Rated 4.3 out of 5 by 135
Rated 3.0 out of 5.0 by SDURB Very nice hotel, but...
Very nice welcome from the front desk, easy check-in, and pleased to be given a room on the 8th floor, which is designated as a quiet floor for the hotel. Very nice lobby and public spaces, and a nice room. Comfortable furnishings and bed, and easy to control thermostat. Moderate noise from freeway in bedroom. Dined off the Asian menu, and it was good, and reasonably priced. Good business center, and wireless was adequate in room. Area around hotel is not great, but security seemed adequate. So... what's the "but"? At around 5:30 p.m., I was taping a presentation, and was interrupted by dogs barking loudly in the room next door. This is a "pet-friendly" hotel, and the website states that animals are limited to first floor rooms, and I certainly did not expect them on the "quiet" Executive Level floor. I called the front desk, and they were apologetic, and said it would be handled immediately. I left the hotel for a dinner appointment, and was surprised/disappointed when I returned a couple of hours later and (again, while trying to tape part of a presentation) was interrupted by the dogs again. Fortunately, they stopped, but clearly the situation had not been handled by the front desk. Either the pet policy is not being followed, or it is not being enforced. The only other issue during my stay was an overhead vent outside the bathroom which dripped periodically (I assume from either the heavy thunderstorms, or AC condensation). Nice hotel, and good value, but disappointing handling of the dog/noise issue.
July 25, 2014
Rated 5.0 out of 5.0 by RichnDi Comfortable rooms and efficient staff
Only stayed 1 night this visit but have stayed here before.
July 21, 2014
Rated 5.0 out of 5.0 by bunrieu2k Comfortable, nice, quiet and great service
This is my 4th times staying at Crowne Plaza at this location the past 2 years. Great location and comfortable that's what I like about this hotel. BTW, I love the AC unit, it's nice and quiet just like my own home. The bed kind a soft, not my choice but it also comfortable.
July 18, 2014