Rated 3.9 out of 5 by 98
Rated 3.0 out of 5.0 Returning to horrible weather
We have stayed many times at the Crown Plaza and always have had great service. I understand that the weather was bad, but the first thing was we had to wait 1/2 hour on the shuttle. It was only 7 degrees and we had a four month old infant with us. Then when we got to the hotel, we had reserved a suite with two beds as we had our daughter, son-in-law and grandchild with us. They had given our room away (and we were not late in checking in.) So, we ended up paying for two rooms as we didn't want our family to sleep on a sofa pull out bed as they had a long way to travel the next day. Didn't like having to pay for two rooms.
The rooms were cold as the air conditioning was on the in the rooms (remember it was 7 degrees).
They kept the restaurant open late so we could get something to eat. We appreciated that, immensely. When asking for things needed, they delivered immediately with a smile.
January 13, 2014
Rated 1.0 out of 5.0 by Mo mo Frozen. Forty Below Wind Chill
We had snow inside our room on the window ledge. Due to the extremely cold temperatures our room remained cold the entire time. However the staff provided extra blankets and I believe did their best under the conditions.
A fine hotel in need of new windows.
Otherwise our stay went well.
January 12, 2014
Rated 5.0 out of 5.0 by Mee52 Great overall experience
My wife and I planned to only stay at Crowne Plaza because of its proximity to the airport and its shuttle service. But, when we arrived, we were very surprised and impressed by the spacious and well-appointed lobby and interior of the hotel. When we got to our room, it was very comfortable and was much nicer than we had anticipated. We would definitely recommend it and will stay there again when we need to be close to the Indianapolis airport. Thanks for the great experience and friendly staff!
January 2, 2014
Rated 4.0 out of 5.0 by Family stay Clean and pleasant
The staff were friendly, the hotel itself was beautiful. The room was clean and well-stocked with comfort items. I especially appreciated the small coffee pot in room. Overall a good experience. My only complaint is the bed sheets: they were not soft. Made a distracting crunchy noise and felt like sandpaper. Too much starch maybe?
December 31, 2013
Rated 5.0 out of 5.0 by TerryOC My favorite IHG property
I stay at dozens of different Holiday Inns each year and always look forward to Indianapolis and a stay at the Crowne Plaza - Airport. I usually receive an upgraded room and find them to be a comfortable environment for completing paperwork before dinner in the lounge. This is one of the more enjoyable hotel lounges due to the servers and the eclectic group of travelers. Good menu, good food and good times and memories. The Executive Lounge is also a comfortable place for a late night snack and cold or hot beverage.
Great value at a reasonable cost on the hotel circuit.
December 21, 2013
Rated 5.0 out of 5.0 by Birthday1211 Staff Goes Above and Beyond
Business travel on your birthday is rarely enjoyable. Upon check-in, the subject of it being my birthday came up. The front desk clerk recommended the hotel restaurant would likely give me a free dessert if I chose to dine there. I declined and went to my room. Ten minutes later, I was pleasantly surprised when the Night Manager, Brandy, showed up at my door with a beautifully decorated plate of chocolate cake!! Thanks for brightening my day.
December 17, 2013
Rated 3.0 out of 5.0 by Kenny1516 OK Experience
Overall the experience was OK. I stayed 2 weekend nights for a downtown event. The immediate area does not offer any quality restaurants/nightlife. The accessibility to downtown was very convenient though.
A couple things to consider: 1. The onsite restaurant/bar are both expensive and close early. The food is good, but not to the quality you would expect with the pricing. 2. The shower head in our suite wasn't very tall. Standing at 6'0, the shower head was level with my throat.
The staff was very nice. I was not informed of incidental charges prior to arriving. A fee per night was put on my card. I checked out 3 nights ago and it hasn't been refunded yet.
