Rated 3.7 out of 5 by 143
Rated 4.0 out of 5.0 by OHken needs some updates
My wife and I were pretty disappointed with our room. I guess we were upgraded to a club level room, but it was`nt an upgrade. the carpet was very stained, the cover for the heater flapped whenever the heat turned on, and the bathroom was so small you could`nt shut the door unless you almost stood in the tub. The hotel itself is very cool though. An old train station,very clean and very freindly staff. just need some room updates. it`s a shame I wasted my points on that room.
January 28, 2013
Rated 1.0 out of 5.0 by frodersf Where are the dang pillows??
We booked a stay here for a nice romantic night away from home. We chose one of the train cars for the fun of it. When we made reservations we requested extra pillows because of back issues. When we walked into the room there were 4 half pillows on the bed. We looked for real pillows but to no avail. We called. We waited about half an hour and called again. We waited and waited. Finally someone brought us 2 more half pillows. I asked again for real pillows.......and we waited. Meanwhile my wife decided to take a bath. The tub would not hold water so she just splashed some water on herself.....and we waited. As we laid on the bed and my blood pressure started to rise we decided to leave and find a nice hotel. We got got dressed and packed....no pillows. The curtains were filthy and the tub was stained and disgusting. (pictures available on request)
We finally went to check out and never saw a real pillow. I will say the night manager was very nice and gave us full compensation for our 3 hour stay. Well, we are suppose to be reimbursed, we will see. I have stayed in these cars in the past with good results. I won't go back.
January 26, 2013
Rated 5.0 out of 5.0 by Artie1964 Great Historic Hotel
Wonderful Hotel. When you are downtown Indianapolis. Pick this one. They are getting ready for a major renovation soon so it will be even better! The only negative, they need a couple of more electrical outlets in the rooms, but I am sure that this will be taken care of in the remodel!
January 22, 2013
Rated 4.0 out of 5.0 by Mamaw5 good location
Enjoy the stay. Very friendly staff and nice room. Close to Convention Center which is what I was looking for but the parking was terrible. The elevator in the garage was broken so had to take steps
January 20, 2013
Rated 5.0 out of 5.0 by nean company function
even though it was only one night i had a very memorable stay
January 19, 2013
Rated 5.0 out of 5.0 by Sheeler24 Great location
Within walking distance of Bankers life FieldHouse and Lucas Oil Stadium. Room was comfortable. I worried about the possible train noise but that was not a concerned at all. I will stay at The Crown Plaza on my next visit to Indianapolis.
January 18, 2013
Rated 1.0 out of 5.0 by Joe53 Back to the 1990's
Staff on reservation problem very inflexible, but loyal companybots. Absolutely NO PARKING except paying 2X for valet parking. Interior, while intriguing with railroad theme, is very dated
(1990's) though clean. 1990's mid-value experience at 2013 4 star prices. Although they are quick to mention they don't own parking garage across the street (where they indirectly steer you) , it is undergoing renovation. No operating elevator. When I asked about handicapped parking, desk clerk said it was available only in valet parking area.
Traveled all around the world and in many states, absolutely the worst experience I have had with hotel company. Traveled many times to INDY over thirty years, BAD EXPERIENCE. Unless your coming by taxi avoid. DO NOT BOOK IN ADVANCE BY INTERNET.
January 18, 2013
Rated 2.0 out of 5.0 by erwin1962 sleepless
Rumble of trains all night long. I would never go back there, too much noise.
January 15, 2013
Rated 4.0 out of 5.0 by Klowe NYE at Union Station
Stayed here for NYE to attend the Union Station Masquerade Party. Accommodations were comfortable and convenient location. May have to try the Train Car rooms next year.
January 7, 2013
Rated 4.0 out of 5.0 by seoulstuff Customer Service is always excellent
I really enjoy my stays here at the Crowne Plaza in Indianapolis. This is my third visit in two years and I enjoy the customer service immensely.
December 24, 2012
Rated 4.0 out of 5.0 by CPOZ Comfortable stay great atmosphere
Very enjoyable location to stay in downtown Indy. Good food, amenities, and room was comfortable.
December 16, 2012
Rated 4.0 out of 5.0 by Diablo143 Train Room
The Train Room was an awesome experience.
My only issue was that the room clock cord was not long enough to be plugged in and stay on top of the table. Recommend getting a longer extension cord or install a new outlet.
December 12, 2012
Rated 4.0 out of 5.0 by woolf08 Crowne Plaza, Indianapolis, Union Station
it was my 3rd stay at the Crowne Plaza - Union Station.
And it's always interesting to enter the Recption Area and realize how different this hotel is compared to eg a Radisson Inn...
