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Rated 3.9 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Great place to stay in downtown Indianapolis We enjoyed our stay at the Crowne Plaza in downtown Indy. It was very convenient to all we wanted to see and do. Of special note to me was the friendliness of the staff and their willingness to help....above and beyond the call of duty. Their shuttle service is superb! Our driver (I apologize for forgetting his name) was excellent. After he dropped us off and the zoo and we were told by the zoo ticket booth that the zoo would be closing soon, we called the driver back and he made a u-turn to come get us. He then drove us around town until he found a place he felt he could drop us for easy access to the canal walk area. He even walked us across the street and to the access elevator. (I was traveling with my almost 80 year old mother.) The staff in the bar and restaurant area were very nice and friendly and gave excellent service. I highly recommend this hotel! September 11, 2014
Rated 5.0 out of 5.0 by Bed The room and area was very clean. The bed was a little to firm for my preference. I will stay here again. September 9, 2014
Rated 5.0 out of 5.0 by Overall good experience. I lived in Indianapolis for many years and looked forward to this stay at Union Station. Although I was disappointed with what has happened to Union Station, the hotel experience was very good. September 5, 2014
Rated 4.0 out of 5.0 by Nice place overall Very nice upscale downtown hotel. Overall very nice staff and room. They charged for valet parking which was expensive and unnecessary. September 5, 2014
Rated 5.0 out of 5.0 by charming and wonderful staff, great stay. We live locally and just wanted to get away for the night. we highly recommend crowne plaza to our friends. we had a great time. everything was clean and relaxing. we had great food and great service. we will be back to stay September 2, 2014
Rated 5.0 out of 5.0 by Train car rooms The train car rooms were small, but a very fun experience for me and my grandson August 29, 2014
Rated 5.0 out of 5.0 by Crowne Plaza Union Station The bathroom in my room was one ther smallest that I have ever seen. I am glad, that I am not a bigger man or I would not have fit in it. August 26, 2014
Rated 5.0 out of 5.0 by Love the historic renovation Wonderful staff. Was warmly greeted at valet and this continued throughout my stay. The room was a bit noisy, however it was due to a loud neighbor which happens from time to time. The trains were not disturbing at all, I had no issues and they were quite comforting. Totally recommend the hotel. August 25, 2014
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