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Rated 4.6 out of 5 by 26 reviewers.
Rated 5.0 out of 5.0 酒店设施很好,服务也不错 酒店交通很便利,离高速公路口很近。房间景色也很好,正对河。餐饮也不错,尤其是中餐厅,物美价廉。服务员都很热情。 February 28, 2014
Rated 4.0 out of 5.0 by 很新的酒店,适合西递宏村和黄山旅游的周转 因为计划去西递宏村游玩,所以选择了该酒店。杭徽高速自驾交通便利,下高速后很快就到酒店。住了两晚,酒店设施较新,各方面感觉不错。考虑到酒店桌上写着酒店对“细节”的重视,提两个建议:1)自助餐厅早上咖啡提供牛奶,晚上就餐时咖啡不提供牛奶,问了服务员说就是这样安排的,不理解,希望增加。2)酒店后部停车场可以进入酒店,没有任何安防人员,进电梯后不需要插房卡即可到达各个楼层,希望加强权限管理,采取房卡控制楼层。很多皇冠假日酒店都有这样的电梯控制,特别是对于行政楼层的客人。 February 26, 2014
Rated 4.0 out of 5.0 by 家庭亲子游 寒假期间入住的,前厅非常大气,超大超高,旅客不多。总体符合皇冠假日的标准,酒店设施较新,床品质量蛮不错的,缺点是相对房间温度,被褥有点厚。卫生间也比较大,分淋浴房和浴缸。以5星标准早餐品种不算很多。健身和泳池算大的。 February 7, 2014
Rated 4.0 out of 5.0 当地最好的酒店,服务期待成熟 1 环境安逸,大堂气派,客房舒服,健身设备丰富,毫无疑问是当地最好的酒店。 2 员工热情,但服务普遍不成熟不大气,可能是强大的地方文化影响及培训不到位。 2.1 譬如我每天都需要礼宾部约出租车,约车时每一次礼宾员都没有马上去安排车,而是花很长时间解释节日期间约车有多难,要提高费用等等这些事儿,在我催促下才去约车,而每一次也都很快就约到车了。 2.2 又如check in时,前台没有识别出我的白金卡身份,可能是服务生不熟悉系统,后来识别出来了,但服务生虽有道歉,却找了一个瞎掰的理由,说因为我的白金卡身份是才取得的,系统没有及时更新,我马上告诉她,我白金卡好多年了。 2.3 健身中心服务比较糟糕,我每天要去1到2次健身房,曾经有2次在柜台见不到一个服务生。还发现健身房的服务生一直坐着,从不主动站立服务。另外,没有见到健身房服务生在健身区走动,一旦需要服务生协助(如电视、毛巾、水、故障等等),根本无法叫到服务生,我曾经直接给服务生提出过这个问题,但一直没有改善。曾经有一次,我带去放在跑步机上一瓶矿泉水,到第二天我跑步时,竟然还放在那台跑步机上。一些客人跑步时不用耳机听电视,甚至音量开很大,没有见到服务人员劝阻。 2.4 大堂有客人抽烟,没有见到服务人员劝阻。 3 节日期间有专门开房赌博的,影响正常住店客人作息,建议店方予以注意。 4 虽然提出的意见很细很多,但不妨碍这家酒店是当地最好的酒店,只是不希望失却品牌水准。 February 6, 2014
Rated 5.0 out of 5.0 by A warm spring festival in crown plaza hotel We spent a whole night in this hotel to share the spring festival. It was the first car-trip with my parents these years. We ate some local dishes in the hotel and did a swim after dinner. The atmosphere here is warm, and the service was excellent . I like the bed and pillow very much. And the hotel is in the downtown district and not very far away from the yellow mountain. February 6, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet I had a good experience with this stay. Overally, i am satisfied with my stay. The one thing, the rubber foot board in shower room smells bad. November 13, 2013
Rated 5.0 out of 5.0 by Just Excellent! I got a surprise call from the staff of Crowne Plaza Huangshan Yucheng when I was on my way there. The staff wanted to know when I will arrive and wanted to make sure of the room being prepared for me. Well, it does count being a platinum member! Your manager, William; even came to my room once I have checked in just to make sure that fruit basket has been delivered to the room. Really appreciate for his service and concern. The hotel is just gorgeous with its surrounding and clean too. This is a bonus besides the surprise I got from the Yellow mountain which I visited during the weekend. Hope to come back again! November 13, 2013
Rated 4.0 out of 5.0 by Comfortable Comfortable, not bad. Comfortable, not bad. Comfortable, not bad. October 30, 2013
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