Rated 4.4 out of 5 by 95
Rated 4.0 out of 5.0 by malena&milo Security concerns
The clerk distracted me during the check in process and kept my credit card. She only returned the drivers license. She did not make any attempts to return the card immediately, even knowing that I called the reception to complaint about a noise coming from the AC unit soon after I arrived to the room. She sent the card to the room in an envelope the next morning. I reported this issue to the manager who did not handle the issue appropriately. This incident caused me to cancel my credit card upon my checkout. The hotel management must have clear guidelines to immediately return credit cards to the guests.
February 24, 2014
Rated 5.0 out of 5.0 by Sixerfan First time at this hotel...
First time at this hotel and overall I was quite satisfied. The hotel is older but has been updated in some areas. I was visiting my son (10yrs old) and he loved the indoor heated swimming pool. I was able to connect his playstation to the HDTV's, which is important to a 10 yr old. The breakfast buffett was just ok, decided to order ala carte, good choice. Excellent customer service from ALL staffers.
February 24, 2014
Rated 5.0 out of 5.0 by Daryl36 great service and nice room
The setup of the room made us feel like we were home
February 13, 2014
Rated 5.0 out of 5.0 by bg123 WEEKEND GET-AWAY
I have stayed at many hotels in Houston and have never been more pleased with any of them. The staff was excellent each time we encountered one of them, the restaurant breakfast was very good and the room was very good. This was a get away weekend for my wife and I and we left very relaxed and satisfied.
February 5, 2014
Rated 5.0 out of 5.0 by Jury2 Awesome stay
I wanted to celebrate my son's birthday and he wanted to go in a pool. This Hotel exceeded my expectations with the indoor pool, awesome staff, nice food
February 5, 2014
Rated 2.0 out of 5.0 by Thousand and One Nights Watch out for the local wildlife
This is the second time I have written a review about my stay at this property. The first one disappeared after I was sent a email saying I would be contact by IHG, but that never happened.
Let me say up front that the staff are very friendly and very good at their jobs.
I found roaches in the indoor pool area which is next to the restaurant. They appear to be living in the mulch around the fake plants. I did not find any insects in the room itself and the kitchen which is open appeared very clean.
Also the facility is a little dated and could do with some freshening up. The buttons on the elevators don't work all of the time. The TV's are old, bolted to the walls, and starting to loose pixels.
January 26, 2014
Rated 5.0 out of 5.0 by Dr Me Extraordinary Staff and great room
We recently stayed at the Crowne Plaza Suites for business. We were greeted with a smile at the front desk and made to feel special the moment we arrived. The room was clean and well kept. Upon arrival, the bedroom lights were dim, soft music playing, with relax therapy kit and chocolates awaiting us on the bed. They made our stay about us and our comfort. I would definitly recommend this location to know that you will be treated as a customer and guaranteed satisfaction of stay.
January 20, 2014
Rated 5.0 out of 5.0 by REBECCA december best hotel i have ever stayed in
best house keeping
January 13, 2014