December 11, 2013
Rated 5.0 out of 5.0 by Happycamper025 Awesome
Good stuff, keep up the good work. I am an IHG MEMBER FOR LIFE
December 5, 2013
Rated 5.0 out of 5.0 by Hooligan29 BEST IHG HOTEL EVER
Sorry it was a brief stay. It was the best IHG Hotel I ever stayed in (including Hotel Indigo). They certainly know how to take care of guests and get them back. I will be there the next time my travels take me to Indianapolis.
November 23, 2013
Rated 5.0 out of 5.0 by Chjeje Exceptional Staff and very comfortable beds. Loved the bathroom.
Had an absolute wonderful stay. Hotel is unique with inside balconies with awesome view and multi floor lounge areas. Exceptional staff was even able to retrieve forgotten items and ship to my home. Will definitely stay here from now on when visiting Indianapolis.
November 19, 2013
Rated 5.0 out of 5.0 by Mike219 Grat airport hotel!
Staff was very helpful. Rooms were very quiet for an airport hotel.
November 10, 2013
Rated 5.0 out of 5.0 by Fleettrainner Nice room Love the Pillows
I came to the hotel to do a 3 day training for 16 of my customers. The hotel staff were invisible during the training, and the refreshing the banquet room was done in a timely fashion. There was no interruptions during class by the hotel staff, as it should be.
The Sleeping room was very comfortable and the front desk staff friendly and helpful.
October 28, 2013
Rated 5.0 out of 5.0 by hazelsadventures Great little Gem
This hotel was wonderful. It is only 10 mins. from the city and has easy access to the freeways. It also has a fabulous staff. We arrived late the first night and the food in the on site restaurant was very good. The quick muffins and fresh scones in the a.m. were great.
We really enjoyed our stay here!
October 23, 2013
Rated 4.0 out of 5.0 by SemperFi65 Nice Place, but not ParkNFly
Crowne Plaza was a very nice hotel, but the internet leads you to believe it is a ParkNFly. A ParkNFly hotel lets you leave your car in the lot if you either stay when you are leaving or coming back. Crowne Plaza told us after we got there that it was $35 per day and the is what they charged. You can park at the airport for less. I recommend this hotel if you are not using it to leave your car while away.
October 22, 2013
Rated 2.0 out of 5.0 by georgiolv Excessive noise from aircraft landing at night
Everything about the hotel would be great except for the aircraft noise from landing aircraft at night. There is a big FEDEX base at Indy and the planes land and take off all night long right over the hotel. The almost continuous noise didn't allow sleep until after 3 AM. Restaurant and lounge were very nice. Don't stay here if you want a good night's rest.
October 21, 2013
Rated 5.0 out of 5.0 by Lizbet So near to the Airport but hardly noticed the noise.
When I saw how near it was to the airport my concern was that I would hear planes all the time. I noticed the sound of in coming planes now and then but not often and it wasn't overly loud when I did hear them. Nice staff and very helpful.
October 14, 2013
Rated 5.0 out of 5.0 by Gary012 Gary 012
As usual, our stay at the Crowne Plaza was wonderful. From the very beginning of our check in to the very end of our check out every thing was perfect, as usual. We look forward to our return in Dec. See you then.
October 5, 2013
Rated 5.0 out of 5.0 by Bill4704 First Class is a normal operating procedure!
From the very first welcoming to the conclusion of our two night's stay, everything was typically First Class!
The manager stepped in right away to "fix" a rather difficult issue upon arrival, and she just did a perfect job proving to us (once again) that this particular Crowne Plaza Hotel remains totally "CUSTOMER DRIVEN"!
September 25, 2013
Rated 5.0 out of 5.0 by mick65 Great hotel
The hotel was great. The service was exceptional. The facility was clean and comfortable. And even thought it was near the airport it was quiet. I highly recommend this hotel.
September 23, 2013
Rated 2.0 out of 5.0 by teamroller No hot tub!
