Rated 4.0 out of 5 by 99
Rated 3.0 out of 5.0 by KJ3945 Friendly Staff, awkward location uninspiring food
Location is very central but awkward as downhill from Military Museum among car repair shops. Hotel does provide free shuttle to Taksim however late night out will be a problem. To compensate for location hotel should have very attractive food & beverage outlets and nightspots. But the restaurants including one for pizza and kebab offer nothing special for anyone to take detour. Hence you'll find only hotel guests in and around so feel deserted in evenings. Not very attentive cleaning specially in bathroom. Was upgraded to club room but access to club lounge was denied. Breakfast is best avoided. Save money, walk few steps uphill and have much better breakfast a lot cheaper at any street cafe. Or even take a cereal bar.
Staff is friendly and helpful but require some further training as 4/5 star chain and proficiency in English language. Waiting staff in restaurant should also be trained on the food menu.
September 8, 2014
Rated 1.0 out of 5.0 by JCes69 not recommended
Please refer to previous comments about the quality of services received.. This is very poor compared to other PGH hotels I stayed in.. I travel every month to Istanbul for work with every stay being at least one week.. I will make sure that I avoid this hotel
September 1, 2014
Rated 5.0 out of 5.0 by manuelo Great Hotel unfortunately in an odd location
My overall experience with the hotel was simply great, my only complain is the location, it's at the bottom of a steep hill on a bit of a scary area, I'm a walker so this was a bit of a pain but if you are planing to take taxis or use the free shuttle to taksim you have nothing to worry about
August 30, 2014
Rated 3.0 out of 5.0 Staff cons
Hotel is good, clean, little far from recreation and services.
I have not seen a smile face from the staff and they did not recognize my membership and tell me my privellage , in fact I received a call during my sleep at 2 am asking me to be quite , no appologies from them even after complaining , unprofessional staff .
I don't recommend this hotel unless there is no other option.
August 30, 2014
Rated 4.0 out of 5.0 by hora ueberteuert fuer gebotenes
das einchecken hat trotz vorabbuchung per internet ca 30 minuten gedauert. und das als ambassador platin mitglied. das personal in der lobby bar ignorierte mich geschlagene 30 minuten. ich bin dann an die bar gegangen, um ein bier zu bestellen. aber, oh graus, die dame an der bar verstand kein englisch. noch nicht mal das wort bier. so was geht gar nicht. ich habe dann jemanden gesucht, der englisch verstand. nach gefuehlten 10 minuten bekam ich dann endlich das bier. ansonsten war der aufenthalt unspektakulaer.
ich persönlich wuerde mir beim naechsten aufenthalt
in istanbul ein anderes hotel suchen
August 29, 2014
Rated 5.0 out of 5.0 by cotangens Very pleasant stay
As a Platinum member I was upgraded to very nice Business Suite. Also reception agent was so kind to check me in before the standard check-in time. Breakfast quality is very good (I loved the selection of more than 10 cheese, also the Turkish types). Lounge on the 13th floor has a nice view but not wide selection of snacks and drinks. Internet connection was fast and reliable. Location is not the best as the area around is dirty but it's about 15min walk from Taksim.
August 27, 2014
Rated 4.0 out of 5.0 by YAMoten comfortable bed and great service.
the hotel staff is friendly, they try to make your stay as comfortable as possible also the concierge service is good at this hotel.
Rooms are large, clean and comfortable.
Restaurant at the hotel is also great.
August 25, 2014
Rated 4.0 out of 5.0 by Sher75 No walkin shower
Disappointed that the walk in shower I had reserved was not availavble.
August 19, 2014