Rated 2.0 out of 5.0 by WTHECK NOT THE CROWNE PLAZA QUALITY
The location of the hotel to the highway and downtown was good. Other then this my experience was mediocre at best. I would not consider this to be a 3-1/2 star hotel maybe 2 stars. The hallways and rooms are dimly lit. The decor needs to be updated. The pool closes at 10:00 instead of some the other pools in the area stayed open till midnight. The 2nd night of our stay there was a bug in my bed and I called the front desk, not knowing the type I took a picture to show. A gentlemen from housekeeping came up and asked "what do you want me to do about it? We don't have any rooms left so the only thing I can do is change the bedding". I was not asking for a hand out or a freebie. I have worked in the customer service industry in the past and understand this is the norm for some customers but I do not believe every person should be automically viewed this way because they have an issue. Also, when I checked in I was offered a room on the 1st floor, and I asked to not be on the 1st floor. I was asked me if I were a Priority Member and when I said no they told me they only had one room left which was on the 2nd floor. I'm assuming if I had paid more for the room or a Priority Club Member I would have gotten a better room. I would not recommend this hotel to anyone in the future.
March 12, 2013
Rated 5.0 out of 5.0 by IndyBlueCrew Always a great experience!
As I've stated before, this is one of the most consistently friendly, efficient, clean, and enjoyable hotel experiences I ever have, and I travel a lot. The staff is attentive and friendly, and everything else about the place is wonderful.
Keep up the good work!
March 3, 2013
Rated 5.0 out of 5.0 by MJ1957 Excellent Staff
The people/staff are excellent, perhaps the best I have encountered at any hotel property in the last five years.
February 27, 2013
Rated 4.0 out of 5.0 by mlkslk Nice hotel. Good service. Heating system is too extreme.
I stay frequently at CRowne for business. Good service, especially like the VIP treatment on 5th floor breakfast (Sandy gives great customer service). Room is nice, however the heating system in room is loud and inconsistent in temperature. Wall temp is several degrees higher than actual room temp. It turns off and on throughout the night, disburbing sleep. Otherwise, good place.
February 10, 2013
Rated 5.0 out of 5.0 by DeannaM85 Great location, great staff!
This hotel was very clean, friendly staff. It is right by the highway and tons of restaurants. Very convenient. Would recommend to anyone!
February 5, 2013
Rated 5.0 out of 5.0 by Mystery Wonderful Stay
I enjoyed my time here. Comfortable bed, friendly staff.
February 4, 2013
Rated 3.0 out of 5.0 by mlkslk Stay here often
Overall this property is good for the money. Heat and a/c in the room is extremely noisy every time it comes on. Also, for priority club members we wish breakfast was included on weekends since our business includes weekday and weekend stays often.
February 1, 2013
Rated 4.0 out of 5.0 by peggy2574 priorty club member upgrades
I went the week before christmas and the place was pretty empty so they did not have the top floor open for platinum club members no special services were given I felt I shoul of at least recieved a vocuher for a drink for each night I was staying there. Other then that the place was excellent
January 2, 2013
Rated 5.0 out of 5.0 by Andras5 Beautiful hotel, wonder staff, great food! Very clean!
I stayed at this hotel after the heat broke in our home. My wife and I had a horrific day of failed attempts to get our furnace repaired and were freezing hen we arrived at the hotel.
Right from the beginning our experience was great. The front desk staff was friendly and efficient at check in. They told us that the restaurant was serving complimentary coffee so we could warm up and the bellman took our luggage to our room for us so we could get some. The room was very clean and you could tell it was recently renovated, carpet was fresh, comforters were new.
We ate dinner in the restaurant, Rib eye steak was cooked to perfection, the soup was delicious. The lounge stays open late for drinks, which was great for is after the day we had.
At check out, the staff was just as friendly at check out. The manager of the hotel was assisting with check outs and asking how our stay was. This is something I rarely have seen. The staff is very caring.
Overall, we would return to this hotel again for sure.
December 31, 2012
Rated 4.0 out of 5.0 by Falcon13 Fantastic employees & atmosphere
Highly recommend the Crowne Plaza - Independence ... Very friendly & helpful staff. Super clean rooms and good selection of tasty food in restaurant.
December 10, 2012
Rated 4.0 out of 5.0 by dust22 Great Staff and Exercise Room
I enjoyed my stay! The staff was great and the room was nice. However, there was a spot light right outside my room and the thick curtains wouldn't close to block it out. Otherwise everything was great. I loved the exercise room, great amenity.
November 22, 2012
Rated 5.0 out of 5.0 by cindyn Amazing service and friendly staff
Thank-You Crown Plaza for a wonderful stay. You made sure everything was taken care of and were friendly everytime we needed something. I will definatly be staying with you for all of my future stays in the Cleveland area.
October 18, 2012
Rated 1.0 out of 5.0 by Jerry41 Not handicap friendly, poor housekeeping service.
Stay away from this hotel if you are the least bit physically challenged:
1. Our "handicap accessible" room was one of the most remote from the elevator, at the end of a long hallway.
2. My wife uses a motorized wheelchair. The oversized furniture in the small room prevented her from moving around in the room and from accessing the left side of the bed. We ended up sleeping "head to toe".
3. She is paralyzed on the left side and needs right side grab bars on the commode. There were no right side grab bars on the commode in our room nor on the ladies' room in the lobby.
4. I have arthritic knees and walk with a cane. The handicap parking is located remotely from the front entrance and up a steep hill. I accessed it with great difficulty.
5. We left our room at 11:00 am and advised the maid that the room was empty. Upon returning at 6:00 pm. found the room was not made. After two calls to the front desk, housekeeping finally responded at 7:00 pm.
October 13, 2012