We stayed here last year and enjoyed the service and ammenities. We came back this summer and found the hot tub was filled w/ cement and no longer available, this is a huge issue for our family as I pick hotels based on pools and hot tubs. I reserved adjoining rooms for our family of 5. They told us we couldn't get them, but could have two room across the hall from each other, I insisited and what do you know, they had two "open up"! Then the room key didn't work. Then the last day of our stay, sunday night, we get back to the room and keys didn't work again! To top it off they had a wedding take place in the lobby on Sat afternoon so you couldn't use the lobby all day!
September 19, 2013
Rated 2.0 out of 5.0 by loureys77 Disapointed stay.
I was disapointed when I check in and ask the receptionist to add my company's coparate fare, she said it was too late to make changes since I prepaid for my weekly stay. No microwave and fridge in the room was also disapointing. I also didn't receive a USA Today newspaper by my door during my entire stay unlike previous stays at this hotlel. No free drink coupons for the lobby bar for Priority Club Members.
September 12, 2013
Rated 5.0 out of 5.0 by NA1111111 GREAT SERVICE
I greatly appreciate how my wife and I were treated at the Crowne Plaza Indy airport. The staff was friendly and made us feel special. I especially thank the maintenance associate who helped me start my car the next morning! Excellent service.
September 10, 2013
Rated 5.0 out of 5.0 by Jenniree10 Very Clean; Excellent service!
I would definitely recommend this hotel. Staff was very courteous and helpful. We had questions about directions and places to eat. They were answered completely, even so much as to write down addresses so we could use then in our car for directions. The room was clean and smelled clean as well; not musty or old. We will stay here again should we make the same trip in the future.
September 5, 2013
Rated 5.0 out of 5.0 by Holistic Super friendly staff
Friendly staff and fast service...great for airport location
August 28, 2013
Rated 4.0 out of 5.0 by PM726 August 2013 --- IND Crowne Plaza Airport
This is an older building. Originally it was a Holiday Inn that has been upgraded to a Crowne Plaza. While the room was nicely furnished it was terribly cramped. The bathroom was extremely small. So small that one needed to step out into the hall to change one's mind! The tub faucet dripped and could not be totally turned off without an extreme amount of force.
The swimming pool is in the open atrium; therefore, the pool smell is everywhere. There is no hot-tub. One can see where the tub once was, but now it has been filled in.
The restaurant for breakfast was very nice. The buffett had hot alternatives and a lot of variety. A chef was available to make custom egg dishes.
The hotel staff that looked after all of our business events could not have been kinder. The staff took care of every need just as we had requested. The staff gets an A+; the facility a B-.
August 28, 2013
Rated 4.0 out of 5.0 by LPbeach convenient, quiet airport hotel
The Crowne Plaza near the Indianapolis airport works out great when you have early flights and wish to return your car the night before. They have shuttles that run every 30 minutes and the staff are freindly and helpful.
August 24, 2013
Rated 5.0 out of 5.0 by ItsDaDoc Excellent Experience with Great Service!!!
This was a great hotel. The rooms are clean and the staff is excellent. I really enjoyed being on the Executive Level!! I will only stay on this level on my next stay. I will be back...really soon!!
August 16, 2013
Rated 5.0 out of 5.0 by star6443 Beautiful and comfortable
Excellent Atmosphere, beautiful comfy king room with lots of extras. Check in staff was limited to one person, not nearly enough for such a large sold out facility. Also the banquet staff was attentive and food was above average.
August 16, 2013
Rated 5.0 out of 5.0 by Honney Excellent place to stay
Everything about this Crowne Plaza shouts comfort.
The rooms are squeaky clean. The beds and pillows are heavenly. The staff was great. I would recommend the Crowne Plaza to anyone wanting a great place to stay. Hope we can return soon.
August 16, 2013
Rated 4.0 out of 5.0 by kid67 room was great
food poor and costly, bar was too costly wanted to have a beer with the truckers gathering; but at your prices we had to leave
August 16, 2013