Rated 3.9 out of 5 by 82
Rated 1.0 out of 5.0 by LY62 Overnight
Facility had a Christmas party on this particular night. Fights were reported in hallway and rooms. Police were called to retain order. My room, on the 5th floor offered no relief. I had to call security after midnight and ask them to control guest on 5th floor. I received no rest at this location, which is why I stayed there.
December 15, 2012
Rated 3.0 out of 5.0 by FootballFan1 BIg Ten Championship Stay
I would have to say that they could have done a better job of informing us on the specifics on checking-in. We called the day prior, being told that we would be able to be checked in before the normal check-in time. We arrived after 1pm, and we were told that the rooms were not available until after 3pm. This messed up our schedule, as we wanted to get downtown as quickly as possible. Plus, we had to check-in after we went to the game, which didn't end until well after midnight (8pm game). Better guest service is recommended in the future!
December 7, 2012
Rated 4.0 out of 5.0 by farmgirl Sleeptime amenities
Usually when I spend one night in a hotel room I don't sleep as soundly as I do at home. Just as I was about to turn off the light I noticed the little package containing three aroma therapy packets and sprays. Put one on my face, one on my legs and feet and sprayed the other all over (just following directions).
I was out like a light and slept very soundly the whole night...very comfortable bed helped, too.
I wish I could get the same package to use every night at home!
December 7, 2012
Rated 1.0 out of 5.0 by rtoneill Poor for Priority Club members
Most Crowne Plaza Hotels I use have a hosted hospitality time in the evening and a hot breakfast. Not here. Very poor. Crackers and chips in the evening, cold cereal in the morning, and the coffee machine broke both mornings I was there. In addition, I was never asked how my stay was.
December 6, 2012
Rated 3.0 out of 5.0 by CJ43 Comfortable bed
Our stay was fine. I was disappointed in housekeeping, but the rest of the staff was very friendly and helpful. Be prepared for the airplane noise. Pool and spa were very nice.
December 4, 2012
Rated 5.0 out of 5.0 by Nikki21 Best hotel in the area
This is the best hotel in the area, they offer complimentary parking & shuttle service to and from the airport, the rooms are spacious & clean, friendly & helpful staff,
There's also a restaurant, bakery, lounge and room service, so it's really convenient if you don't want to do alot of driving around.
I highly recommend!
November 15, 2012
Rated 5.0 out of 5.0 by Kate08 Excellent customer service
I have stayed in many hotels as a frequent traveler. The Crowne Plaza Hotel in Indianapolis is one of the nicest I have stayed at. The staff at the front desk went above and beyond to help us meet our training needs! Thank you all!
November 13, 2012
Rated 5.0 out of 5.0 by Guppyandwhaleshark Superior Service
The staff provided us with the perfect service for a weekend getaway. We will surely put this hotel on the map as a frequent visit.
November 13, 2012
Rated 1.0 out of 5.0 by Laurie Disaster on all fronts
Because of a late-night arrival at the INdianapolis airport, we decided to stay at the Crowne Plaza so that we could get to a hotel quickly enough to get some sleep.
None of that happened.
1. First, they mis-informed us that their regular airport shuttle had a pick up at 1:45 AM when, in fact, it stopped running at 12:45. So, we had a 25 minute wait to be picked up. (Had to call twice)
2. We arrived at almost 2AM to find the lobby crowded with unhappy customers. A large group whose reservations had been lost. A large group whose bills had been mis-calculated. It took us another 40 minutes to check in!!!! Staff would not multi-task so we just had to wait.
By that time, we could have driven to Bloomington.
Finally got to the room, which had some mechanical noise (maybe ice maker??).
Had NO Sleep!!!!
Will Never Never Never go back and have told all my friends.
October 18, 2012
Rated 1.0 out of 5.0 by bob48 High and constant noise level
Thnis hotel needs to be demolished. Constant noise from air traffic at night is unbearable. Sell it to FedX. The front desk reception is cold and calis. The resturant service staff can't speak or understand English. The new room furnishings and bedding spawn allergies to those of us sensitive to such. Dianamite is the best friend this hotel has. Do it now. Take it down. I won't be back....ever!
October 17, 2012
Rated 5.0 out of 5.0 by SalesAcademy Best Business Staff
We held our first business meeting for a fairly large group at this hotel In October, 2012. I was very pleased with the professional and helpful sales and banqueting staff. They must be among the best in the country. Nothing was too much of a problem. From our initial contact through the follow up after the meeting, they were superb. The accommodations were great too and the restaurant food was excellent. I highly recommend them. We will definitely be back.
October 17, 2012
Rated 5.0 out of 5.0 by Gary012 Ambiance and service is out of this world
We have stayed at this hotel about 5 or 6 times since this past July (2012). The atmosphere of this hotel is incredible,as well as the customer service.When you first check in and if the check in person is Tiffany you have hit the jackpot.Her customer service skills are second to none.By the time you are checked in you head to your room with a very pleasant smile on your face and sometimes thats hard to do after being on the road fo fifteen hours.It doesn't end there.Once you are comfortably in your room it is time to go down to the restaurant and that is another great experience.The hostest and the waitresses are all very friendly and helpful.They always have a smile on there face and are very quick to invite you back again. The reason we keep coming to this wonderful hotel is because of the employee's and the great service. We will be coming through again toward the end of December 2012 and it's a no-brainer where we will stay.A BIG THANKS to the Crowne Plaza staff at Indy.
October 15, 2012
Rated 5.0 out of 5.0 by Bud15 Super Personable Staff
My stay at Crowne Plaza, Indianapolis Airport was as part of a large group that had a two day event there. The place proved to be a wonderful site for our event in many, many ways. For example the food at out banquet on the last night was nothing short of fantastic. One often hears stories where the meat at ones meal was so tender it could be cut with a butter knife... well I have finally experienced that. There is no exaggeration on my part at all in this communication that I only used (quite effortlessly I might add) my butter knife on my steak. It was the same experience for all the individuals around me. And the taste was superb.
Though the amenities and cuisine were first rate, the real jewel of the Crowne Plaza at the airport is it's staff. They were all helpful, friendly, considerate and incredibly consumer-needs oriented. Yes, I understand that staff at all good hotels should be that way but I can assure you they are not. One trait that particularly stood out was the sense of humor of every staff person with which I interacted. It was as if each staff person I came in contact with was genuinely pleased I was part of their day. Seriously. It was as if each staff member was a good ambassador for the hotel because they enjoyed being so and not just because they felt it was part of their job description. This added greatly to the positive experience I had staying at the Crowne Plaza, Indianapolis Airport. Thank you.
October 13, 2012
Rated 5.0 out of 5.0 by Hanna practical and modern
The hotel exceeded our expectation as one of those airport hotels - this one is not only convenient for the early morning airport transportation but modern in design and no nonsense in service.
October 5, 2012