Rated 4.4 out of 5 by 76
Rated 2.0 out of 5.0 by Yuriy Laudry/Dry Cleaning
I do like this hotel, as if not laundry service....My bad experience begins from July 2013, when I left my clothes for laundry and received back my t-shirt with hole in on its back and white shirt with a trace left after hard ironing. That time the hotel manger decided to make compensation in my rate charge. I hoped, that they solved the problem with so poor laundry service. Unfortunately, I was mistaken!
Then, in October 2013, I came to this hotel once more and left my clothes for laundry/drycleaning, and how I was surprised when received back my trousers from drycleaning, where I had small stain with ketchup, with the same stain (then I removed that stain with a soap in my bathroom very easily).....and seems they do not know what it is iron with steam. As all clothes (actually, I left for laundry/drycleaning: 1 shirt, 1 trousers, 1 shorts, 1 T-shirt and 1 pajamas) were prassed with many arrows that could be removed with steam very easily. Wil not leave my clothes for laundry service next time. I`m even thinking about possibility to find any good laundry company in Houston and bring my clothes there with delivery to the hotel.
October 17, 2013
Rated 4.0 out of 5.0 by dmach123 Great staff
I had a couple of problems with the TV and safe, but overall I enjoyed my stay and the staff was very friendly and professional.
October 16, 2013
Rated 5.0 out of 5.0 by aiwiy16 extremely comfortable bed and nice size room
I would recommend this hotel to family, friends or business associates. The staff was very accommodating and friendly. Rooms were clean and had all the necessary amenities.
October 1, 2013
Rated 5.0 out of 5.0 by Krysi Amazing!
I am a road surveyor for the Department of transportation. I travel to different states 10 months out of the year. Every night we stay in a different hotel. When we find a favorite we go back as much as we can! The Crowne Plaza Houston/SugarLand is one of our favorites! Lets start with the staff, being on the road and not getting to see family a lot is hard! From the second my coworker and I walked in, we felt welcomed and at home! The staff here treated us as if we had been there everyday! They were very nice and extremely helpful! The manager on duty Sheldon, was amazing and informative of the things in the hotel and the restaurants around the area. He took extra time to make sure our check in went smoothly and that our rooms were exceptional. Next: the rooms, we were on the 8th floor which is the executive level and it was extravagant! First of all I love that I get to wake up to Starbucks coffee in my room every morning without having to leave my hotel! This is a big plus for me because Starbucks fuels me in the morning! The robes provided in the room are very comfortable and a nice amenity. I loved having a balcony where I could stand outside and look at the city! To my surprise you could not hear any traffic noise coming from the interstate that was right below. The beds are the best hotel beds that I have slept on since my assignment in Texas and the pillows are perfect! Last but not least, they have an amazing bartender and breakfast buffet at this hotel! I will always return to the Crowne!
September 26, 2013
Rated 4.0 out of 5.0 by MsMkItBeautiful The BED..
The bed was WONDERFUL! We slept very well. I also enjoyed the wonderful breakfast buffet and restaurant. I wish the gift shop had a little more, but it was ok. There's shopping nearby, I discovered. It would be a nice touch to have a shuttle available, and tub/ shower was acceptable, but could use updating. Overall, the amenities were great, the sleeping quarters were stellar, and I would definitely recommend and stay again.
September 23, 2013
Rated 5.0 out of 5.0 by Dan08 Amazing Hotel....highly recommend!!
We stayed at the Crowne Plaza Houston - Near Sugar Land while we were in town visiting friends. I must say, this is/was one of the best hotels that we have stayed at in a long time. The service was absolutely amazing!!! The staff was courteous and professional and went out of their way to ensure that we were taken care of. It is a little older of a hotel, but it is very well maintained. The only complaint we had was that our shower door leaked because it was missing some type of seal....so it didn't close properly. We left a note about it on a comment card when we checked out, and based off how the staff seemed during our stay...I'm sure it will be fixed before the next guest arrives. We stayed in an king sized bed executive suite for only $20 more per night over a regular room. It was enormous and well worth the price that we paid compared to similar hotels. We will stay here again if we visit Houston!!
