Crowne Plaza Houston - Near Sugar Land

Hotel Front Desk: 1-713-9950123

Hotel Fax: 1-713-7790703

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

George Bush International Airport (IAH)

- Distance from hotel: 35 MI/ 56.33 KM North East l

- Take JFK Blvd to Sam Houston Tollway(Beltway 8) West. The Sam Houston Tollway will pass three tollboths @$1.25 each, then exit 59(Southwest Freeway) north. Exit S. Gessner and make a u turn at S. Gessner. The hotel is located on your right side.

Houston Hobby Airport (HOU)

- Distance from hotel: 25 MI/ 40.23 KM l

- Exit Airport from Broadway St. and turn left on Airport. Turn left at Telephone rd. Turn right on Sam Houston Tollway(Beltway 8) heading west. Exit 59 north. Exit S. Gessner and Beechnut. Make a u turn at S. Gessner. The hotel is located on your right side

Sugar Land Municipal Airport (SGR)

- Distance from hotel: 7 MI/ 11.27 KM West l

- Complimentary shuttle available

- Take Highway 6 North. Make a right on W Airport Blvd. Drive all the way until Highway 59. Take 59 North. Exit Beechnut and S. Gessner. Make a U turn and we will be on your right side.


- Distance from hotel: 13 MI/ 20.92 KM South West

- Take US 59 South (Victoria). Exist So. Gessner to access road. Drive thru two traffic lights to hotel.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Self-parking only. Parking is free.

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Hotel Highlights

Our hotel highlights include our Sierra Grille, pet friendly, a full service conference facility, lounge, room service, indoor pool, whirlpool, exercise facility, free business center, laundry machines, and dry cleaning.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 254 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Service, amenities, food, and comfort were all great


March 26, 2015


Excellent stay at this hotel, everything was first class

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March 18, 2015

Upon check-in at 3:30 on Sunday, the room to which I was assigned was "still dirty", as was the first room to which I was to be reassigned.
Mold was found on ceiling of shower.
Mold was found under rim of sink.
Had to call twice for towels and facial tissues after 5 PM on Monday evening, after asking for them at 3 PM that same day, finally received them at 5:30 that evening.
After maid service on Tuesday, no washcloths or hand towels were brought to the room, and toilet paper holder was left empty.
Pre-programmed button for front desk gave message of "No longer in service".
TV remotes would not work to turn on the TV or affect the volume, and the TV power button in the bedroom sticks.
Upon attempting to head to my function on Monday morning, I was blocked in by a bus in the parking lot.
Backup from some other toilet into ours.
Curtains and walls in room in poor repair.
Closet door on right side was VERY hard to open.
Procedure relating to "incidentals" charge was not properly explained to me.
Counter to options in book, express checkout was not made available, neither was checkout through the TV.
Upon checkout, not one person asked how my stay was.

Posted by HotelStaff
March 19, 2015
Dear Guest Thank you so much for taking the time to let us know about the problems you faced at the Crowne Plaza Houston Suites during your recent stay with us. I was appalled to hear that you did not receive the quality of service our thousands of loyal guests have come to expect from us. I would like to sincerely apologize for the inconvenience we caused you and like to assure you that what you experienced was certainly an exception rather than the rule. The several situations you described with the various aspects of your stay and lack of prompt service causing you aggravation and discomfort is certainly inexcusable and rest assured, we are taking necessary steps to circumvent this from happening again. Your repeat stay is always our ultimate goal and your business is never taken for granted at our hotel and we certainly appreciate your candid comments, since it is comments such as yours that help us improve our operation and help us see our facility from our guest’s viewpoint, for which we are very grateful. I am confident that your next visit to our Crowne Plaza Suites or an Intercontinental Branded Hotel will be more enjoyable. Sincerely, Michael Udayan General Manager
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Great Visit


March 16, 2015

Good facility that was great for a family get away

Posted by HotelStaff
March 17, 2015
Thank you for taking the time to share your comments with us. We a happy to see your family enjoyed our hotel. We hope to see you again when visiting Houston. Safe Travels. Kareem Settles Front Office Manager
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Nice hotel...


March 12, 2015

It is a nice hotel to stay and rest after a busy business meeting schedule.

Posted by HotelStaff
March 13, 2015
Thank You for sharing your guest experience with us. We are glad you enjoyed your stay. We hope to become your hotel of choice when visiting Houston., We look forward to seeing you again soon. Kareem Settles Front Office Manager
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