I like the Train-Cars althoug they are as not as comfortable as the rooms. And you have to take in account that several times during the day you will feel the vibration of the trains coming and going from the nearby located railway-station ;/
December 12, 2012
Rated 1.0 out of 5.0 by REDJ Poor management, loud partying and rock hard beds
Rock hard beds, outdated bathrooms, ceiling tiles in room 319 not in place in bathroom. Management booked a holiday party with a DJ underneith the second and third floors on the east end of the building. Extremely loud music which was vibrating the walls in our room until around midnight. Called down to management twice and they said they would take care of it. The music just kept playing, called down to management again and they finally admitted that they had booked the party and they could not break the contract. So we had to endure the loud music, vibrating walls & rock hard beds. Felt like management was hoping we would just go away and when we called them a third time, they finally fessed up. They did give us half off our second night but If I had known about this party ahead of time, I would have booked a room at another hotel and for more money to just get a good nights sleep.
December 10, 2012
Rated 1.0 out of 5.0 by TJ17 WASTE OF MY MONEY/TIME
AN OLD PLACE THAT NEEDS UPDATED COMPLETELY OR
A BAD VALUE, AND NONE OF THE STAFF WANTED TO
HELP. I ASKED FOR ANOTHER ROOM THAT WAS BIGGER
AND WAS TOLD THERE WAS NONE AVAILABLE EVEN THOUGH PEOPLE WERE CHECKING OUT RIGHT IN FRONT
A BAD VALUE AND QUITE EXPENSE. NO AMENITIES THAT
YOU FIND EVERYWHERE ELSE IN THESE DAYS
TAKE MY ADVICE, STAY AWAY..............
December 7, 2012
Rated 4.0 out of 5.0 by Badgerfan Good Place To Stay For An Event at Lucas Field
Service great, bed too soft and bathroom worn. Overall a great place to stay for an event at Lucas Field. Use the valet during special events instead of the under re-construction ramp. Using the valet will save you money and you dont have to park in a dump.
December 7, 2012
Rated 5.0 out of 5.0 by Winrod Walking Distance to Lucas Oil Stadium
Very good stay. Valet Service is EXCELLENT! Had my car ready to go after the football game! Now that's service. Will be back.
November 28, 2012
Rated 4.0 out of 5.0 by Marie60 Very clean and quiet
We really found this hotel to be very convenient for visiting the downtown area. We parked and then spent the next two days walking to several sites around downtown. We never did hear any trains like some reviews mentioned. I was shocked when I found out how much it costs to rent an in room movie. I guess I should have asked or it would be a lot more convenient to post the price. I learned my lesson on that one! I was very disappointed when the sign said pool and spa and there was NO spa. I was so looking forward to relaxing after a long walk in the park and shopping. Please don't advertise you have one when you don't!
November 23, 2012
Rated 2.0 out of 5.0 by tkozaki1 BEWARE-*Under Construction*
We chose this location out of the MANY similarly priced hotels in the area for our weekend getaway. The room looked luxurious on the website, and the property advertised an indoor pool WITH spa. Also, the club king room we stayed in was to have high-speed internet. Our first night we were very much looking forward to relaxing in the spa. However, apparently the property is currently undergoing construction (which was not advertised on the website!), and the spa has recently BEEN FILLED IN! We were very disappointed because of this, but more so the lame apology we were fed to hurry us out of the way(not even from the manager). Then, as I’m sure everyone can relate to ….work is never done. We had some work to finish online but could not seem to connect. The pages never loaded. So, I called to the front desk and the staff informed me that when there is a “full house” the internet has problems and that they are currently working to resolve this issue too(THIS WAS NOT ADVERTISED ON THE WEBSITE EITHER!). Also, there is a $27/day charge for valet parking. This price was somewhat comparable to other hotels. When we dropped off our vehicle the attendant told us please call about 10 minutes before you plan to leave. However, there was not one time that we waited less than 15 minutes for our car AFTER calling 10 minutes in advance. This was supposed to be our weekend getaway/honeymoon. I could not be more disappointed! If you encounter issues with your accommodations when you are traveling it couldn’t ruin your trip any faster. Overall, I wish I could take this choice back. I could have stayed anywhere else and had an enjoyable worry free weekend.
November 19, 2012
Rated 3.0 out of 5.0 by PATINS accommodation great, but accessible parking poor
It was difficult to enjoy my stay knowing that I would have to deal with inaccessible parking. I was not told that the elevator was not working and had to walk up the steps. I have bad knees, and had I known about the elevator, I would have chosen valet, which I did on the next trip to the garage.
November 17, 2012
Rated 5.0 out of 5.0 by JSZab Wow! What a wonderful experience!
I had the great pleasure of staying in the Benjamin Harrison train car on Election Night, 2012! The train car was just beautiful and the most unique "room" I have ever stayed in... and I have stayed in a LOT of hotel rooms!
November 17, 2012
Rated 4.0 out of 5.0 by ElisMomma528 Traveling as a family.