September 18, 2013
Rated 3.0 out of 5.0 by Deltadear accessible rooms
I had requested an accessible room with two beds but found out when checking that those type rooms are not available in the hotell.. We tried to use a room with double beds but could not move from one area to another in a wheelchair . I call and spoke with the mananger on duty who was very helpful and understood the situation, We had to get another room besides the one reserved for us. This was not a problem at the time, but there maybe times when we will not be able to afford to get two rooms. My suggestion is that accessible rooms be equipped with double beds and have enough room to move comfortablely
around. them. Thanks
September 3, 2013
Rated 2.0 out of 5.0 by paul2tran room smell
book two queen bed but receive king bed
August 31, 2013
Rated 5.0 out of 5.0 by Kevin10000 Missing points
My rate included 10,000 bonus priority club points. I have received the regular points for the stay but have not received the 10,000 bounus points.
August 29, 2013
Rated 3.0 out of 5.0 by Kris672 Average hotel
This is an older hotel and it shows somewhat. The bed was comfortable. The location is easy to access however it's not in a nice area.
August 26, 2013
Rated 5.0 out of 5.0 by Brien35 Greta service friendly staff.
We had such a wonderful time during our stay. We will defiantly come back next time.
August 26, 2013
Rated 5.0 out of 5.0 by Lakers24 Great Hotel
My husband works in Corpus Christi and I had to find a hotel for us. After reading the reviews, it was a must try. What an excellent choice! The hotel location was great, rooms were cleaned and well-maintained, bed was comfortable, rooms had updated modern furniture. We loved the balcony too.Also, kudos, to the hotel clerk who recommended a room away from the freeway. The entire staff that we came in contact with were great. They gave us good information and traveling tips. The hot breakfast buffet was outstanding with a variety of selections to choose from was a plus. We would recommend this hotel to anyone. My husband's still marveled about this hotel and is looking forward to me visiting him real soon!
Thanks for your excellent service!
August 24, 2013
Rated 5.0 out of 5.0 by gudu great service
i stayed at this hotel third time in three yrs and everytime it was wonderful experience .staff is courteos,breakfast is great and rooms are comfortable.i can go on and on but in simple this is a very good hotel to stay.if i go to houston again i m staying no where else but this hotel.
August 23, 2013
Rated 5.0 out of 5.0 by Javierr1 Pleasant Hotel
Since wife and I walked inside of the hotel. I was sorpriced by the nice people who work their. The hotel was really clean and quited. I will recommend to all my friends
August 19, 2013
Rated 5.0 out of 5.0 by jbbaby GREAT service!
We stayed one night in one of the pet-friendly rooms and it was a great experience. The front desk staff and managers were very welcoming. The room was on the first floor with easy access outside, which made it great since we were traveling with the dog. However, the proximity of our room to the parking lot and freeway did result in some noise. Overall, it was a great experience and I would definitely stay there again.
August 18, 2013
Rated 5.0 out of 5.0 by AprilD Great hotel great experience.
We liked everything about the hotel: the location, the room, the pricing and services. It is close to Chinatown, Sugar Land and Texas Medical Center. There are also some very good restaurant in walking distance. Some of the staff can speak mandarin and Cantonese and thus very helpful with group. The rooms are huge and beds are comfortable. Highly recommend this hotel.
August 13, 2013
Rated 5.0 out of 5.0 by Brien35 Great hotel stay
Staff was friendly room was just as advertised food was wonderful,.
August 12, 2013
Rated 5.0 out of 5.0 by Travis4877 Great hotel
Always stay here and as allways great was treated great and very clean pool
August 2, 2013
Rated 5.0 out of 5.0 by AprilD Great hotel, great experience and great location.
This is the second time for our group to stay in the hotel. The rooms are very clean and spacious. The furniture is new and the bed is comfy. Breakfast is great. The kids also loved the swimming pool. Staff are very friendly and helpful. The location is perfect too, only a few miles from our host school and there is great Chinese restaurant and some fast food places within walking distance. We definitely will come back next summer.
