Crowne Plaza Indianapolis-Dwtn-Union Stn

Hotel Front Desk: 1-317-6312221

Hotel Fax: 1-317-2367474

Hotel Email: indycrowne@genhotels.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Indianapolis International Air (IND)

- Distance from hotel: 14 MI/ 22.53 KM East l

- Airport Drive to I70 east ,exit 68. Drive eastbound I70 for 15 minutes until you reach exit 79b- Illinois McCarty St. exit. Continue North on Illinois St to Georgia St. Turn left on Georgia and left on Capital Avenue. Hotel 1st left before overpass

Train
Amtrak Station
Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 22.00 USD

- Valet Parking Available

- Valet Parking Fee: 36.00 USD

- The Hotel offers Valet Parking daily rate of $36 with in/out privileges. Pan Am Plaza self-park garage is located adjacent to hotel front drive (not owned or operated by hotel) Daily rate: $22. All rates subject to change.

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Hotel Highlights

Listed in the National Register of Historic Places and housed within America's first Union Station, our hotel is popular for its authentic Pullman train car guest rooms resting on their original tracks. Guests can still hear the muffled rumblings of trains passing through. Crowne Plaza Union Station is still adjacent to an active Amtrak train station.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.2

based on 458 reviews
83%
Recommend This Property
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Ratings Breakdown

458reviews

  • 5 Stars
    267
  • 4 Stars
    89
  • 3 Stars
    46
  • 2 Stars
    30
  • 1 Stars
    26

Clean, comfortable and caring

By

May 28, 2015

club

We love to stay at this hotel. It is beautifully decorated with unique statues throughout. The hotel has a classy, upscale feel to it. The staff are all very attentive. The rooms are clean, big and comfortable. The toiletries are good quality and the aromatherapy sleep kit is delightful. Because the hotel is still a part of the active train station, you do hear and feel the trains go through at night, but that was just a part of the charm for us. The train car rooms are so much fun to stay in, but the regular rooms are fabulous as well. The restaurant has a great menu for both breakfast and dinner (and I would imagine lunch as well, but we didn't have lunch there). We had the most delightful waitress at breakfast--she couldn't do more for us including offering 'to go' cups of coffee. Dinner was perfect after a long car ride. The bartender even found the basketball game we wanted to watch. We always check to see what is available here before any other hotel when we come to Indy.

Posted by HotelStaff
May 29, 2015
Thank you very much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station. I am so pleased were were comfortable and well cared for during your stay. Please do come back and continue to explore our unique hotel. Sincerely, Mark Parnella General Manager
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No Sleep

By

May 26, 2015

My answers were based on the noise in the hotel and the trains running thus no sleeping.

Posted by HotelStaff
May 27, 2015
Dear Therese, Please accept our apologies for the noise issues you encountered. I have reached out to you directly to get resolved to your satisfaction. Thanks, Mark Parnella General Manager
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Most Unique Hotel

By

May 26, 2015

club

This is the most unique hotel I have used in my traveling career.

Posted by HotelStaff
May 29, 2015
Thank you very much for taking the time to review the Crowne Plaza Indianapolis Downtown Union Station. We hope to have the pleasure of welcoming you back the next time you travel to Indianapolis. Sincerely, Mark Parnella General Manager
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Downtown Indy

By

May 26, 2015

club

I really liked the hotel. The location was perfect and the building was really interesting thanks to its history. However, the hotel billed my personal card instead of my CLC card. I tried to contact them for correction but I have not been able to reach a live person. I have left messages but, 2 weeks later, I am still waiting for a call back!

Posted by HotelStaff
May 29, 2015
Dear Guest, Thank you for taking the time to share your disappointment with your recent stay. I want to personally apologize for the lack of follow-thru from our team. I do see however that the credit was issued to your card back on May 20th. I am sorry you were not contacted to be made aware of this. Please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely, Mark Parnella General Manager
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