My family and I went to Indy for the weekend, took our 5 month old to the childrens muesum. We decided to stay in the train car rooms since this is the only place we stay at in Indy, and we have never stayed in one before. It was kinda a pain taking everything up the stairs to get to the train car and getting everything threw the door, cause the doors are alot smaller then a regular room. The train car rooms are quite small. I was fine with that since it was just the three of us the bathrooms are small as well. The room was clean but wore. The bed was not very comfy, which was a disappoitment. The hotel was clean, and the employees were friendly. And it was great that they accepted little kids. The parking garage elevator didnt work so we had to drag everything up the stairs witch was a pain. It was great for everything that we needed it for. But I dont think that I will be stayin there again on our next trip I think its time to look somewhere new!
November 16, 2012
Rated 5.0 out of 5.0 by Sally54 Super Neat
We stayed in the Pullman cars for this visit. They we so cool. I would recommend staying in these expecially if you have children.
November 16, 2012
Rated 5.0 out of 5.0 by Smittie Indiana Educators Dream Hotel
Since I have bee a teacher, principal, and now a superintendent, I have stayed at many hotels in Indiana. This hotel is the best hotel for the price for educators, business, and families in Indianapolis, Indiana. This is a Highly Effective Hotel! Letter Grade: (A).
My team comes for the HECK Conference, School Board Conference, and the Men's Big Ten Conference Tournament. The staff has always provided whatever is needed for my team and friends. The rooms are very clean and well taken cared of. Security for the hotel is excellent as well as the food. All events are within walking distance: Pacers, Colts, excellent dinning, and shoping.
If I could point out one weakness it would be the quality of the service at the bar / resturant. At times, the customer service lacks due lack of staff to support a major rush of customers.
This hotel is excellent for business and families to enjoy the best part of Indianapolis downtown.
November 13, 2012
Rated 4.0 out of 5.0 by south0428 Train Car Rooms
We attended a wedding and stayed in the train cars rooms. The carpet was not vacuumed very well and stained. The beds were very soft and uncomfortable. The lighting in the bathroom is poor and there is no vent fan in the bathroom. Everything was unplugged so we had to move furniture to plug TV, modem, lamps, refrigerator and coffee pot in. Not a pleasant task. The airconditioning system in these rooms are very loud and woke us up everytime they kicked on. The staff was pleasant. The breakfast buffet was expensive and not worth the value. The menu items were a better choice. Coffee in the vestibule was not free. Overall, we had a great time and the novelty of staying in a train car was fun. If I return to this hotel I probably will not stay in the train cars and will opt for a regular room. The hotel itself was chopped up into many sections and the original section (grand ballroom) was not explained nor well directed. We found it wandering around the hotel. Must valet park (about 3 dollars a day cheaper ($27) You had to request your car 20 minutes prior to your leaving (which was not explained upon checkin)
November 12, 2012
Rated 4.0 out of 5.0 by Lori44 Everything was good except breakfast service
We really enjoyed our stay at this hotel. It was all very good except I would not recommend eating breakfast at the Pullman restaurant. The service was absolutely horrible. After sitting for 10 minutes, a woman came up and told us we could start the buffet and she would send our waiter over to bring us coffee. After another 15 minutes, we flagged down a man who finally brought us coffee. We never saw anyone again until we flagged someone else down to find out if we needed to wait for a check or if we could just leave. We did the breakfast with our room deal. Our only other complaint is that the hot tub was no longer in service. Would have been nice to have known that.
November 9, 2012
Rated 3.0 out of 5.0 by SouthernIndianaPhotog A Bit Worn and Threadbare for the Price
The place could use some serious upkeep. Looks a little worn down. It was relatively quiet, so we got a good night's sleep.
November 1, 2012
Rated 5.0 out of 5.0 by kmc1 Train car stay
This was a wonderful experience for my two and a half year old grandson. I used my points for 2 rooms (which is one whole car!) for my husband and I, my daughter, son-in-law and grandson, and my mother-in-law and we had a great time. Very memorable for my grandson...would definitely do this again. The beds had edges that were too soft, could use a paint touch up, but otherwise not bad...we did this for the ambiance. We even heard a freight train rumble through late at night. Fun time!
October 30, 2012
Rated 5.0 out of 5.0 by cbusmom Good Downtown Hotel just off the beaten path
The hotel is in a great location, just a couple of blks away from mid downtown so that drops the rm price a bit from the research I did. Everything is clean.
We wanted a mid afternoon refuel snack and a beer on Friday. The bartender was very attentive and the bar food was beyond our expectations.
Yep, some trains do rattle the rooms. The first one we experienced was startling b/c we had just turned out the lights.
We were not in our room too much during our three night stay but we did find the trains to be infrequent and varied with their impact. Enjoy the experience... it's unique.
October 26, 2012
Rated 2.0 out of 5.0 by Mush Not Good
Made reservations in July. Was assured that we would get room requested. Upon arrival request was not fulfilled. Poor explanation, manager indicated it was not his error. We ask for the same room for the past 6 years and are Priority Club members. Very Dissapointing !
October 26, 2012