Crowne Plaza Houston - Near Sugar Land

Hotel Front Desk: 1-713-9950123

Hotel Fax: 1-713-7790703

Hotel Email: mudayan@innvestment.net

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
George Bush International Airport (IAH)

- Distance from hotel: 35 MI/ 56.33 KM North East l

- Take JFK Blvd to Sam Houston Tollway(Beltway 8) West. The Sam Houston Tollway will pass three tollboths @$1.25 each, then exit 59(Southwest Freeway) north. Exit S. Gessner and make a u turn at S. Gessner. The hotel is located on your right side.

Houston Hobby Airport (HOU)

- Distance from hotel: 25 MI/ 40.23 KM l

- Exit Airport from Broadway St. and turn left on Airport. Turn left at Telephone rd. Turn right on Sam Houston Tollway(Beltway 8) heading west. Exit 59 north. Exit S. Gessner and Beechnut. Make a u turn at S. Gessner. The hotel is located on your right side

Sugar Land Municipal Airport (SGR)

- Distance from hotel: 7 MI/ 11.27 KM West l

- Complimentary shuttle available

- Take Highway 6 North. Make a right on W Airport Blvd. Drive all the way until Highway 59. Take 59 North. Exit Beechnut and S. Gessner. Make a U turn and we will be on your right side.

Train
Amtrak

- Distance from hotel: 13 MI/ 20.92 KM South West

- Take US 59 South (Victoria). Exist So. Gessner to access road. Drive thru two traffic lights to hotel.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Self-parking only. Parking is free.

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Hotel Highlights

Our hotel highlights include our Sierra Grille, pet friendly, a full service conference facility, lounge, room service, indoor pool, whirlpool, exercise facility, free business center, laundry machines, and dry cleaning.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 211 reviews
87%
Recommend This Property
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Ratings Breakdown

211reviews

  • 5 Stars
    140
  • 4 Stars
    35
  • 3 Stars
    16
  • 2 Stars
    8
  • 1 Stars
    12

Not Impressed

By

December 12, 2014

I am not impressed. This was my first Crowne Plaza Suites stay. When I arrived my reservation could not be found, after 5 minutes of discussion between the front desk and manager I was finally given my room. Not a big deal, but a rare and strange occurrence with IHG. The room was a King Executive Suite. It was a huge room, a little too big. The TV in the living area is placed in the corner, off centered from the couch without an option to swing from the wall....useless. The bed linens were clean and fresh and the bed was a terrific sleep. The bathroom was updated and included a jetted tub and standing shower. The room was clean, but I am not a fan of the new trend of housekeeping asking for tips. They include a feedback form, but when filled out they leave it and take the cash. Purpose is clear. I always tip housekeeping, but reduce the tips when they're asked for. I know this is a trend with some chains, but it needs to stop. First time I've seen it with IHG.

Second morning there was no hot water....for nearly 2 hours. Unacceptable. I didn't bother to engage the management, a look on the hotel's website mentioned other occurrences so it is clear the management hasn't addressed this. Any hotel that can't maintain supply of water at 5:45am is clearly outdated.

PROS: Fantastic Wi-Fi, dining, bar, size of rooms
CONS: Hot Water, pushy housekeeping

Posted byHotelStaff
December 15, 2014
Dear Guest Thank you so much for taking the time to write your survey. I was appalled to hear that you did not receive the quality of service thousands of our loyal guests have come to expect from us and would like to assure you that what you experienced was a rare exception rather than the rule. The hot water issue was caused by a power surge that knocked out the booster pump and rest assured, situations such as this is an extremely rare occurrence and was corrected within a couple of hours. While I am glad that you were upgraded to our executive suite at no additional charge, I have shared your comments with our Housekeeping manager for remedy. I am confident that your future stay here or at another one of our Intercontinental hotels will be much more enjoyable. Regards Michael Udayan GM
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Staff.

By

December 08, 2014

club

Once again your staff is your greatest asset here. Extremely helpfull and patient. Jay needs a pat on the back!.

Keep it up!.

Posted byHotelStaff
December 11, 2014
Congrats Jay!! Thank you for sharing your comments of your stay with us. We agree Jay is awesome. We are happy to hear you enjoyed our fantastic staff. We certainly will share you comments with everyone especially Jay. We look forward to serving you in the near future. Front Office Manager Kareem S.
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Great Stay

By

December 05, 2014

club

Great service.
Great Food
Lounge area and service were great as well.
Very clean room with plenty of space.
Wonderful Staff.
I have stayed at this location for business and pleasure.
I plan to stay at this location in the future and have told others about the cleanliness a, service and food.
There is a Salt Grass Restaurant beside this hotel and I chose to eat at the hotel.

Posted byHotelStaff
December 11, 2014
Wow! Thank you for sharing your kind comments with us. We love to hear feedback from our guests. We are glad to see that we exceeded you expectations. We look forward to seeing you soon on your next visit. Front Office Manager Kareem S.
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Great Value

By

December 03, 2014

club

Friendly and a great value.. Close to major freeways. The have a pretty good Gym with dumbells, two treadmill s and an eliptical. 3 TVs.. plenty of fresh towels

Posted byHotelStaff
December 08, 2014
Thank you for sharing your 5 star review with us. We are happy to hear you enjoyed our fitness center. Don't forget to stop by our wellness center located next to the front desk, There is an excellent selection of items available to replenish the body after a long workout. We look forward to serving you again soon. Happy Holidays! Front Office Manager Kareem S.
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