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Rated 4.3 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Warm Welcoming Staff Aside from clean and comfortable rooms, the staff are warm, polite and welcoming. Also the restaurant offers enough variety in food that we find great, the Asian choices surprised and delighted us. August 23, 2014
Rated 5.0 out of 5.0 by Comfortable after a Heavy Day Love it.....After heavy days, it is nice to slip under warm sheets and get some sleep. August 22, 2014
Rated 4.0 out of 5.0 by Great staff and service Staff was great. Service was on point. We called for more towels and they were at our door in 30 seconds. The building itself was old-looking and kinda smelly... The suite refrigerator smelled especially questionable. Towels smelled old with lots of heavy, cheap fragrance on them. They seemed clean despite the funky odor, so I didn't mind so much. The breakfast is simple, classic and yummy. Can't go wrong with eggs, tons of bacon, sausage, hash browns, fruit, cereal. It was a very good value for the price ($5 total for 2 people- all you can eat!) Overall, although this hotel is not super fancy, it makes for a pleasant and functional stay. August 21, 2014
Rated 3.0 out of 5.0 by Might be a final stay This is my third time at this hotel..AC didn't work elevators are wet. Checking was the worst. August 21, 2014
Rated 5.0 out of 5.0 by Great Value, Wonderful Staff, Great Food The front desk staff was friendly and helpful. We checked in and went straight to our room, took hot showers(long ones) and went straight down to the restaurant for dinner and drinks. The waiter was friendly and the food was delicious. We had considered going to one of the two chain restaurants located next to the hotel, one on each side and we're glad we didn't. The food was just what we need and came quickly. We were able to watch the Texans game from our dinner table and ordered bar service as well. The indoor pool looked so inviting too! We'll definitely be back. August 20, 2014
Rated 5.0 out of 5.0 by Good Value Pros: Great rates. Large suite. Convenient location. Quiet room. Areas needing improvement: Need More TV channels. Room air freshener would help; not that the room stinks but it is not fresh. August 20, 2014
Rated 5.0 out of 5.0 by Service gaps Most of our service at the hotel was great - especially front desk and bar staff were very friendly and helpful. We had two issues: when we called to make our reservations, we were successful in setting reservations, but the person who took the reservations was definitely distracted and tacky. We also tried to have breakfast at the hotel - we were seated, but when no one on the waitstaff came to assist in 10 minutes, we left and went across the highway to IHOP. August 20, 2014
Rated 2.0 out of 5.0 by Bad experience but bad circumstances Bad experience but bad circumstances. I am a long term guest at the Crowne Plaza River Oaks. I was sent to this hotel due to the lose of the air conditioning units at the River oaks location. The concierge called Sugarland and made my reservation in front of me. Hours later when I arrived they didn't have a reservations for me, never heard of me, the were sold out of rooms. Explained I am a Platinum Elite member so they should be able to help me. after a while a Manager got involved and suddenly there was a room available.. although it was Handicap Equipped. Fine all I needed was a Bed.. So Bed was fine.. everything else not good.. room has French doors that open into 1st floor Atrium Restaurant and Lounge and Shower was only the removable wand type that when turned on would jump out of it's holster due to water pressure, could not adjust water temp.. only scalding.. and because of this and one level floor the entire bathroom was flooded with water when showering. Many little issues and was so happy to be out of there the next morning. I understand this hotel was overwhelmed by the influx of guests from the River Oaks maintenance issue. August 19, 2014
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