Rated 3.8 out of 5 by 83
Rated 4.0 out of 5.0 by mindy66 soap and shampoo smells bad
The room and staff was great, the atmosphere was wonderful, and our room was very comfortable. But, was really disappointed in the smell of the soap and the shampoo. I could still smell it on me at the end of the day. I would, still, stay again and would recommend my friends and family. I would just bring my own soap and shampoo.
April 5, 2013
Rated 5.0 out of 5.0 by Chook371 Best People On Earth
Just want to let everyone know how special the staff makes you feel and the reason I keep booking my stays at this property. Everyone goes out of there way to make your stay comfortable and enjoyable. I have met so many nice people there and it is a pleasure to enjoy there company. They give you a warm greeting when you check in and are helpful in any way possible. The dining staff does there best to make every meal memorable.
The rooms are very clean and organized with plenty of towels and comfortable beds. I am always pleased with the service I recieve and I have always felt special when I stay here.
March 31, 2013
Rated 5.0 out of 5.0 by OldGuy69 Nice property & GREAT staff.
Recent updates to the rooms have been great, expecially to the bedding.
All staff have been accomodating and very friendly.
High cudos to Michael and Sandra for their professional service in the conceirge room.
I much prefer the CP in Independance compared with the Holiday Inn across the street.
Keep up the great work.
March 21, 2013
Rated 3.0 out of 5.0 by pearlite Not satisfied. Would not stay here again.
Handicapped accessible room on the third floor, Room 328, could not have been in an a more inconvenient location. Room conversion looked like an afterthought.. Bar behind the toilet was useless. Why would you not have accessible rooms closer to the elevator and/or on lower floors ?
Heat was very difficult to control. Window was not properly insulated allowing constant flow of cold air.
Housekeeping extremely slow to respond to requests for proper supply of towels and wash clothes hours after room had been serviced.
March 18, 2013
Rated 2.0 out of 5.0 by WTHECK NOT THE CROWNE PLAZA QUALITY
The location of the hotel to the highway and downtown was good. Other then this my experience was mediocre at best. I would not consider this to be a 3-1/2 star hotel maybe 2 stars. The hallways and rooms are dimly lit. The decor needs to be updated. The pool closes at 10:00 instead of some the other pools in the area stayed open till midnight. The 2nd night of our stay there was a bug in my bed and I called the front desk, not knowing the type I took a picture to show. A gentlemen from housekeeping came up and asked "what do you want me to do about it? We don't have any rooms left so the only thing I can do is change the bedding". I was not asking for a hand out or a freebie. I have worked in the customer service industry in the past and understand this is the norm for some customers but I do not believe every person should be automically viewed this way because they have an issue. Also, when I checked in I was offered a room on the 1st floor, and I asked to not be on the 1st floor. I was asked me if I were a Priority Member and when I said no they told me they only had one room left which was on the 2nd floor. I'm assuming if I had paid more for the room or a Priority Club Member I would have gotten a better room. I would not recommend this hotel to anyone in the future.
March 12, 2013
Rated 5.0 out of 5.0 by IndyBlueCrew Always a great experience!
As I've stated before, this is one of the most consistently friendly, efficient, clean, and enjoyable hotel experiences I ever have, and I travel a lot. The staff is attentive and friendly, and everything else about the place is wonderful.
Keep up the good work!
March 3, 2013
Rated 5.0 out of 5.0 by MJ1957 Excellent Staff
The people/staff are excellent, perhaps the best I have encountered at any hotel property in the last five years.
February 27, 2013
Rated 4.0 out of 5.0 by mlkslk Nice hotel. Good service. Heating system is too extreme.
I stay frequently at CRowne for business. Good service, especially like the VIP treatment on 5th floor breakfast (Sandy gives great customer service). Room is nice, however the heating system in room is loud and inconsistent in temperature. Wall temp is several degrees higher than actual room temp. It turns off and on throughout the night, disburbing sleep. Otherwise, good place.
February 10, 2013
Rated 5.0 out of 5.0 by Mystery Wonderful Stay
I enjoyed my time here. Comfortable bed, friendly staff.
February 4, 2013
Rated 3.0 out of 5.0 by mlkslk Stay here often
Overall this property is good for the money. Heat and a/c in the room is extremely noisy every time it comes on. Also, for priority club members we wish breakfast was included on weekends since our business includes weekday and weekend stays often.
February 1, 2013
Rated 4.0 out of 5.0 by peggy2574 priorty club member upgrades
I went the week before christmas and the place was pretty empty so they did not have the top floor open for platinum club members no special services were given I felt I shoul of at least recieved a vocuher for a drink for each night I was staying there. Other then that the place was excellent
January 2, 2013
Rated 4.0 out of 5.0 by Falcon13 Fantastic employees & atmosphere
Highly recommend the Crowne Plaza - Independence ... Very friendly & helpful staff. Super clean rooms and good selection of tasty food in restaurant.
December 10, 2012
Rated 4.0 out of 5.0 by dust22 Great Staff and Exercise Room
I enjoyed my stay! The staff was great and the room was nice. However, there was a spot light right outside my room and the thick curtains wouldn't close to block it out. Otherwise everything was great. I loved the exercise room, great amenity.
November 22, 2012
Rated 5.0 out of 5.0 by cindyn Amazing service and friendly staff
Thank-You Crown Plaza for a wonderful stay. You made sure everything was taken care of and were friendly everytime we needed something. I will definatly be staying with you for all of my future stays in the Cleveland area.
October 18, 2012
Rated 1.0 out of 5.0 by Jerry41 Not handicap friendly, poor housekeeping service.
Stay away from this hotel if you are the least bit physically challenged:
1. Our "handicap accessible" room was one of the most remote from the elevator, at the end of a long hallway.
2. My wife uses a motorized wheelchair. The oversized furniture in the small room prevented her from moving around in the room and from accessing the left side of the bed. We ended up sleeping "head to toe".
3. She is paralyzed on the left side and needs right side grab bars on the commode. There were no right side grab bars on the commode in our room nor on the ladies' room in the lobby.
4. I have arthritic knees and walk with a cane. The handicap parking is located remotely from the front entrance and up a steep hill. I accessed it with great difficulty.
5. We left our room at 11:00 am and advised the maid that the room was empty. Upon returning at 6:00 pm. found the room was not made. After two calls to the front desk, housekeeping finally responded at 7:00 pm.
October 13, 2012