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Rated 3.9 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Clean and affordable. This hotel is the best I have stayed in. The room is nice and clean, and the staff was friendly. I m not a morning person, so I m glad I got to stay till noon. I will be back. July 17, 2014
Rated 3.0 out of 5.0 by Service inconsistent Rooms decent. Had a good experience in the lounge after work, although did not get the free drink that was advertised with my room rate. Service inconsistent at this hotel, they seem to busy to care for the most part. July 15, 2014
Rated 2.0 out of 5.0 by Good location, needs updated Hotel is in a good location, off the interstate and up on a hill, away from the roadway. Only 10-15 minutes from Cleveland downtown. It is old, somewhat run down, needs updated. The walls are too thin, I could hear everything in the other room. A couple in there were arguing all night, so I could not sleep well. I probably won't stay there again, I only booked there because the Holiday Inn across the street was full. July 14, 2014
Rated 2.0 out of 5.0 by needed a remodel 10 years ago The hotel looked and felt old and in bad need of a remodel. The shower was disgusting it took a minute and half to run out the rust colored water and then the tub needed cleaned and the shower head was just over five foot tall and way to low had to crouch to use and after wards you just felt dirty. July 11, 2014
Rated 5.0 out of 5.0 by Beautiful hotel Beautiful hotel, clean and very nice people here. Close to Cleveland Clinic where we had an appointement. July 11, 2014
Rated 1.0 out of 5.0 by Nice hotel; HORRIBLE BEDS! This hotel was attractive, clean, and quiet with NO TRAFFIC NOISE from outside, and there was no noise or loud activity outside our door which is a plus for any hotel. The toilet in our room barely flushed with need to hold down the toilet handle until the bowl completely drained in order to flush the toilet. Bathrooms very, very small, but were clean...no ceiling vent fans in bathroom. My main concern, and this is a big one if you have back issues, was the bed which ruined our entire stay. If you have back issues, need a firm bed, avoid this hotel!!! Were it not for the awful beds which ruined our stay, I could easily give this hotel a far better rating. Victor who worked the front desk was pleasant and personable. We would have tried the hotel restaurant but when we arrived about 1 PM there were no staff availble and none to be located so we left the grounds and went to a public restaurant. The hotel is relatively accessible to Cleveland Clinic and the drive even in morning traffic was not at all bad. July 4, 2014
Rated 5.0 out of 5.0 by Great Experience We were greeted by such pleasant and helpful staff. They wanted to do all they could to accommodate us and make our stay a pleasant one. Our room was very clean and that is top priority to us and the bed and bedding were amazing. The large flat screen TV was a bonus as well. Enjoying the nice comfortable house robes as I used the sleep aromatherapy was addicting. I have to now find a way to have those packets sent to my home! We enjoyed the pool so very much. The temperature was perfect. It was raining outdoors but it was like heaven in the heated indoor pool. With my health conditions it was very soothing and relaxing. I can't say enough about the amenities offered. The food was delicious and the staff were so kind. Thank You for an enjoyable experience. We will be back for sure. July 3, 2014
Rated 3.0 out of 5.0 by Refrigerator We requested a refrigerator and got the surprise of our life. Opened the fridge and it stunk and was molded. It bothered us that this wasn't even checked before bringing it to our room. I also had to report that the bathrooms were a mess in the banquet area. July 2, 2014
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