 out of 5.0 by Boo55 Good breakfast and comfortable bed.
We were in town to attend a football game. We were able to relax in a comfortable bed and enjoy a quiet room. The breakfast choices were good and the food was good. The fitness room was well maintained and I was able to get a good cardio workout. Although we were close to the freeway it was not noticeable within the hotel.
There were not enough nearby places to eat.
September 4, 2013
Rated 5.0 out of 5.0 by ArmyGuy38 The BEST!!
I have stayed at numerous HI EX Properties but this one is by far one of the top 2!! This Inn is perfect for Downtown, Memorial Park and the Galleria. I mean, you literally do not have to get on the frwy to go somewhere. The hotel is quiet, lots of room to park and the breakfast is AWESOME!! The only "concern" I would have is the space for the breakfast. It's kinda tight but I managed.
I arrived earlier than planned and the front desk was already for me. Of course we are promised an early check in but they had my room ready and it was nice...Smelled good, clean and everything was working...I literally can not say enough about this Inn. I will certainly stay here again...Thanks HI Express...Great job!!
August 31, 2013
Rated 5.0 out of 5.0 by ProudMom70 Enjoyable, relaxing stay
Our experience at this hotel was positive from the moment we walked in the front door. Registration was quick and easy, the room was large, clean, and comfortable, and staff was friendly. Abundant breakfast choices, and the cinnamon roll was warm and tasty. We will stay here again the next time we visit Houston.
August 28, 2013
Rated 5.0 out of 5.0 by meh67 Great stay
The power at my home had been out for 3 days, and this hotel was a life saver! Thanks for all your help.
August 23, 2013
Rated 1.0 out of 5.0 by Greg85966 Can't even get an iron
I expected that my room had an iron; it did not. Perhaps I was expecting too much? It did have an ironing board so I believe my expectations justified. I called to the desk for an iron. They acted as if the call was odd because there was no way an iron could not be in the room. They said they would send one up, they did not. I then went downstairs to the front desk. They said they would send an iron up, they did not. The next day, on my way out I again stopped at the front desk and asked for an iron. They apologized and the woman at the desk told me she would bring an iron to my room personally, she did not. I can't believe everyone was so put out with my request to satisfy me with an iron. Customer service is not a key aspect at this hotel.
August 19, 2013
Rated 5.0 out of 5.0 by Lakaki Nice Staff
Staff was very nice and place was really clean.Morning breakfast was outstanding..Thank you
August 10, 2013
Rated 5.0 out of 5.0 by 2Ranger Good stay in Houston
We stayed a full week in Houston to visit our son.The Holiday Inn Express was the closest place to stay near his apartment. The rooms were clean comfortable and roomy. The staff was excellent and our stay was very enjoyable.
August 5, 2013
Rated 5.0 out of 5.0 by bbb13 clean and comfortable great service
I would stay here again...
clean and great service
August 2, 2013
Rated 5.0 out of 5.0 by JCscott Nice place
Only stayed one night on our way to the Texas coast, but the hotel was clean, is in a great location to access Houston, and our room was very spacious. The breakfast in the morning was as expected for HI Express. I would definitely recommend this hotel for your Houston travels.
August 2, 2013
Rated 5.0 out of 5.0 by CMomandDad Good for our family
Courteous staff, kind to our children, clean, and affordable
July 27, 2013
Rated 2.0 out of 5.0 by negoc8 Stay in Houston Area
There were a few problems during our stay. One elevator didn't go to the 6th floor(our floor) and remained broken for the 4 days we were there. Also, all 3 soda machines were dispensing incorrect drinks. You would not receive the drink selected. Finally......After 2 days our key cards stopped working and we had to have them replaced in order to gain access to the room. We have stayed in this hotel many times. We were disappointed with our stay this time
July 26, 2013