Crowne Plaza Indianapolis-Dwtn-Union Stn

Hotel Front Desk: 1-317-6312221

Hotel Fax: 1-317-2367474

Hotel Email: indycrowne@genhotels.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Indianapolis International Air (IND)

- Distance from hotel: 14 MI/ 22.53 KM East l

- Airport Drive to I70 east ,exit 68. Drive eastbound I70 for 15 minutes until you reach exit 79b- Illinois McCarty St. exit. Continue North on Illinois St to Georgia St. Turn left on Georgia and left on Capital Avenue. Hotel 1st left before overpass

Train
Amtrak Station
Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 22.00 USD

- Valet Parking Available

- Valet Parking Fee: 36.00 USD

- The Hotel offers Valet Parking daily rate of $36 with in/out privileges. Pan Am Plaza self-park garage is located adjacent to hotel front drive (not owned or operated by hotel) Daily rate: $22. All rates subject to change.

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Hotel Highlights

Listed in the National Register of Historic Places and housed within America's first Union Station, our hotel is popular for its authentic Pullman train car guest rooms resting on their original tracks. Guests can still hear the muffled rumblings of trains passing through. Crowne Plaza Union Station is still adjacent to an active Amtrak train station.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.2

based on 425 reviews
83%
Recommend This Property
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Ratings Breakdown

425reviews

  • 5 Stars
    244
  • 4 Stars
    85
  • 3 Stars
    45
  • 2 Stars
    25
  • 1 Stars
    26

Train Car

By

April 23, 2015

The train car room was small, but fun to stay in one time. We would not choose a train car room on a return visit.

Posted by HotelStaff
April 23, 2015
We appreciate you taking the time to review our hotel and greatly appreciate feedback on your stay. We hope you will come again soon and allow us the opportunity to find you a room more suited to your needs. Thank you again for your valuable comments. Sincerely, Mark Parnella General Manager
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Good Ambiance and Room

By

April 23, 2015

platinumelite

We came into town for the night and was as expected for a Downtown Crown Plaza. If you do not want the downtown environment or atmosphere then find something close to the airport. If you want a great time, and a wonderful place to stay while being in the heart of downtown Indy, then this is the ONLY place to stay. If you are looking to "relax" and go to bed at 8 pm in a quiet setting I recommend Story, Indiana. Another great job CP!

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Integrity and excellent response to item left behind

By

April 21, 2015

club

I left my shaving kit in the room when I checked out and did not discover this until I arrived home the following day. When I called to see if it had been turned in, i was referred to the manager of housekeeping who said it had been turned in and offered to mail it to me at no cost, which he promptly did. I appreciate the integrity of the housekeeping staff person to turn it in (it is a unisex kit in great condition), the friendly and gracious conversations with front desk staff and the housekeeping manager, his prompt action to mail it to me, and Crowne Plaza's policy to pay shipping for small items like this.
Everything about my stay was first rate, and I will certainly stay at the Crowne Plaza when I return to Indianapolis and perhaps in other cities too.

Posted by HotelStaff
April 23, 2015
Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service during and after your stay. We hope to welcome you back soon. Sincerely, Mark P. General Manager
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Clean modern room and respectful service

By

April 21, 2015

The bed was comfortable. The room was clean and quiet. I was not near the actual trains so was not bothered by train noise though I understand this can be a problem with this particular location. Dinner in the hotel was excellent. Conference facilities were adequate. Found the staff to be extremely responsive.
Were I to "complain" about anything, it would be that housekeeping removed the shampoo/conditioner from my bathtub when cleaning and did not replace them. When I reached for them the next morning, nothing to wash my hair with.....
Room service for breakfast did not bring any milk/sugar for coffee -- but brought salt/pepper (not needed for a continental breakfast). Chalked those events up to - these things happen.

Posted by HotelStaff
April 23, 2015
Thank you for taking the time to review our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. We hope to have the opportunity of welcoming you back in the future. Thank you again for your valuable comments. Sincerely, Mark Parnella General Manager
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