Rated 3.9 out of 5 by 98
Rated 3.0 out of 5.0 by unhappywrestlingfamily6 Comfortable but disappointing
A year ago almost to the key my family stayed here as we have the past 5 years about 2 times each year and loved it. There was the pool and hot tub. However, this year I didn't read the hotel information but was sad to see the hot tub gone. The hot tub was there to warm us all up from the pool and open air. We noticed that since the hot tub is gone the pool was warmer but still real cold when we got out of the pool. We asked what happened to hot tub and was told since it was handicap accessible they had to get rid of it but most hotels are the same way. Unfortunately we have reservations in another week again otherwise we would switch hotels. This will be the last year we stay here even if our wrestling club decides to stay here. The kids use to love running around and playing hotel tag or search for clues during our club party. Things won't be the same. If you don't care about hot tub or keeping warm after the pool this is a good hotel. White pillows were a little uncomfortable.
February 26, 2014
Rated 4.0 out of 5.0 by Pete88 Van service from airport needs attention
Waited 45 minutes for the courtesy van to hotel. Pickup instructions were confusing and van was generic with a very small sign in the front window. As a result, the van came and went without us. When we called again to check on it's status, we were told we had to wait another 20 minutes... The staff was nice, but young and probably did the best they could for the training that they had.... Room service was very good...
February 23, 2014
Rated 4.0 out of 5.0 by traveling poet Shower and Heat/ Air conditioning
I like the customer service and friendly staff however I would suggest the hotel install shower curtains that are the same size as the shower bars. I would also suggest the hotel invest in insulated curtains or improve the heating/air conditioning systems in the rooms. I have stayed at this location 3 times and the same issues with each different room.
February 21, 2014
Rated 3.0 out of 5.0 by rrhart Cold and disappointing
We have stayed here before and it has the potential for being a good hotel. The staff was excellent, for the most part. The rooms and hallways were clean. When we checked in we were upgraded to the Executive Club level because of my Platinum status. In the hotel web page and in the book in the room it said dinner snacks and continental breakfast were provided. We also knew this from previous stays, But when we got to the club room, that was not the case. When we checked at the desk they said it was discontinued because of "remodeling", although we saw no evidence of remodeling. Our room was decent and could have been comfortable, although the lighting in the bathroom was lacking. But because it was very cold outside and one wall was all windows, it was very cold in the room. After trying to adjust the thermostat without success, we called the desk and a maintenance person came to the room and worked on the unit. After a second try, it was pointed out that the air duct was just above the thermostat, and this was a bad design as it shuts off the heat before the room gets warm. After setting it very high and rolling up the comforter and laying it along the base of the drape on the window, to keep the cold air from flowing in, we were finally able to warm up the room. We found the parking was a problem. The snow made parking difficult enough, but this is a park and ride location for the airport and the lot was almost full of snow covered cars, and most of them were in the front or in the closer locations. That required guests to search for a spot and sometimes find them only at some distance. It appeared that the parking was not regulated in any way, making parking difficult for guests. As stated, the hotel has potential. And the problems we encountered were more of a management or a design problem. We will probably return someday and hope the problems are corrected. And also hope it is warmer outside.
February 14, 2014
Rated 3.0 out of 5.0 by Jacg by old airport
It is very frustrating to stay at this hotel because it is by the old Indy airport, not the new airport. That means it is by the FedEx hub, so flights occur all night. They provide earplugs but it isn't enough to drown the sounds of the jets.
The staff is very nice and accommodating but the hotel is laid out in an unusual pattern. if your room is in the back of the hotel, you have to use a hotel in the back of the hotel. Hallways do not all connect.
February 12, 2014
Rated 5.0 out of 5.0 by KJS6 Great every time
I always like to end my stay in Indy at the CR. Relaxing, easy and stress less every time.
February 10, 2014
Rated 5.0 out of 5.0 by Clydesdale Happy Desk Service
So helpful-great food also. The shuttle service to the terminal was punctual and the driver was helpful.
January 30, 2014
Rated 3.0 out of 5.0 by DeannS bed comfortable
Bed was comfortable but there wee bugs in the room & the room andhotel wad very cold. I turned the heat up to 85 in my room and still was cold. Was not happy about how cold and bugs in room.. I also didn't receive my priority club package when I checked in.
January 16, 2014