August 2, 2013
Rated 5.0 out of 5.0 by Thara Best Hotel
I like crown plaza you can upgrade you appliances like microwave. I love this place.
August 1, 2013
Rated 1.0 out of 5.0 by 2525DAN Terrible experience
FIRST ROOM I WAS GIVEN WAS NOT HANDICAPPED AS I HAD REQUESTED.BATHROOM HANDLE BROKEN,CABLE NOT WORKING.I WAS GIVEN A ROOM ON FIRST FLOOR,ROOM SMELLED UGLY,HOUSEKEEPING CALLED TO SPRAY.CABLE NOT WORKING,I THINK I SAW MAINTENENCE MAN MORE THAN MGR.I WAS VERY DISAPPOINTED ,FOR IT BEING A CROWN PLAZA HOTEL.NOT ONLY DID I GET NO POINTS BECAUSE IT WAS A FRIENDS AND FAMILY RATE,BUT I FELT LIKE THIS HOTEL CHAIN LET ME DOWN!!!!!!!!!
August 1, 2013
Rated 3.0 out of 5.0 by MAlmosheigah Not bad
Everything was good, I stayed with you several times before. Only thing I hated this time was a very rude receptionist called Idgar. I was asking about a room and he was talking as if I begging him for a favor
August 1, 2013
Rated 5.0 out of 5.0 Great,Nice Staff,Lovable Experience,relaxing bed
My experience was absolutely great. The food was great, relaxing bed, quiet rooms, and the pool atmosphere was nice. Even though, I was there for a family reunion....I joined the rewards club, because I will definitely be back!!!!
July 28, 2013
Rated 1.0 out of 5.0 by Rowe Poor accomidation
There was a leak from the roof and the best salution was to patch it up with a towel which only lasted five minute of the worker left. when I spoke of it at check out time."The respond was owe really"!
July 27, 2013
Rated 5.0 out of 5.0 by SamyT Very good experience
I just stayed one night, but my experience was great!
When I will return to Houston area this hotel will be my better option.
July 15, 2013
Rated 5.0 out of 5.0 by 9502 I Love This Hotel!!!
Everytime I have been to Houston for the past 8 years I have stayed in the Crowne Plaza Hotel on SW Freeway. The staff is very friendly and courtesy, the food is awesome!!! The rooms are always clean and the beds are super comfortable. This is a very conveint location for shopping, eating and just whatever you want to do. I would highly suggest you try this hotel.... The 8th floor is the quiet zone and it is oh soo quiet and relaxing. The Hotel is safe and when I stay here I have no worries!!
July 11, 2013
Rated 5.0 out of 5.0 by SteveDallas Great service
Friendly staff, all positions. Would recommend to traveling guest.
July 9, 2013
Rated 5.0 out of 5.0 by ssimon12 Nice Hotel
Close to were I needed to be. Comfortable room nice breakfast. Will try and stay here wherever I return to Houston.
June 28, 2013
Rated 5.0 out of 5.0 by Eastvalleygolfer12 Soutwest Houston
Great to find a great location for my needs with an awsome breakfast. Great way to start your day off.
June 17, 2013
Rated 5.0 out of 5.0 by bhaynie Superb 5 Star Hotel
This is third time my wife and I have came back to the Crowne Plaza Suites hotel near Sugarland, and we are more then impressed, but was more amazed this time. From the front desk clerks whom ensured and went out of their way to accommodate to our needs, to the room housekeeper of our room whom made sure our room was kept up daily, from the most delicious and most affordable meals (get all you want buffet breakfast, lunch, and dinner) that the cooks prepared whom and took pride in what they made and look, and a salute to the waiters whose smiles and superb service that made our stay enjoyable during each meal. This hotel was so unique and very clean and comfortable all around and with the staff always there to assist day and night, I would say this hotel is way above 5 star rating than most we have ever stayed at. If you want to find a nice setting even if it was for business or leisure or just to get away for a romantic and relaxing time, this is the place folks. We will definitely come back and would highly recommend to anyone to stay at this superb Crowne Plaza Suites hotel.
June 6, 2013