Rated 3.7 out of 5 by 70
Rated 5.0 out of 5.0 by Fasteddi Best Hotel in Cleveland
Many thanks to Joe and all his staff for the services they provide to there guests. They make you feel like a special guest each and every time you stay.
December 1, 2013
Rated 5.0 out of 5.0 by Lila1022 Wow
This is the first ever hotel review I've written, but I feel compelled to share my great experience at the crown plaza. I was in town for an interview and staying here removed all of my stress. The friendly staff was more than happy to pick me up from the airport and take me to my interview, with a smile and great conversation. Will, the hotel manager was very accommodating and made me feel at home. My room was impeccable and very nice. I would absolutely recommend this hotel to my closest friends and would stay here again.
November 30, 2013
Rated 1.0 out of 5.0 by Kaz23 Dirty sheets!&
We stayed on nov, 19 ,2013 . Upon arrival I called down to front desk because our toilet wouldn't flush properly and our blankets and sheets had stains . They said someone would come up the maintence man was rude he did nothing and no one changed our sheets.i was very disappointed we had a long day at the Cleveland clinic and had to sleep in a dirty bed!
November 23, 2013
Rated 5.0 out of 5.0 by opsan This is a terrific property
The property is well-kept, well-staffed and provided a memorable experience. I am fortunate enough to be platinum, so was granted entry to the club room for a morning nosh and an evening beer (right after my workout .. HEAVEN). The staff is attentive and genuinely enjoys this property. Aura (the restaurant) has some creative choices on the menu, and I truly enjoyed Aitch in the bar after dinner. This property is a don't miss if you an work it into your travel plans.
November 20, 2013
Rated 2.0 out of 5.0 by t3hcr4zyc4t the only thing good was the aromatic sleep aid
I was forced to stay here after my first three choices were booked for that week, and let me tell you I won't ever miss reserving again because I don't want to have to stay here again. On the up side the amount of electrical outlets in the room was nice and the aromatic sleep aid for my weary travel hardened self was nice, but there was just not enough pros to outweigh the cons.
November 19, 2013
Rated 3.0 out of 5.0 by JCJV Shoes
I went to a wedding 11/9/13. Came back to hotel at 12:45 am with a few people. I took off my shoes and they got kicked under the bed. I left them there when I left the hotel. I called twice and nothing , not found. I checked everywhere else. On Wednesday I went to Crown Plaza and talked to the manager. She stated she would look under the bed and call me back.. Three hours later they called me back and had my shoes. I do not know whether to complain or congradulate them.
November 13, 2013
Rated 2.0 out of 5.0 by thisnicknamewasnottaken Shuttle Misinformation
I booked this hotel specifically because I had an appt. at the main campus of the Cleveland Clinic and was told that the shuttle could take me there. It was very clear in the conversation that we were both talking about the main campus. Once we arrived, we were told that the shuttle would not take us to the main campus but only to the nearby campus. In the morning, I spoke with the shuttle driver and it was obvious that many other patrons had been given the same false information. Thankfully, we had the use of a car and were able to work out the logistics of getting me to the clinic while my husband took a conference call. I recommend to this hotel that they expand their shuttle boundaries to the main campus. With the closure of the guest house at the main campus, people will be looking for alternative hotels. After this experience, I do not see it as an alternative. Minimally, the staff all need to be clear and consistent about the shuttle boundaries. As IHG Rewards members we were upgraded to a better room without requesting it, so that was a plus.
November 11, 2013
Rated 3.0 out of 5.0 by tomatoseed Staffs are very nice
The staffs are very nice and helpful. However, the room is disappointed. I found out that my blanket has multiple bloody spots!!! But it was 1130 in the evening, and I could not afford to call house keeping and wait. But it was very gross. I slept without blanket.
November 9, 2013