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Rated 3.8 out of 5 by 203 reviewers.
Rated 2.0 out of 5.0 by Lack of attention to detail I wanted to like the experience. The train car rooms fascinated my child. However, there were several little things that taken as a whole soured the entire experience. The issues can be summed up as a lack of attention to detail. July 3, 2014
Rated 5.0 out of 5.0 by Novel Architecture I truly enjoyed the creativity that went into the design of this property. Showcasing the structural elements of the train depot and installing railroad cars was genius. I brought friends over to see it for themselves. June 30, 2014
Rated 3.0 out of 5.0 by Never again on a weekend! I recommend this property with reservation. It's a very unique hotel situated in a perfect location to be a premier party hotel. It certainly was that! Extremely noisy! The noise was not from the trains but from party people...all night. It finally quieted down at about 5:30 am. Because of my IHG status we were in the Executive Club part of the hotel. The noise was still just crazy. We were there on a Saturday night and would never go again on a weekend. To be fair, I asked to speak directly to the manager when we checked out. Wanted him to know my rating would be higher except for the people noise. Apparently "security was not doing their job." In addition, we did not patronize the bar and yet we had bar charges made by others who used our room number and their name. No doubt it was a mistake. The reason a name is printed on the room charges is so that an auditor can cross reference and ensure this doesn't happen. It was quickly corrected but still an unnecessary hassle. Being a Platinum Elite IHG member, I have stayed at more than a few IHG properties and have never had that happen before. On a positive note, the staff were friendly and helpful, especially the valet parking guys. Except for the minuscule bathroom, the room was comfortable and clean. The architecture of the hotel is unique and memorable. Go for a drink in the lobby bar and explore the old train station now hotel. Just sleep somewhere else. Bottom line, we may stay here again but not on a weekend. June 29, 2014
Rated 1.0 out of 5.0 by Room service, umm ok??? Stayed here three nights for a conference, got upgraded to a train car room and wish I wasn't. Could hear and feel the vibrations of trains passing through the hotel, but the worst part was the maid service. That was awful. The first day the maids did not speak english and didn't understand I did not need any service. The second and third day the maid service barely made up my room, I asked for more toiletries and towels and they were not provided, all they did was make my bed and vacuum. They actually left a roll of toilet paper on my bathroom counter and did not put it on the actual roll two days in a row. They also left dirty glasses in my room and did not empty the trash nor did they throw away the empty soda cans next to the trash cans. Very disappointed, don't upgrade and make your own room up because the help there does not understand you, nor do the actual make up your room. June 27, 2014
Rated 5.0 out of 5.0 by Indy Crowne Plaza Great property with great atmosphere and location. we loved it! June 26, 2014
Rated 3.0 out of 5.0 by Nice Hotel but no free parking Hotel is nice, conveniently located. Rooms are nice and clean. Buffet breakfast is $16 per person if you don't get a breakfast package. Disappointing part is there is no free parking. Valet parking is $30 and public parking is $22 but about a block way. All the other hotels I've stayed at in downtown Indy have free parking. June 26, 2014
Rated 4.0 out of 5.0 by Great conference locale Beautiful Grand Ballroom, responsive staff. Highly enjoyable and glad to have been there. Plenty of great eating places within walking distance. June 24, 2014
Rated 3.0 out of 5.0 by Not up to CP expectations The outside of the hotel is in some disrepair. The gym should not be located in the front of the hotel where people are arriving or departing the Hotel. IHG members should be greeted and recognized. Hotel construction or service conditions should be communicated to the guest upon check in. June 24, 2014
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