Crowne Plaza Cleveland South - Independence

Hotel Front Desk: 1-216-5240700

Hotel Fax: 1-216-5246477

Hotel Email: jschneider@cpclevelandsouth.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Cleveland Hopkins International Airport (CLE)

- Distance from hotel: 12 MI/ 19.31 KM East l

- Complimentary shuttle available

- I-480 East to I-77 South to Exit 155 (Rockside Rd.) Turn right onto Rockside Rd (West). At first light turn left onto Summit Dr. Make immediate left up the driveway. Located up the hill behind the BP Gas Station.

Akron Canton Regional Airport (CAK)

- Distance from hotel: 42 MI/ 67.59 KM North l

- I-77 North to Exit 155 (Rockside Rd.) Turn left onto Rockside Rd (West). At Summit Dr turn left. Make immediate left up the driveway. Located up the hill behind the BP Gas Station.

Train
Amtrak Train

- Distance from hotel: 8 MI/ 12.87 KM North

- Go SW on Cleveland Memorial Shoreway and turn right. Turn right onto East 9th. Merge onto I-77 South. Exit at #155 Rockside Rd. Turn left onto Rockside. At first light turn left onto Summit. Make immediate left into parking lot.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Ample Complimentary Bus Parking

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Hotel Highlights

Our award winning Crowne Plaza Cleveland South Independence offers upscale accommodations with over 10,000 square feet of function space. Our hotel is now outfitted with a brand new FIBER OPTIC service complimentary throughout the hotel.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 273 reviews
82%
Recommend This Property
Read All Reviews

Ratings Breakdown

273reviews

  • 5 Stars
    148
  • 4 Stars
    61
  • 3 Stars
    24
  • 2 Stars
    23
  • 1 Stars
    17

Stained Sheets and snacks left behind

By

16 April 2015

club

Recently stayed for a conference. Went to sleep for the night and noticed 4 or 5 dark sheet stains. I went to put on my shoes and noticed pretzels and unwrapped starburst candies sticking to the floor.

Posted by HotelStaff
18 April 2015
Dear Jen1130: I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you were not satisfied with the cleanliness of the room you received. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to serve you again. Joe Isernia General Manager
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Bad performance Independence

By

16 April 2015

club

The staff seemed to be accommodating, however there were several rooms that had to be re-cleaned in the mid of the evening by security, the rooms were beyond nasty. My room the outer linen was dirty. Even though my bathroom was clean, the condiments were not replaced.

The stay was alright, not perfect!

Posted by HotelStaff
18 April 2015
Dear Phonecall: Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager
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Guest Services

By

15 April 2015

club

There were a lot of Senior's with us. There were not enough bell hops to help them with their luggage. The hotel did not have enough carts for transporting our luggage.

Posted by HotelStaff
17 April 2015
Dear Anonymous: Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We thank you for your candid feedback, and hope that you will choose to stay with us should you visit the area again. Joe Isernia General Manager
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overall positive experience

By

14 April 2015

platinumelite

This was a clean and nice hotel. Parking way out back was not very handy. The room was clean and nice, but a bit dated. front desk staff were very friendly and that was the only interaction we had with any staff.

Posted by HotelStaff
16 April 2015
Dear jrott: Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities. Joe Isernia General Manager
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