Crowne Plaza Istanbul - Oryapark

Hotel Front Desk: 90-216-6666400

Hotel Fax: 90-216-6666420

Hotel Email: abakay@cpistanbuloryapark.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Sabiha Gokcen International Airport (SAW)

- Distance from hotel: 18.64 MI/ 30 KM East l

- Follow Istanbul highway to Umraniye direction than turn to Kucuksu Street.

ATATURK AIRPORT (IST)

- Distance from hotel: 19.26 MI/ 31 KM West l

- Connect to E80 High way, go through Asian side till Umraniye. Turn Kucuksu Side

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- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Complimentary secured underground parking garage up to 350 cars and outside parking up to 40 cars available for hotel guests .

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Hotel Highlights

Crowne Plaza Istanbul Oryapark, is in the center of the Asian side business center and in walking distance to international companies headquarters. It has access from Sabiha Gokcen Airport as well as Ataturk Airport easily and a perfect venue for both business and leisure travellers.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 9 reviews
86%
Recommend This Property
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Ratings Breakdown

9reviews

  • 5 Stars
    3
  • 4 Stars
    5
  • 3 Stars
  • 2 Stars
  • 1 Stars
    1

New and great for stay

By

25 January 2015

platinumelite

no entertainment within the hotel
clean and comfortable
easy to move to business areas
relaxing
not enough food choices
no noise
welcoming team
helpful

Posted byHotelStaff
26 January 2015
Dear Mcdady, Thank you for your valuable time of reviewing us. We are happy to hear that you enjoyed your experience with us. It will be our great pleasure to host you again at Crowne Plaza Oryapark. Best Regards, Emre Gürbak Front Office Manager
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Most uncourteous front desk manager

By

19 January 2015

I travel extensively and am Platinum member of other very large Hotel chain (does not let me post if I include the brand). Since this Hotel was closer to my customer locations, I decided to try this (wanted to avoid Istanbul rush hour Traffic).

The good -

1. Clean rooms. Hotel is new and is well kept. Felt nice to walk in to this Hotel.
2. Very close to my customer locations. I can walk.

The Bad -

1. Lot of confusion since the Hotel is new. Processes are either not set and/or communicated. Lot of confusion among staff.
2. Low on staff. Number of guest seems to be low (Just my read). When I went to gym/pool at 7:30 am, there was no one there and I had to find switches to turn lights on.

The Ugly -

Some background here might help. The Hotel only has dry cleaning and ironing (“pressing” as they call it) service. I asked them if “pressing” would include washing and ironing, after checking with someone, they confirmed it did not.

Based on that, later that day I went down to reception to ask them if they could confirm if one of the malls near the Hotel has such services (malls in Istanbul normally have laundry shops). The front desk staff after discussing with someone told me that they provide this service at the Hotel and washing and ironing was included in their “pressing” service. It was a mistake that it was not clearly communicated to me earlier. Based on that I gave my clothes to Hotel to wash and iron.

Next day at 10am, as I was on my way to client meeting, I stopped by reception to ask for a taxi and they informed me - by the way, washing is not included in pressing and I would have to pay for dry cleaning. Since I did not have time to deal with this, I told them if they cannot wash and iron the clothes within pressing service, they should put the clothes back in my room.

Later that evening I talked with front desk manager just to explain him the mess up. To my surprise this guy started accusing and arguing with me. In spite of all the drawbacks and issues with this Hotel, one thing I would not not have expected is a uncourteous front desk manager who instead of understanding the issues guests are facing and providing appropriate help, instead, started arguing. What a strange attitude of this Hotel Front Desk Manager?

Posted byHotelStaff
21 January 2015
Dear Valued Guest, First of all I would like to thank you for staying at Crowne Plaza Oryapark and taking your valuable time for reviewing us. Please be assured that your comments have been immediately shared with the appropriate departments We are delighted to hear that you were happy with our location, cleanliness and the condition of the hotel and we are sorry to read that you had a negative experience at the gym. The feedback we receive from our valued guests like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided near future. Please allow me to explain about the laundry issue that in our laundry list there is only two column which shows the prices. On the first column you may see the prices for Dry Cleaning on the second column you may see the prices for Pressing. When the guest deliver a product for cleaning, our laundry company checks and decides to do washing or dry cleaning according to the material of the product since there is no rate difference between dry cleaning and laundry treatment. Bringing the above to your kind attention I would like to deeply apologize for the unpleasant experiences you had with the attitude of our team member rest assured that we will maintain the standard of services that our guests expect from Crowne Plaza Oryapark. Best Regards, Emre Gürbak Front Office Manager
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Schöne Tage im asiatischen Istanbul

By

06 January 2015

platinumelite

Das Zimmer war sehr groß und komfortabel. Es war ein großes Erlebnis! Bellman und Reception waren super!

Posted byHotelStaff
09 January 2015
Dear Valued Guest, Thank you for staying at the Crowne Plaza Oryapark. Your comments are a great encouragement for us. We truly appreciate your support and look forward to welcoming you back to Crowne Plaza Oryapark. Best Regards, Emre Gurbak Front Office Manager
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2 months old hotel

By

19 December 2014

club

nice reception, lobby with attached bar/lounge, friendly and helpful staff, nice and very clean room with all standard items you need, prompt room service, was not crowded since it is 2 months in business. only disadvantage is it is in asian part since most of actions are in european part

Posted byHotelStaff
22 December 2014
Dear Valued Guest, Thank you for your comments and your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back to Crowne Plaza Oryapark. Best Regards, Emre Gurbak Front Office Manager
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