Rated 4.3 out of 5 by 60
Rated 5.0 out of 5.0 by mustang72 Customer Service Counts
From the time I walked into this facility and was greeted by the desk clerk, I know that I had selected the right hotel. I am so excited to know that there are individuals who make customer service a top priority. Thank you Crowne Plaza for your great job!
September 6, 2013
Rated 4.0 out of 5.0 by RoseW Nice hotel close to airport
A nice hotel with nice rooms and friendly staff. Received vouchersfor free coffees that we couldn't use because the cafe was closed at 1pm! Waited for an hour for the shuttle to the cruise terminal. Executive lounge was a waste of time and money - some fruit and bad coffee with no fresh milk.
September 3, 2013
Rated 5.0 out of 5.0 by carole62 awesome
very convenient The shuttle service was perfect they were very accomodating
August 29, 2013
Rated 5.0 out of 5.0 by CRaco Wonderful service, great food and excellent accomodations.
Just wanted to thank the staff for our great stay. We originally booked our stay at the wrong hotel but we were able to get a wonderful room at the Crowne Plaza. Upon entering the hotel lobby we were greeted by the staff that welcomed us and made us feel very comfortable. We had an excellent dinner that evening and the next morning a great breakfast. We enjoyed our stay so much that we are planning on returning at the end of our vacation on our way back to Vero Beach, FL. Again, thank you for our wonderful stay.
August 27, 2013
Rated 4.0 out of 5.0 by Ezque Overall great hotel
As a Platinum member, I was not given an upgrade because my nightly charge was below their minimum. So there is no perk for being a Platinum member.
August 21, 2013
Rated 5.0 out of 5.0 by Jamanprior professional and knowledgeable staff.
Great facilities. All staff were extremely helpful and friendly.
August 21, 2013
Rated 5.0 out of 5.0 by reunionvisiter Very pleasant and comfortable visit!
Room was ready, check in was easy, bed was very comfortable and pillows were great! Room was spacious, quiet and had all the little extras we looked for in a hotel. There was easy access to the room from the parking and a lovely pool and commons area. Staff were very pleasant and professional. Very close location to the class reunion we were attending. An all round great visit.
August 16, 2013
Rated 5.0 out of 5.0 by Nowrelaxed Very relaxing and great service
It was a real joy for me stay at your hotel. All staff were wonderful and thoughtful. I look forward to a return visit. Thank you.
August 15, 2013
Rated 4.0 out of 5.0 by smilesx1000 nice stay
Overall it is a nice comfortable and convenient stay at near the airport. The coffee/bakery counter had great coffee and the staff was extra nice. I was there for a conference and found lots of good options for seating and break areas.
The only thing to be aware of is a $25.00 hold per day for incidentals taken at the time of the reservation (in addition to the hold for the room charge). When I checked out I learned that the entire hold would not be taken off for three more days. If you have a significant bill it may be a consideration. There was no one available in the accounting department to discuss it with and while I left a message no one returned my call. So if you are staying more than a day or two you might want to be aware of this policy.
August 15, 2013
Rated 5.0 out of 5.0 by Marinewidow Enjoyed my stay
Everyone was super friendly and helpful. Room service was a little slow picking up the phone, but once I placed my order, food arrived in a timely manner and was very tasty. Location near airport was great and the hotel shuttle worked very well. Mall nearby came in handy. Easy drive to downtown. I stayed four nights and even though I was traveling alone, I enjoyed my stay.
August 11, 2013
Rated 5.0 out of 5.0 by RN0868 Great location for long layovers
Stayed here on the way back from a cruise. Staff was very nice, professional, and friendly. Room and bed were very comfortable. Air conditioner is a little loud, but not overwhelming. Hotel a little dated, but still very nice. Breakfast was very good and the omelette chef was friendly. Will stay here again if back in Jacksonville.
August 6, 2013
Rated 5.0 out of 5.0 by signalman50 Staff was great
Very nice location staff very helpful and nice everything from check in to house keeping
August 2, 2013
Rated 1.0 out of 5.0 by DeonD Worst IHG Stay Ever
I have to start out saying that I was very disappointed with this hotel. The look of the hotel from the outside and the very nice lobby are very misleading. It has a nice restaurant, nice indoor pools, nice coffee shop, nice lobby overall, but the rooms need to be updated! The rooms are nothing like they should be.
The reservation I made online for this two night stay was for a smoking King room, because they were out of nonsmoking rooms. We arrived about 1.5 hrs after check in time. Upon check in I was told that there were not any king rooms available, only rooms with double beds were available. I was told that I could wait for a King room to be available (with no estimate of how long that would be) or check into a double room "until" a king room was available. I went ahead and took the room with the double bed under the assumption that I will be checked into a king room as soon as one became available.
The room with the double bed had two very small beds, and the room was nothing like we thought it would be. I went back to the front desk and ask if they were going to call me when a king room was available. I was then told that it wasn't in the plan to check me into a king room later. I replied that my reservation was for a king room and I was told checking into the room with the double bed was supposed to be temporary. I was then told that I misunderstood what I was explained to me, which was not the case. Then I was told that they will check me into a king room. We were checked into a king room about 10 mins later, and again we were disappointed with the look of the outdated room.
The breakfast selection, the customer service of the waitresses & the cook, and the indoor pool are the highlights of this hotel. Do not be fooled by the name and the appearance of the exterior of this hotel. As I priority club member, I would not recommend this hotel to anyone until they upgrade their rooms, reservations, and check in!
