Rated 4.5 out of 5 by 95
Rated 2.0 out of 5.0 by kschultz Thanksgiving disapointment
The stay was subpar for a Crowne Plaza from the start. We arrived at about 2:30 pm and there was no valet or bell persons available to assist us. The first night there, despite parking directly next to the front door and security on duty, my vehicle was burglarized, where my wife's work bag containing files and her laptop were stolen. These items were not visible because they were hidden under a blanket and some coats. When I asked the front desk attendant for a number to call the police, she gave it to me and did not even ask why I wanted to know. When I volunteered that the vehicle had been broken into, she simply said, "oh, I'm sorry" and walked away. I later mentioned her nonchalant attitude to the front desk manager, he responded in the same manner. This either tells me that vehicles are broken into there so often that the staff has become immune to it, or you have a callous staff. Either way, Crowne Plaza has a lot of work to do, to regain my business.
December 4, 2013
Rated 5.0 out of 5.0 by balegeod Definitely best CP in Houston
Having stayed in CP's worldwide I always dreaded staying at US CP's when there on business as they overall were well below what you would get internationally and well below IHG's US Holiday Inns & Express. Imagine my satisfaction 6 months ago when staying at CP Galleria the 1st time. Great Staff make a hotel and the Staff at this one are some of the best i have encountered in the US.
Has there been issues? Of course it is fairly new and there will be teething problems but nothing, I repeat nothing that was so serious as to make me want to change.
A few suggestions
- Come on now and despite the running jokes get all the elevators fixed!<G>
- Review the menu and make a few changes! Both room service and in the restaurant.
- Would be nice to have an in house coin laundry for convenience
Other than that CP Galleria will be my property of choice when in Houston on business.
November 29, 2013
Rated 2.0 out of 5.0 by Magnolia10 Internet Problems
I was in Houston for a business trip and needed to communicate to two other countries by internet and SKYPE. The internet would not connect. I called reception requesting assistance and was told the hotel was quite busy, perhaps later the internet would work better. I continued trying until well after midnight and was never able to connect. When I mentioned the trouble to a different receptionist at check out the next morning, she told me there are alternative Wi-Fi designations for the different floors of the hotel-that I should have been able to connect. This hotel has a number of perks such as Happy Hour and a full restaurant. If I had been able to conduct my business by internet, I would have a better opinion of the stay.
November 26, 2013