July 30, 2013
Rated 4.0 out of 5.0 by Mellow1 Conference Stay
I enjoyed my stay. I found the room to be clean and comfortable. The rooms were quiet and I was able to sleep. The property is conveniently located to travel, food and shopping.
I did not like the fact that after the housekeeper finished cleaning another housekeeping staff person would just let (her)self into our room, without knocking and ask "did the maid clean the room?"
She/he should always knock before entering a guest's room. The original housekeeper always knocked before entering.
I also think refrigerators should be available to guest staying more than one night.
July 26, 2013
Rated 5.0 out of 5.0 by TravelerUSA Stay, park and fly package
Had a very comfortable room. Went on vacation for two weeks and their shuttle runs every 15 minutes. Very convenient and will stay again when we fly out of Jacksonville. A lot of shopping and restaurants very close.
July 24, 2013
Rated 2.0 out of 5.0 by callahanh hotel
I had a total knee replacement, five weeks ago. There are too many uneven surfaces in this hotel, ramps.The floor are uneven going to the gym, elevators, and coffee shop
July 24, 2013
Rated 1.0 out of 5.0 by Tanya36546 management should be treated like they treat the guests
We hear you get what you paid for. We got a deal on this hotel and ended up with a room that the TV reception kept going in and out. We discovered in the morning our phone was out of order. The closet door (curtain) looked like a cheap vinyl shower curtain. If we paid full price, maybe our TV would work. But as we sat poolside and spoke with other guests, we heard many of them had similar TV troubles.
One more thing. Do not trust the guest directory that each room has to be truthful. We found many errors. Seems the staff admits the errors and says management has not fixed the false info in more than one year.
Would I recommend this place? NO!!!
July 16, 2013
Rated 3.0 out of 5.0 by Joel365 JAX CP
Not impressed again with this location. Bar understaffed and rooms need updating.
July 16, 2013
Rated 4.0 out of 5.0 by OnBusiness2013 ON BUSINESS
Very nice hotel would stay there again... Very cost effective and will stay there again in the future.
July 7, 2013
Rated 4.0 out of 5.0 by Madison627 Successful Reunion
The hotel and staff were top quality. There were a few small problems with the banquet, but the quality of the food was excellent.
I would recommend the hotel for other Navy reunions.
July 5, 2013
Rated 5.0 out of 5.0 by MzJack Room Air Conditioner
My room air conditioner was not working properly, it was reported, attempt were ade to correct problem. The last 2 nights were somewhat uncomfortable without the air.
June 26, 2013
Rated 5.0 out of 5.0 by Kataie2 Beautiful
I would not think twice to book this Hotel again. It is absolutely beautiful, clean and the rooms are large. Decorated really nicely. The staff is very helpful.
Will stay there again without any hesitation, and would highly recommend it.
June 23, 2013
Rated 5.0 out of 5.0 by CLloyd A night away from home..
No complaints. Clean room, decent price and complementary breakfest the next morning. We stayed near J.I.A. where there are plenty of restaurants nearby. Nice pool on location (didn't get in), but it was clean. Everyone was pleasant. I would stay again and also recommend the Crown Plaza by the airport to family and friends. Check out the hotel offers before you book.
June 14, 2013
Rated 5.0 out of 5.0 by PDWPII Service and Employees EXCELLENT !!!
This was my second stay here in two weeks. The Staff is awesome. They will help you anyway they can. Check in was fast and so was check out. Even the cleaning staff were friendly and courtious.
I would recommend this hotel. I wish it would let me use my nickname. as I have posted before on these hotels, so I just put another I behind the new one.
June 5, 2013
Rated 5.0 out of 5.0 by Cbnm Comfortable bed and clean room
Staff was very friendly and helpful making my stay very enjoyable
May 21, 2013
Rated 5.0 out of 5.0 by Scott1956 My Favorite place in Jacksonville
My favorite place to stay. The staff is, and have been great. Customer Service is top notch.
May 21, 2013
Rated 5.0 out of 5.0 by Montstr REALLY GREAT PLACE
Love my Crowne Plazas... They are ALL TOP NOTCH in every way and this one at the JAX airport is certainly no exception. Highly recommend the place.
May 7, 2013
Rated 4.0 out of 5.0 by muffie The diningroom wait staff was very good, nice clean rooms
The buffet breakfast was very good, however we thought the $2.00 charge for juice was a bit much considering how many other hotels offer complimentary juice with their breakfasts.
Several of us at the reunion had problems with our room keys not working at some point over our stay. I got locked outside in the swimming pool area and had to wait for someone coming out to the pool to let me back in the hotel.
Service at the bar was fair, at best, the waitress was not very friendly. Also the area around the bar and the tables were not clean.
The front desk clerks were very courteous and helpful.
All in all we had a good time.
May 2, 2013
Rated 5.0 out of 5.0 by Dan11 Comfortable bed. Clean rooms
Comfortable and clean rooms. Great service from front desk
and restaurant and cleaning staff.
Close to the airport.
April 24, 2013
Rated 5.0 out of 5.0 by RatMan Most comfortable bed I've slept in in years, great staff & location!
An excellent value, remarkably comfortable and has the best staff I've seen in years! Recommended for both business and casual/vacation users.
April 22, 2013